EPMEPM: Best Practice & Legislation

New Code for Holiday Rentals

How will the Stayz Group mandate the Holiday Rental Code of Conduct?
Owners and Agents are obliged to log complaints received against their property and attempt to resolve the complaint. Stayz is obliged under the Code of Conduct to investigate and apply sanctions, which in the worst case may involve delisting.

Are owners being forced to use the Holiday Rental Code of Conduct? 
The Holiday Rental Code of Conduct builds on existing guidelines and has been developed with close consultation with owners. It will be mandatory to comply as a condition for listing a property on any Stayz Group website. It is hoped that all managers can appreciate the importance of this step in order for the industry to grow sustainably. This Code of Conduct establishes a set of national industry best practices that satisfy the needs of guests, local communities and tourism operators, as well as our valued property owners.

Will owners be removed from Stayz, TakeABreak or Rentahome if they do not comply?
As a condition of listing on Stayz, TakeaBreak, and Rentahome, property owners and agents will need to comply with the Holiday Rental Code of Conduct. If property owners or agents breach the Holiday Rental Code of Conduct and complaints are received by Stayz about the property, Stayz will implement sanctions that reflect the nature, severity and frequency of the breach. Sanctions may include educating the owner or manager about the Holiday Rental Code of Conduct,  requiring the listing details to be edited, or removal of the listing in the case of ongoing severe breaches.

What are the consequences for Guests who do not meet the Holiday Rental Code of Conduct requirements?
Depending on the Terms and Conditions of the contract between the Guest and Owner, the consequences of not meeting the Code of Conduct requirements can include enforcement action from the Owner and its agents, including the Manager and security services, local councils or, in some instances, the Police.

Are there requirements in relation to maximum guests and bedrooms?
Holiday rental properties generally have a maximum of six bedrooms unless the local council permits otherwise. The maximum number of guests must not exceed a maximum of two adults per bedroom and the number of visitors permitted at a property must harmonise with residential amenity and comply with all the other requirements of the Holiday Rental Code of Conduct.

How will the Code of Conduct deal with Party Houses and functions?
Properties located in residential areas must not host commercial catering or functions unless they have local council permission to do so. ‘Party houses’ conflict with residential amenity, are damaging to the holiday rental industry, and are not permitted.

Where do I find the current Holiday Rental Guidelines, Terms and Conditions and House Rules?
Visit our website www.stayz.com.au.

Sally Godfrey

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