Feature Interviews
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Oliver Bowler: Referral and repeat clients drive my business
Years in the industry? Seven, I started at Ouwens Casserly in April 2013. What's a special place in your local area? Norwood Oval. I was born on Woods Street and love the buzz of the parade on a Friday night when the footy is on. The atmosphere at the oval and the surrounding pubs and restaurants can’t…
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Talisha Buttsworth: Clean workspace, clear mind
Years in the industry? Going on eight years. I started on reception straight out of high school at 17, and I am now a Property Manager at Island Sands Asset Management. What's a special place in your local area? We have so many. Our local beach in Tannum Sands, walking onto Wild Cattle Island at…
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EBM RentCover stresses importance of following rent freeze process
EBM RentCover is stressing the importance of following the government’s rent freeze process after receiving an influx of inquiries from landlords relating to COVID-19. EBM RentCover Managing Director Sharon Fox-Slater explained while there hadn’t been a notable rise in insurance claims during the past couple months, there had been a significant uptick in inquiries from…
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30 minutes with Daniel Lee – Plum Property Brisbane
Only 10 seconds into a video depicting an Indooroopilly home, it’s hard not to break into outright laughter. On screen is Plum Property principal Daniel Lee looking for all intents and purposes like a dodgy used car salesman espousing the virtues of a true “renovator’s delight”. It’s irreverent, it’s downright amusing, and it’s nothing like…
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Your most important KPI: Jodie Stainton
Video Length 54 min 47 sec What You’ll Learn: Do you want to understand how you should be communicating online in light of COVID-19, as you look to maintain meaningful engagement with your audience? Are you looking for insight on exactly the kind of content you should be creating to meet the needs of your…
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How to show true value as a property manager
Property managers need to do more than just return phone calls on time to show true value and secure more managements, a leading industry expert says. Speaking as part of a Transform 2020 lesson, Coronis Now Director Jodie Stainton says property managers must actively think about ways to offer more than their rivals and stand…
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Real estate industry invited to contribute to PropTech future
The real estate industry is being invited to have its say on the future of PropTech after REACH Australia unveiled a group of Australasian PropTech providers who could revolutionise the sector both locally and overseas. Known collectively as the REACH Australia Class of 2020, the companies included in the cohort range from property management platforms…
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Laura Shooter of SJ Shooter Real Estate named Transform 2020 winner
SJ Real Estate Managing Director Laura Shooter has been named the winner of Elite Agent’s Transform challenge for 2020. Receiving the welcome news on Friday, Ms Shooter said was “very excited,” and “quite surprised” to take out the title over a field of 306 participants who completed this year’s 30-day virtual course. “I didn’t go…
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Donna Gordin: Following my instincts
Years in the industry? Seems like forever, but in 1993 I started in a family business working for a very successful office in Scarborough. That make’s it just over 27 years. What's a special place in your local area?Our north facing bay in Rockingham, you’ll discover crystal blue waters and crisp white sand in Cockburn Sound.…
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Kristine Krienke: Going above and beyond to get the job done
Years in the industry?I have been in the industry for four years and I'm a Sales Associate at Place Estate Agents. What's a special place in your local area?My local area is full of green spaces and parks that families are drawn to. With so many great outdoor areas to enjoy, it's easy to forget…
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Getting back on top after COVID-19: Thomas McGlynn
Video Length 37 min 41 sec What You’ll Learn: Did COVID-19 thrown you a curveball you didn’t see coming? Have there been days where you felt like you couldn’t get out of bed? That it was too overwhelming? The Agency’s Thomas McGlynn knows how you feel - he’s been there too. But Thomas also knows…
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How to attract new listings: Jim Remley
Video Length 1 hour 11 min 35 sec What You’ll Learn: If you’ve been struggling to generate leads or get new listings during COVID-19, Jim Remley has an idea or two. The top US agent has a 90-day plan and 11 areas for you to target to get your business back on track or surging…
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How to stop fearing and start having powerful direct conversations
Agents should stop “telling and selling” and start asking deep-diving questions to meet clients’ values, list more properties and make more sales. Speaking during one of this year’s Transform lessons, expert coach Caroline Bolderston says the key to doing this is to learn the art of having powerful direct conversations (PDCs). The trouble is, there…
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Creativity and innovation
A few years ago, second-generation real estate professional Suzannah Toop was lucky enough to enjoy a coffee with Google Australia Head of Engineering, Alan Noble. When she asked him about the role of real estate in the future, his response struck a chord. “He just looked at me, and I’ll never forget it,” Suzannah says.…
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Bigger, better and bolder
It’s no secret that property managers are often used as a battering ram, caught in the middle of the landlord’s wants and the tenant’s needs. It’s no simple task managing the competing interests of varying parties, and the complex nature of the job often sees property managers leave the profession soon after entering it. MEN…
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Community Goals
What was your first job? I am a forward-thinker, so my first job was the result of a work experience opportunity through a program run at my local high school. I had no real intention of becoming a pharmacist but wanted a permanent part-time job working Thursday nights and Saturday mornings at Miranda Fair. So…
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The loyalty effect
Ben Collier is different to many other agents I’ve interviewed. He’s quiet, considered, and doesn’t need to be the centre of attention. While other agents might prefer to take on the high-profile speaking gigs and seek recognition for their achievements, Ben is just not that kind of guy. He doesn’t give too many interviews and…
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Hungry, humble and smart: how Upstate gives customers a five-star experience
When experienced agents Pete Mosedale and Lachlan Yeates decided to start their own real estate brand, it wasn’t a move they took lightly. For 15 years they had enjoyed the comforts of a franchise system, appreciated the support provided, and valued the strength of a network. “It was the right time in the market,” Pete…
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Home is where the heart is
Holly Komorowski wouldn’t be where she is today without a couple of chooks, a lot of heart and a Nike “Just Do It” attitude. Synonymous with innovation in Canberra’s competitive real estate market, Holly has won the 2019 Gold Area as Agent of the Year at the Annual REA Excellence Awards. Taking out the top…
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Staying in one lane and making it count
What a difference 23 months makes. In January 2018, Jye Read was down on his luck. Stuck in a hospital bed after being diagnosed with Type 1 Diabetes, the O’Brien Real Estate agent knew something had to give. Call it a cliche, but the then 22-year-old knew this was a make or break moment. What…
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Designing for delight
Chuck McDowell won’t be taking a long holiday this Christmas. Yes, the MRI Software Senior Vice President, will make a quick trip across the Pacific Ocean to see family in Atlanta, Georgia, but then he’ll be straight back to work. MRI Software acquired homegrown property management software solutions company Rockend in July, which means Chuck…
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Property Management is where the heart is
A real estate professional of over 20 years, Lia Jagielka says her heart has always been in property management. “I don’t know anyone who aspires to be a property manager when they grow up – no-one says when I’m an adult I want to collect rent and conduct inspections,” she reflects. But when she landed…
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Bread and Butter
Bread and Butter LJ Hooker Narrabeen’s Grant Matterson started out as a baker, but when the time came to change roles, fate ensured he got his start in real estate.
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2020 vision: Dean Mackie
This year at Christmas, the property management team at DiJONES Neutral Bay will be taking a decent break. Incredibly, for almost 3000 properties under management, they will only need one property manager to log in for one hour per day over the holiday period. For Dean Mackie, CEO of DiJONES Lower North Shore, this type…
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You ain’t seen nothing yet: Ray White Norwood
In Adelaide’s affluent east, Ray White Norwood has quickly established a reputation as a growing agency that people want to sell with and agents want to work for. Talk to owners Sam Brincat and Jason Spagnuolo, and it soon becomes apparent this renown is no accident. It’s equally likely they’ve only just begun to make their mark. Early…
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Steve Carroll: Reinventing and reimagining your capabilities
Originally from England, it was Steve Carroll’s lifetime ambition to move with his family to Australia and work in the media industry. At the time, Steve held a position in Europe’s largest media company, EMAP, based in London. Eventually, an opportunity came up in their Sydney office – and when opportunity knocks, Steve answers. He…
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Holly Komorowski – growth and gratitude
What's your most memorable moment/career highlight for 2019?It is difficult to identify just one moment or highlight. The year has been full of affirmations and amazing experiences. I am most proud of the culture that is home.byholly. I believe culture stems from the top and I foster culture leading by example. I embrace my team…
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Cathy Baker – Building relationships over counting transactions
What's your most memorable moment/career highlight for 2019?My most memorable highlight from 2019 was being offered the Belle Property Franchise and Belle Property Escapes Franchise for the entire Central Coast Region. This, coupled with getting to spend a week on Necker Island with Richard Branson at a leadership conference, changed my life. What's the biggest…
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Sally Cameron- Changing with the market conditions
What's your most memorable moment/highlight for 2019?I have had some very memorable sales this year, but the most noteable is when I was showing a Singapore-based family through a beautiful home in College Park at 7.30 am on a Sunday. The family left, and as they drove off the next-door neighbours backed out of their…
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Jeremy Wilkinson- More than successful sales
What's your most memorable moment/highlight for 2019?I know it’s not about the dollars, but for 10 years my BHAG (Big Hairy Audacious Goal) was to crack $1 million GCI. I went over this by $250. What's the biggest thing you've learnt this year?On the back it not all being about the money, it’s really important…
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Betty Ockerlander – systems and sales
What's your most memorable moment/highlight for 2019? I think my career highlight for this year was winning the REINSW Sales Agent of The Year. I was humbled to receive it, especially as I was up against such tough competition. I was lucky to have my team with me too, which felt amazing. They play a big…
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Business without borders: Inside eXp Realty
Since its inception in 2009, eXp Realty has broken new ground with its cloud-based real estate brokerage. Now that the USborn realtor has expanded to Australia, Kylie Dulhunty takes a look at what the virtual agency has to offer on our shores. The rapidly burgeoning cloud brokerage, eXp Realty, has hit Australian shores with its…
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Empathy and Understanding the key to service
In an increasingly technological world, David Holman knows people are more important than ever. The Direct Connect Chief Executive Officer says the moving services company’s employees and the vibrant culture within the organisation are what makes things tick. Of course, technology aids their workflow and makes things easier for customers, primarily renters who are moving…
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Don’t stop me now – real estate’s elder statesmen
Ken McCarthy doesn’t know the meaning of the words ‘slow down’. At the spritely age of 89, the Ray White Helensburgh Director is one of Australia’s oldest real estate agents. There must be something about the name Ken as down south, in Geelong, Elders Rural Real Estate Sales Manager Ken Drysdale, 69, is also one…
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No matter what business you’re in, you’re always in the business of people
What was your first job and what did it teach you?My first job (part-time) was at Coles as a checkout chick. It taught me the importance of money as we had to balance the till after every shift. How long have you been in real estate?I've been selling real estate for seven years. This time…
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