Feature Interviews
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Creating better connections: Heidi Howe
Heidi Howe didn’t seek out a career in real estate. She fell into it by chance, effortlessly landing on her feet in a role that combines a love of community with a go-getter mindset. Now, as the new director of Harcourts St Helens in Tasmania, Heidi is also the winner of Transform 2021. Heidi Howe’s path into real estate is far from your average journey into the profession. …
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The perfect recipe for property management: Suzana Wade
After opening Locate Property earlier this year, Suzana Wade already has 60 doors under management and plans to double that by the end of the year with a recipe of passion, honesty and excellent communication. It might seem like a strange analogy, but to Suzana Wade, property management is just like baking a cake. You’ve got to have the right ingredients or the cake won’t rise. …
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Expect the unexpected: Anna Molinaro
Since starting her career as a receptionist in the family business, Anna Molinaro has risen to become OBrien Real Estate Blackburn's rental department manager. …
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Paulette Contessi: Going her own way
Paulette Contessi honed her customer service skills running her own restaurants, events and recruitment companies, but it’s real estate where she found her true calling. …
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Chris Wilson: From crazy to controlled
Real estate and stress go together like peas and carrots. But when agents' stress levels become too high it's easy to feel overwhelmed and burn out. …
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Sam Linn: Success in a town like Alice
Looking back on 2020, Northern Territory sales agent Sam Linn notes it was a watershed year professionally and personally. …
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From Blacktown to boardroom: Luxe Listings Sydney star D’Leanne Lewis
Telling D’Leanne Lewis she can’t do something is like waving a red rag in front of a bull. She will prove you wrong. But unlike a bull, which only knows to charge ahead at full tilt, D’Leanne takes a more holistic approach to achieving success. After 29 years in real estate, the Laing + Simmons Double Bay principal has learnt “the loudest voice is not always the strongest”. …
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Standing the test of time: Tony Pickering
The name Tony Pickering is synonymous with Darwin real estate. After 50 years of dedicated service in the industry, the KG Young & Associates director has been awarded the Real Estate Institute of Australia’s top gong – the 2021 President’s Award. Here, Tony shares how he got started in real estate, his long list of achievements and why he’s not ready to retire just yet. …
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Daniel Hayes on being authentic, villain edits and how his real estate know-how helped him on Big Brother
We were devastated to see fan favourite Daniel Hayes evicted on Wednesday night’s episode of Big Brother. The real estate agent-turned-reality star sat down with Elite Agent to speak about his time on show, whether he was given the ‘villain edit’ and how his real estate experience helped shape his Big Brother strategy. Daniel “100 per cent” believed his experience in real estate assisted him in the Big Brother house. …
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Danelle Wiseman: The ethos of giving
When Danelle Wiseman and Jonathan Pattinson started their real estate agency, they were crystal clear on their core values. “We wanted to enrich the lives of everyone we touched,” Danelle explains. “We’ve always had a service orientated mantra where we should give without the expectation of receiving.” That ethos has served Danelle well in her real estate career, which has spanned more than 30 years, …
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Dare to dream: Danielle Boyd
Danielle Boyd was just 13 when she was diagnosed with a life-threatening disease, but she hasn’t let it stop her chasing her dreams. From reception to general manager, the Wiseberry agent has worked her way up the ladder with a positive, never-give-up attitude. At just 29, Danielle says she’s only just getting started. If you put a hurdle in front of Danielle Boyd, …
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Five critical pillars to drive your business
Real estate doesn’t have to be hard, if you have the right strategy. Claudio Encina examines the five critical areas you need to ensure are working together to achieve a constant flow of leads, sales and success. Every real estate agent’s business is built on five pillars: how to attract new and future business, nurture those prospects, convert them to listings, …
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Family first: Oren Flamm
Hodges Caulfield is a true family-run business with siblings Oren and Golan Flamm and their sister Eilat Rachmani carefully guiding the agency their father Alex built. …
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Building powerful teams: Will Ainsworth
For Will Ainsworth, creating a strong company culture starts in the hiring process and employing those with similar values. Here, the Openn Negotiation Head of Growth and Training explains his key ingredients for building a solid workplace culture and what to do when one person’s ego gets in the way. Describe the culture in your business? Collaboration. Teams are more powerful when they acknowledge, …
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Prioritising people: Laura McKay
Creating a strong culture is key in any and every business. Without it employees can be left uninspired and perform well below their best. Highland Property Group General Manager Laura McKay shares how they foster a robust culture among employees who become even stronger advocates for the agency. What three points/words best describe the culture in your business and why? ProgressiveInclusiveFamily/community …
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Shine together: Cherie Humel
Clarke & Humel Property principal, Cherie Humel discusses why culture is essential, how to ensure a productive team environment and how to correct conflict …
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Camaraderie, team spirit and morale: James Tostevin
Director of Marshall White, James Tostevin describes the team's family-like culture, the ongoing success of the business and their onboarding strategy for new team members. …
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Anything is possible: Thomas McGlynn
BresicWhitney Head of Sales and 'Chief Reminder Officer', Thomas McGlynn, answers how to develop and maintain a successful culture and what to do when things go wrong. …
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Jess Smith: Stuck on service and innovation
Despite her relative youth, 31-year-old Jess Smith has spent more than a decade working in the real estate industry. The experienced sales agent from Gungahlin, in the ACT, is now also a director, after recently opening her own agency under the Stone Real Estate brand. Jess tells Kylie Dulhunty that as soon s she started working in the industry a decade ago, …
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Never stop growing: Bliss Grayson
Bliss Grayson has always had a passion for learning new things. From her first job as a newspaper delivery girl to her 16-year real estate career, the Housequest agent never rests on her laurels. Here, Bliss explains why agents should never stop evolving. …
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Sam Gamon: Confidence and experience
As a fourth-generation real estate professional, Chisholm & Gamon director Sam Gamon grew up living and breathing the industry. This year marks two decades since Sam officially embarked on a career in real estate and as he tells Kylie Dulhunty, starting out in a difficult market prepared him well for some of the challenges of the past 12 months. …
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Laura Valenti: Giving women a voice
A property manager of more than 20 years, Laura Valenti is an REIQ board director and the founder of Solutions Property Management in southeast Queensland. With a focus on addressing domestic violence and a passion for empowering women, Laura was named the AREAS 2020 'Most Influential Woman in the Property Market'. …
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Louise Barton: Rising to the challenge
After reaching the top of her game as an agent in her home country of Scotland, Louise Barton and her partner packed their bags and relocated to Australia four years ago. As the now Sydney-based Richardson & Wrench agent tells Kylie Dulhunty, change is good for the soul. …
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Ryan Mitchell: Equality for all
At only 30, Ryan Mitchell is the youngest known agency director in his region. Couple that with his dual roles as a property manager and business development manager and you have a unique skill set. Here, Ryan shares his ethos and some of the secrets behind his success with Daniel Johnson. …
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The perfect fit: Arden Armstrong
When Arden Armstrong dipped her toe into the property management waters she knew she had found her true calling. The Century 21 Eastern Beaches Maroubra senior property manager explains why she ditched becoming a selling agent and what she loves most about her job. …
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Dean Mackie: In the driver’s seat
An innovative database, artificial intelligence insights and a dedication to top-notch customer service are just some of the elements that have made DiJONES an industry leader. Kylie Dulhunty spoke to Chief Executive Officer Dean Mackie about the many secrets behind the boutique agency winning the 2020 AREA for Residential Agency of the Year. …
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Jeremy Wilkinson: Keep your eye on the goal
Harcourts Launceston director Jeremy Wilkinson is the type of agent who sets a goal and sticks to it. In 2020, his aim was to be top residential salesperson in Tasmania and it was something he recently achieved at the REA Awards after selling 115 properties that were collectively worth around $46 million. …
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Real estate in the fast lane: Rae Mano
From luxury car sales to prestige real estate, Rae Mano loves selling opulence. As he explains to Kylie Dulhunty, property and cars have much more in common than just an expensive price tag. …
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The role of a lifetime: John Morris
Auctioneer John Morris had never considered a career in real estate until his wife ‘dragged’ him along to an auction. The moment he saw what was involved, the former professional actor knew it was a role he was made for. …
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Paying it forward: 30 minutes with Stu Benson
There's nothing Stu Benson loves more than a live auction. An industry expert synonymous with the sales technique in Sydney's north-west, Stu has weathered the COVID-19 storm to have his best quarter yet at the end of 2020. …
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Ellen Farley: Owning the digital space
As a senior digital strategist with LJ Hooker, Ellen Farley knows a thing or two about navigating the online landscape. …
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Anything is possible: Mat Steinwede on running a high-performance team
Mat Steinwede has been described in many ways over his 25 years in real estate, but one word you’ll never see connected to his name is ‘dictator’. …
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Simon Pressley: Going against the grain
He’s a three-time REIA Buyer’s Agent of the Year and Australian Real Estate Hall of Fame inductee, and as Managing Director of Propertyology, Simon Pressley has built a well-earned reputation as one of the nation’s most astute property analysts. Simon is renowned for challenging conventional wisdom and has correctly forecast some of the biggest market trends that others in the industry have failed to, …
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Creating habits that stick: Hannah Gill
Too often we promise ourselves we will beat a bad habit or replace it with a new, improved version, only to give up trying soon after. Hannah Gill explains why resolutions fail and what you can do to stay on track. …
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Leap of faith: Etienne Labuschagne
Etienne Labuschagne isn't afraid to take chances. Once the top Harcourts business owner in South Africa, Etienne is now one of the driving forces behind Brisbane's successful Harcourts Solutions. …
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