BEST PRACTICE
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How real estate agents can escape the ‘Spinach Tax’ and build true financial freedom
Most real estate agents are brilliant at generating income, but when it comes to keeping it, growing it, and turning it into long-term freedom, many fall short. Michael Choi breaks down why relying on GCI alone is a trap, how the so-called “spinach tax” eats away at your earnings, and the practical steps agents can take to shift from selling…
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Five hidden costs in property management (and how to eliminate them)
Property management agencies face five hidden costs draining profits: talent turnover, manual compliance processes, growth limitations, reactive operations, and diminishing returns on expansion. With Australia needing to manage more properties with fewer staff, agencies must transform operations or risk falling behind competitors who've already embraced automation and scalability.
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Why a lack of after-sale support is costing you millions
Andrew McCulloch says it’s time agents took a page from the car salesman’s playbook, because in real estate, the follow-up is everything.
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Creating a workplace that people want to be in
Despite remote work capabilities, Ben Kingsberry invested in a state-of-the-art office space, believing that culture thrives where people want to be. His open-plan headquarters has become more than a workplace; it's a social hub counterbalancing industry pressures and new attracting talent.
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EOFY insurance check: Are you prepared?
As EOFY approaches, real estate agents should review their business insurance policies to ensure adequate protection against industry-specific risks. From Professional Indemnity to Cyber Liability coverage, identifying gaps now can prevent costly claims and underinsurance later.
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Emergency repairs – convincing landlords to act
Property managers caught between tenant demands and landlord hesitation face a critical challenge with emergency repairs. Beyond legal obligations, these urgent fixes can determine whether a landlord's insurance claim is honored or denied, potentially exposing them to significant financial and legal consequences.
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Turning stress into real estate success
In real estate, stress isn’t just part of the job - it’s often the default setting. But according to author Meiron Lees, the real challenge isn’t the market, the clients, or the missed listings—it’s the 60,000 thoughts running through your head every day. He shares three simple but powerful mindset tools to help agents transform stress into clarity, build lasting…
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The 3-Minute Content Rule
If you’ve ever stared at a blank screen thinking, “What on earth do I post today?”—you’re not alone. Social media can feel like just another thing on your never-ending to-do list. But what if coming up with content didn’t require a full brainstorm session? Enter the 3-Minute Content Rule: a simple habit for busy property managers who want to stay…
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Great at sales? It doesn’t necessarily mean you’re good at business
In real estate, the progression from high-performing agent to business owner is often seen as a logical next step, achievable with a strong GCI, a Cert IV, and enough drive to back yourself. But while the barriers to entry are low, the knowledge required to build and sustain a business is anything but with limited formal education in operations, time…
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Belief, structure, and strategic growth
For Michelle Champion, director of Champions of Real Estate in Cairns, sustainable success required more than ambition. It meant shaking off her "small town syndrome" and shifting from reactive day-to-day operations to leading with strategy and vision.
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Before you chase your next listing, ask yourself these 9 questions
Success in real estate isn’t just about listings, calls, and deals - it’s also about reflection. Luke Evans, General Manager of Sales NSW/ACT for The Agency, says the agents who grow the fastest are the ones who stop and ask themselves the hard questions. From whether your listing presentation is still cutting it, to how well you're managing your time…
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Two months lost every year: the hidden cost of procrastination
Procrastination in real estate sales can quietly sabotage your results — costing agents up to two months of lost productivity each year. Learn why fear of failure fuels call reluctance, how to recognise it in yourself or your team, and the simple strategies to break the cycle and boost performance.
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Beyond borders: the role of culture in real estate expansion
International real estate success depends on adapting to local markets without losing your core identity. From terminology to cultural expectations, Adam Day explains why flexibility is the key to sustainable growth across borders.
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Why 4% could be the difference between coasting and crushing It
The gap between good and great isn’t as wide as you think. REINSW President and BresicWhitney CEO, Thomas McGlynn, says just 4% can be the difference; whether it’s one extra call, a tougher conversation, or a mindset shift. Success doesn’t always require an overhaul, just a sharper focus on the habits and choices that move the needle.
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Why great leadership begins with you
Leadership is more than managing others - it starts with managing yourself. Joel Davoren, Managing Director of RE/MAX Australia, offers a candid look at the importance of personal leadership. He explains why self-awareness, discipline and accountability form the foundation of effective leadership, and how focusing on your own development first can lead to stronger influence, clearer decisions, and better outcomes…
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Want to attract top talent? Build your personal brand
"When we launched eXp in the UK, many criticised what they called 'the Adam Day show'. But here's the reality – personal brand isn't vanity, it's necessity. And I learned this lesson the hard way." Adam Day - eXp Realty, International Expansion Leader.
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The Property Management talent crisis: we’re looking at the wrong problem
One in five real estate agencies today can't fill their property management positions. That's not a recruitment problem – it's a warning sign that our industry needs to fundamentally rethink how we support and value our people.
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Thriving in a changing market – how to adapt and succeed
The real estate industry is tougher than ever. Tightening markets, demanding clients, and rising competition have many agents questioning if they can keep up. But as entrepreneur and author Jim Rohn once said, “Don’t wish it were easier – wish you were better.”
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Selling your rent roll? How to maximise your outcome
Selling a rent roll is one of the most significant financial decisions a real estate business owner will make. Whether you’re planning an exit, seeking growth opportunities, or feeling burnt out, being sale-ready ensures you achieve the highest possible outcome.
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Are you winning your week?
The great Al Pacino once said in that fabulous movie ‘Any Given Sunday’, that the inches are everywhere. Just like real estate, the inches and the marginal gains are everywhere to be had.
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Building tomorrow’s real estate on generations of trust
"The real estate industry faces challenges around consumer trust, and I believe established brands with deep community values have an important role to play." Barry Plant CEO, Lisa Pennell
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The ‘Happiness Advantage’: why mindset is the secret weapon of top real estate agents
In real estate, success is often thought to be the result of hard work, skill, and a strong client base. But there’s another, less obvious factor that sets top-performing agents apart from the rest: mindset.
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Level up: personal development strategies for real estate success
What’s the difference between a good real estate agent and a great one? The answer isn’t a bigger property portfolio or more closed deals - it’s personal growth.
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Green homes: trend or trade-off? What buyers really want
As sustainability takes centre stage in global real estate, the big question for agents is: should they be preparing for an influx of demand for green homes, or is the shift still more industry-led than buyer-driven?
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Why losing clients (or team members) might be the best thing for your business
Change is inevitable. Whether in the business world or our personal lives, we often face moments where people move on.
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How tech is flipping property management on its head
The property management industry is evolving at an unprecedented pace, and technology is no longer an optional add-on. It’s a necessity.
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Don’t wish for it to be easier, wish that you were better!
Learn how overcoming industry-wide excuse culture and focusing on skill improvement can lead to better conversion rates, stronger client relationships, and long-term real estate success.
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Talk less, close more: why real estate agents need to master the art of silence
In real estate, the temptation to talk is constant. You want to showcase your expertise, highlight market trends, and reassure clients that you have everything under control. But sometimes you need so stop talking - and start listening.
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Mastering the art of booking more appointments
In real estate, everything starts with a simple formula: book appointments, get contracts signed, and repeat. Yet, as 2025 unfolds, many agents are struggling to do just that. Whether they’re new to the industry or seasoned professionals aiming to scale their business, the challenge remains the same: how do you consistently generate enough appointments to hit your goals?
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Is your rent roll making you money – or costing you thousands?
For many real estate business owners, a rent roll represents stability; an asset that provides consistent cash flow and adds significant goodwill value to the agency. But beneath the surface of a seemingly well-managed portfolio, hidden risks may be quietly eroding that value.
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How bad styling mistakes can make or break a sale
When it comes to selling a home, first impressions matter. Buyers begin forming opinions within seconds of stepping through the front door, often making subconscious judgments before they’ve even toured the entire property. From the moment they pull up outside, everything - from the condition of the front yard to the scent in the entryway - plays a role in…
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Mastering the art of cold calling
For real estate agents, the first 10 seconds of a cold call can determine success or failure.
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Underpayment laws you need to know about for 2025
New rules mean underpaying employees – whether it’s forgetting overtime, missing penalty rates, or skipping super – could land employers in serious hot water.
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Build Your Real Estate Empire Using The 1 per cent Method That Changed Sports
In 2012, British Cycling went from underdogs to Olympic Champions. Before he became famous, James Clear wrote a post on the Buffer blog called What Would Happen If You Improved Everything by one per cent: The Science of Marginal Gains . Basically, it was about the British Cycling Team’s remarkable transformation under Sir Dave Brailsford. The team achieved extraordinary results by…
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Moving beyond the fee conversation
In an industry where fees seem to be always up for debate, experienced property management leader Rachel Atkin shares why competing on fees is a race to the bottom – and how to elevate your value proposition to win more business in 2025.
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