EA22
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BEST PRACTICE
Three ways emotional intelligence helps achieve your goals: Ush Dhanak
How can you maintain the best of intentions when you set new goals? Ush Dhanak explains we can put ourselves on the right track by working on aspects of emotional intelligence.
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Elite Agent
Ready. Set. Connect – PropertyTree with Movinghub
Customer research carried out by Rockend revealed that agency owners are keenly focused on finding new ways to grow their business,” Product Owner of the utilities integration, Riasat Azim, says. “Yes, they want to grow their business in monetary terms – but it’s more than that. They also want to differentiate themselves from their competitors by providing an exceptional level of…
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EPM: Productivity
Rik Rushton: Make Your Move
IT’S THE END OF MOVING DAY AND THEY’RE EXHAUSTED. Their backs are aching, their stomach rumbles with hunger and the only thing pounding harder than their sore feet is their throbbing heads. What they wouldn’t give for a hot shower, a glass of wine and an early night in with a movie. What if you, as your clients’ trusted real…
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EPM
Madeleine Smith: Just Do You
Madeleine, tell us a bit about yourself and your role at LJ Hooker Gosford. I moved to the Central Coast in 2012 and was excited to stay with the LJ Hooker brand and take a job in 2013 as a property manager. I looked after a portfolio of 300-odd properties for a few years before taking a leap into the…
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Elite Agent
3 lessons from Masterchef for real estate agents: Samantha McLean
Masterchef and being in real estate. Kind of the same. I’ve said it before, but in case you missed it, I’m going to compare life in the industry to those fun mystery box challenges you usually see at the beginning of each week of competition. Those where George, Matt and Gary dream up this list of weird ingredients, put them in…
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EPM: BD & Growth
Natalie Hastings: Should They Stay, Or Should They Go?
Property management is a people business, best suited to those natural problem-solvers with a positive disposition and a flair for collaboration. But what happens when you do your very best time and again, yet find your days disturbed by an aggressive landlord who is impossible to please? Many principals are loathe to ‘sack’ a landlord – even if their behaviour is…
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TECH + SOCIAL
Augmented Reality: The Personal Touch by Diana Dugan
How long have you been in real estate? I’ve been in real estate for 10 years. I initially joined local franchise agencies in the Bayside area before starting my own company in 2011. It seems like only yesterday I branched out on my own, with a lot of nerves but also a lot of ideas and determination. How did you…
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BEST PRACTICE
Eddie Cetin: Game on!
Tech companies – and clever principals – are exploiting agents’ natural inclinations towards play and competition by gamifying their team’s digital experiences, enhancing bottom-line results in the real world. So, whether riding high on the victory of a hard-won listing or slumping over their laptops, discouraged by losing business to their opposition, how can your team play along? Odds on, you’re already…
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EPM: Profile
Greg Taylor: Keeping it in the Family
Featuring a team who have been recognised statewide and nationally for both sales and property management, it boasts a rent roll fast approaching 2,000 properties. Most recently, Stanton & Taylor took out the title of Property Management Department of the Year at the NSW First National awards. Along the way, Stanton & Taylor has witnessed massive change in both the industry and…
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FEATURE INTERVIEWS
Oliver Koltovski: Life of a Salesman
Tell us a bit about yourself and your role at First National Dapto. I’ve been in sales since I was 16, when I started in retail and telecommunications. I gained a lot of experience providing a high level of customer service; it was a great foundation. I then went on to a management role for a national pool and spa…
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EPM: First Person
Relationship Status: It’s Complicated – Fiona Blayney
It’s been some 27 years since I started in the workforce. I recall with much amusement a group of us girls switching out of our school uniforms, Clark Kent-style, and into our ‘Woolworths Checkout Chick’ fashionable wear in the rather private space that was the back seat of the 107 bus heading straight from school to the illustrious Top Ryde.…
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FEATURE INTERVIEWS
Dee Mangion: Career by Design
Dee, tell us about yourself and your position at RE/MAX. My principal, Hayley Elliott, shared her vision of opening a RE/MAX office in Mackay and asked me if I was interested in being part of a new team establishing the brand. I saw it as an exciting new challenge and a big leap forward, and I couldn’t be happier. Most…
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TECH + SOCIAL
How efficiency can give you the edge: Evan Broadbent
Finding and implementing new processes can benefit agents significantly, not only through increased revenues or margins but often by providing their clients with a better level of service, cost savings or – even better – both. Currently, most agencies use a CRM software that assists them in the listing and selling process. This type of software has come a long way…
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EPM: Profile
Natalie Wendell: Quality over Quantity
When looking at new business, there is the question of quality or quantity – which do you choose? Quality, always. We don’t take on poor-quality people or property because that just slows us down; good people and good property are easier to manage, and it’s better for our people, our business and our customers to have less stress. The most…
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EPM
Brent Martens and Micheal Ramsay: Gold on the Coast
It’s OK to have fun, even when you are tied up in the serious business of growing a rent roll. This is the one of the secrets to success for the Harcourts Coastal BDM duo, whose results speak for themselves. In the last 12 months they listed 511 properties, a number they hope to beat this year through working together,…
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EPM: Ask The Expert
Ask the Coach: How to be effective and productive in your next team meetings
Q. Our team meetings have become boring and unproductive. What can we do differently? So often we can walk away from a meeting feeling like we haven’t achieved anything at all. When the same people meet, week in, week out, to discuss the same matters with the same structure, the meeting can easily become boring, uninspiring and unproductive. Then add to…
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EPM: BD & Growth
MVP: Why An Insurance Broker Can Be A Great Asset To Your Business: Sharon Fox-Slater
“You don’t know what you don’t know.” It might sound like an off-hand statement, but it is really at the heart of why real estate professionals should partner with an insurance broker to help them protect their businesses. The risks facing real estate businesses are diverse and insurance can be complex, which is why engaging the services of a broker who…
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EPM: Profile
Karmen Costigan: Acting On Experience
Pursing a Hollywood dream isn’t always as glamorous as it seems. Karmen Costigan explains how, after success as an actor in Melbourne, she and her partner took the opportunity to pursue the Hollywood dream. Roles as an extra in films like Being John Malkovich followed, along with a stint playing Mary Poppins for Disney. But in the late 1990s they…
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TECH + SOCIAL
Style and Substance: CoreLogic revamps Signature Reports
Following the release of CoreLogic’s improved Signature Reports, the country’s largest property analytics and data provider now gives agents the power to add custom content to their Signature Comparable Market Analysis Report within their RP Data Professional account. CoreLogic product manager Mike Salway said that Signature Reports now give agents the opportunity to upload custom PDF files to their Signature…
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Elite Agent
Megan Jaffe: The Human Connection
Megan Jaffe learnt an invaluable lesson early in her working life: Be true to yourself. It was a message that came to her time and again in the final words of the patients she nursed as a young health professional, and it’s a philosophy she continues as she leads Australasia’s most successful real estate agency, Ray White Remuera. The industries may…
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BEST PRACTICE
Lessons from La La Land
2017 was a big year and one that confirmed that there is nothing more certain than death and taxes… and change. And change has well and truly arrived. Bear with me while I skirt around a few big-ticket items in order to set the scene. Hollywood. I’m sure 100 per cent of us can say that our opinions of Hollywood as a business have…
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EPM: First Person
How to consult, prescribe and close as Dr Property Manager: Debbie Palmer
If I were to telephone or visit your agency today and enquire about your services, what would you say? How would you respond to questions like, ‘What do you do for your management fee?’, ‘Why should I choose you?’ or ‘What do you do differently?’ To successfully win new business it is important that you can answer these questions to set…
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TECH + SOCIAL
Enough Excuses: Time To Take Digital Seriously
AREC 2018 will be highly informative, like all before it. A host of guest speakers will again speak of the evolving world of real estate sales; many will remind the audience just how critical their digital presence is to their growing success and long-term survival. Of course, everyone knows this already; but inspirational speakers have a way of reinforcing and inspiring their…
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EPM: Profile
Multi-tasking in Melbourne: Connie Mantello
Tell us a bit about yourself and your role at Mantello Real Estate. My husband and I started Mantello Real Estate seven years ago, with years of experience which guided how we wanted to run a real estate firm. The motto we began with when we started, and still holds true today, is trust, communication and old-fashioned service. My role…
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BEST PRACTICE
Mark Engelmann: The Top 7 Reasons Why Outsourced Teams Fail
We know that, anecdotally, across the industry 50 per cent of businesses who try outsourcing fail to reap any benefits. But why does this happen when so many succeed? Here are the top seven reasons why out-sourced teams fail: 1. SUPER HERO NEEDED When you start to think about the cost savings associated with an outsourced team, I wouldn’t blame you for getting…
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EPM: BD & Growth
Tara Bradbury: Empowering through Incentives
Going into offices and discussing ways you can encourage the team to get on board with the rent roll growth plan is a part of my business that I really enjoy. These visits allow me to speak with the different departments and get their feedback on how things are run. Recently, a comment was made to me describing property management departments…
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Ask the Coach
Ask the Coach: How to Gain More Listings and Stand Out in a Tightening Market
Q. Any tips with more listings and fewer buyers around? – Alan Fettes, Ballard Property Group Double Bay In changing markets, we often see that we need to adapt to certain conditions to ensure we can get sales across the line for our vendors and keep the days on market below industry average. It will require a new set of skills, mindset…
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FEATURE INTERVIEWS
Back to Basics Reaps Rewards: Barry Plant Manningham
Barry Plant Manningham’s recipe for success is straightforward: Keep things simple, go back to basics and put the customer first. You might expect real estate agencies to do this naturally, but it seems in recent years the KISS principle (keep it simple, stupid) hasn’t always been that easy. It’s something Barry Plant Manningham’s Managing Director Spiro Drossos was keen to…
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BEST PRACTICE
Jet Xavier: 7 Steps to greater wellness and wellbeing
A recent wellness and wellbeing industry white paper came up with some disturbing findings – 65 per cent of the industry is often stressed, 47 per cent often deal with physical symptoms of anxiety and 46 per cent find work often impacts on relationships. It’s time to act. 1. THRIVE The industry is all about striving, not thriving, and there is a…
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EPM: Technology & Social
Using Technology to Build Relationships: Alister Maple-Brown
Today’s world is filled with technology; so much so that many feel it’s making us ‘less human’. Our mobile devices are never far from reach. We sit at the family dinner table using one hand to eat and the other to tap away on our iPad. We go to our kids’ soccer game on the weekend with our smartphone pinging…
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SELLING + MARKETING PROPERTY
Josh Phegan: Pay for leads, or leads that pay?
Lead generation websites aren’t new, but they do cut into your margins and breed lazy agents. Even worse, a number of the leads are already in your existing database. On the flip side, we have agents who are still building relationships yet fail to convert any of those relationships to real live listings. So where’s the balance? You need to…
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EPM: Best Practice & Legislation
Kasey McDonald: How Many Properties Can A Property Manager Manage?
It is a question I get asked all the time, and not just by property managers either. In fact, if I had a dollar for every time someone asked me this million-dollar question, I’d no doubt be sipping mojitos on a tropical island in early retirement! I even found myself discussing this topic on stage last month when I presented…
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LEADERSHIP
John Knight: The 10 Traits of Future Leaders
I see businesses start. I see businesses stop. What makes one succeed where another has failed? Through our experience of working with agents and real estate businesses of all shapes and sizes, we have been able to iden-tify the traits of those agents able to make the transition to the ultimate role – principal. EVERYONE IS A BUSINESS I love the philosophy of ‘everyone is a business’ –…
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SELLING + MARKETING PROPERTY
Why would my business grow this year? Mark McLeod
Over the last few years, the market has provided the growth impetus even for the most average of agents. Now things have changed. A great self-reflection question to ask yourself is, ‘Why would my business grow this year?’ There are, in my view, two types of businesses. Some are devoid of structure and process, and are linked to the ebbs and flows of the market; others…
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TECH + SOCIAL
2018: the year of the Smart Home
It’s been billed as the year we’ll all get connected and smart products will simplify our lives. In some ways that prediction is proving correct, and the internet infrastructure that drives smart tech is becoming a requirement, not just a desire. But what does the smart home mean for real estate? Is there appeal and value in savvy tech and the hyper-connected home? And is the smart…
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