Alister Maple-Brown

Alister Maple-Brown

Alister Maple-Brown is the CEO of leading property management software provider Rockend. For more information visit rockend.com.au.
  • EPM: Technology & Social

    Life begins at 40

    Rockend will mark 40 years in business in September. This is an impressive milestone for any technology company, especially when you consider the internet only became widely available to Australians and New Zealanders in the mid-90s. Reaching this milestone lends itself to looking back on how much the real estate industry has changed over the past four decades. As a technology company, …

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  • EPM: Customer Service

    What matters most

    Why is there the need for more innovation in property management in Australia? It’s because renting a property is such a difficult experience in this country,filled with administrative tasks – from communicating with stakeholders, filing paperwork, meeting legal requirements or dealing with maintenance issues. This rings true for everyone involved in the process. Also, today’s customer expectations mean they have less patience for much of the service levels now on offer, …

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  • EPM

    It’s time to change

    The 2018 Voice of Australian Property Management Report revealed the best property management businesses are well led, have great career structures in place and encourage their teams to be more than just property administrators. Yet only one in four property managers feel this way about their business; 28 per cent of property managers talk the industry down and 12 per cent are actively looking to leave the industry altogether. …

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  • EPM

    5 ways property management needs to change

    The 2018 Voice of Australian Property Management report found that property management is suffering from a high level of disillusionment and defection from the industry, with the bulk of those employed in the sector passive about their roles. Here’s what needs to change in 2019: 1 How we work needs to change The data revealed that while most property managers (60 per cent) work a typical 40 -hour week, …

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  • EPM: Technology & Social

    How to unlock your technology superpowers

    While it can’t magically give you more time, the right technology can help you do more and provide your customers with a valuable and personalised experience. But there’s no point simply using technology for technology’s sake. The value of implementing the right technology lies in its ability to save everyone time, over and over again. Here are three ways technology can help you get more out of each day: 1. …

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  • EPM: Leadership

    Why EQ triumphs over IQ

    Being a leader often meant you had to be the smartest person in the room or the person with the most grey hairs. But things have changed. Importantly, strong leadership can be the difference between a thriving and successful business, and one that suffers under the pressures of disruptive change. So what does it take to be a successful leader in the 21st century Drawing from a background of transformative business leadership that few can emulate, …

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  • Elite Agent

    Stress-free end of financial year

    Here are five things you can do to ease the EOFY burden. 1:  PAY OUTSTANDING INVOICES The EOFY tends to see phones running hot and inboxes overflowing. Owners want the peace of mind of knowing that any outstanding invoices relating to their property are paid before the clock ticks over to a new financial year. When you receive a request from an owner to ensure their invoices are paid before 30 June, …

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  • EPM: Technology & Social

    Using Technology to Build Relationships: Alister Maple-Brown

    Today’s world is filled with technology; so much so that many feel it’s making us ‘less human’. Our mobile devices are never far from reach. We sit at the family dinner table using one hand to eat and the other to tap away on our iPad. We go to our kids’ soccer game on the weekend with our smartphone pinging away in our back pocket with the arrival of every text message. …

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  • EPM: Leadership

    A Simple Roadmap to Review your Business and Reap the Rewards: Alister Maple-Brown

    What can we learn from past performance? Often when looking forward we forget to take the lessons from the past. Reviewing your people, processes and systems is a great way to understand what does and doesn’t work for you, and will put you in a strong position for growth in the year ahead. Here’s are my eight simple steps to review your business. …

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  • EPM: Technology & Social

    Unplugged and Plugged In: Alister Maple-Brown

    While you can’t lean on the latest app to set your goals for you, it’s possible to use some clever tech to track your progress. Alister Maple-Brown from Rockend offers five steps you can follow to keep motivated and on track in the New Year. While technology isn’t a wand you can wave to magically achieve your goals, it can help you stay motivated, …

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  • EPM: Customer Service

    Great Expectations

    Technology can help you to create the best possible experience for your clients. Here are a few questions to ask yourself when deciding on the right technology to elevate the client experience and effectively position your business for the future. 1. DOES IT MAKE INFORMATION ACCESSIBLE? You don’t need to control every bit of information that flows to your clients. They shouldn’t need to call or email you every time they want the answer to a simple question. …

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  • EPM

    Why Tech Is No Threat to Property Managers: Alister Maple-Brown

    Since its explosion in the 90s, technology has become central to everything we do in property management, and in business today. Completely changing the game was the iPhone, invented 10 years ago, which gave us access to the world in our back pockets. But will technology ever completely replace property managers? Absolutely not. The rate of change when it comes to technology has been rapid and will only continue to accelerate. …

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  • EPM

    Virtual Reality: Are We Nearing the Tipping Point?

    Pokémon Go gave us a sneak peek into augmented reality, but the technology still has a long way to go before it will be adopted on a large scale, says Alister Maple-Brown. Thanks to Pokémon Go, 2016 was the year the world paid attention to augmented reality. Men, women and children rushed to download it to their smartphones and started energetically chasing Pokémons down streets, …

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  • EPM

    The Power of Pure Cloud Computing

    What is the cloud? Where is the cloud? Am I using the cloud? These are all questions you’ve probably asked yourself at some point when you think about ‘cloud computing’. In the simplest terms, cloud computing means storing and accessing data and programs over the internet instead of your computer’s hard drive. The cloud is just a metaphor for the internet. …

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  • EPM

    Is Artificial Intelligence the Future of Service?

    As consumers, we are never really satisfied with customer service. In fact, business reviews today are showing that this is one of the few areas of differentiation between competitors. Alister Maple-Brown looks at the potential of Artificial Intelligence (AI) in improving customer service and whether it means the end of the ‘human touch’. There’s just something about picking up a phone to talk to a customer service rep that’s agitating. …

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  • EPM
    property managers emerging technology

    Consumer Tech Goes To Work

    The way we work today is so very different to the way we worked even a short number of years ago – and one of the key drivers of this change has been consumer technology. Alister Maple-Brown  shares two cloud-based tools that are gaining traction in the workplace. Traditionally, businesses have kept a tight rein on the devices their employees use and the software they access. …

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  • Transform

    Transform PM Insights: Foreword

    Introducing Insights #1From Alister Maple-Brown, CEO, Rockend. It has been a privilege for Rockend to be a part of the inaugural Transform PM program this year. This program provided four agencies with the opportunity to take a step back and analyse their business with the guidance and coaching of industry professionals. Over the nine weeks it has been fascinating to see how both the individuals and businesses have evolved, …

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  • Brand Editorial
    smart homes

    Smart Homes: A Window to the Future

    The humble window has always been iconic, a go-to design differentiator for architects and an important feature for homeowners. With the increase in the number of ‘smart homes’ now popping up, their features may soon even include the ability for self-cleaning. The term ‘smart home’ conjures up images of modern architectural masterpieces of the future, complete with robot butlers and a customisable home environment that automatically adapts based on conditions like air quality, …

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  • Brand Editorial
    property management benchmarking software

    Rockend Rolls Out New Benchmarking Tool

    I’M PLEASED TO ANNOUNCE a new product which sits within Rockend’s core service offering. Our latest development, realbenchmark, is a cloud-based business intelligence solution for Rockend’s REST Professional clients. The new platform boasts a one-click, highly visual dashboard that allows property managers to easily compare and analyse their KPI data results in one place. Being cloud-based it is accessible on any device; …

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  • EPM

    The Three Trends in Tech That Will Improve Your Business

    TECHNOLOGY IS CHANGING rapidly, and keeping up to date with the latest trends can be challenging. Here we examine existing and upcoming tech developments that can help your agency work faster and more efficiently. Technology in your agency should do one of two things: enhance the tenants’ experience or make your internal business processes more efficient. The former will help retain tenants over the long term, …

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  • EPM

    Top 5 Apps for Australian Real Estate Agents

    Smartphone applications are changing the way real estate professionals operate. With thousands of property applications available, real estate agents and property managers now have a multitude of tools at their disposal to improve their productivity, sales and service. Below are some beneficial tools and technologies for professionals in the real estate industry. CO Everywhere CO Everywhere is an iOS mobile application that allows users to isolate a particular area or suburb to discover the hot spots, …

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  • EPM

    Fostering Innovation in Real Estate

    Alister Maple-Brown examines the importance and value of innovation within a workplace. Is your business doing enough to foster and harness creative energy? LATE LAST YEAR I had the pleasure of travelling to the United States to explore their real estate market and discover the latest trends in Silicon Valley. The trip gave me many insights into the future of technology and the changes we will begin to see in the real estate industry over the course of 2016. …

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  • EPM

    Automation Transformation

    Automation is a major trend in technological developments that is set to provide new ways of working. With the ability to deliver and receive better service, work more efficiently and reduce the need to search for information there are new tools and trends that are about to make life easier. The future of technology is a topic which could expand over numerous articles, …

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  • EPM

    Productivity And Personalisation: The Future Of Technology

    While it is impossible to predict exactly what the future holds, there are definite trends emerging which will shape the course of the next decade. Alister Maple-Brown from Rockend looks at some of the things that may be on the horizon. Ten years ago smartphones, social media, tablets and wearable technology were non-existent. Today it’s almost hard to imagine a world without it all, …

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  • EPM

    Planning for Success

    IMAGINE YOU’RE AT A DINNER PARTY in 12 months’ time and someone asks you to explain your business to them. What will you say? Is that explanation any different to what you would say if they asked you today? WHAT ARE the differences between your business now and where you want to be in 12 months? And how did you get there? …

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  • Elite Agent

    New Financial Year, New Technology

    Updating technology can improve productivity and provide new opportunities for your business. Alister Maple-Brown from Rockend explains. The phrase ‘End of Financial Year’ often brings a combination of dread, stress and fear to the minds of many business owners. Another year has rolled by and we are already in the midst of the new financial year. Was your tax time stressful and paper laden? …

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  • EPM

    What’s Your Disaster Recovery Plan?

    New South Wales recently experienced some of the worst flooding and storms we’ve seen in over 10 years. Many businesses were left without electricity for days, and some were completely destroyed in the horrific flooding. Alister Maple-Brown, CEO of Rockend, discusses how you can take better precautions to protect your critical business data. As you can imagine, unexpected events like the NSW floods can have a detrimental effect on a business. …

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