Alister Maple-Brown

Alister Maple-Brown is the CEO of leading property management software provider Rockend. For more information visit rockend.com.au.
  • EPM: Customer Service

    What matters most

    Why is there the need for more innovation in property management in Australia? It’s because renting a property is such a difficult experience in this country,filled with administrative tasks – from communicating with stakeholders, filing paperwork, meeting legal requirements or dealing with maintenance issues. This rings true for everyone involved in the process. Also, today’s…

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  • EPM

    It’s time to change

    The 2018 Voice of Australian Property Management Report revealed the best property management businesses are well led, have great career structures in place and encourage their teams to be more than just property administrators. Yet only one in four property managers feel this way about their business; 28 per cent of property managers talk the…

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  • EPM

    5 ways property management needs to change

    The 2018 Voice of Australian Property Management report found that property management is suffering from a high level of disillusionment and defection from the industry, with the bulk of those employed in the sector passive about their roles. Here's what needs to change in 2019: 1 How we work needs to change The data revealed…

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  • EPM: Technology & Social

    How to unlock your technology superpowers

    While it can’t magically give you more time, the right technology can help you do more and provide your customers with a valuable and personalised experience. But there’s no point simply using technology for technology’s sake. The value of implementing the right technology lies in its ability to save everyone time, over and over again.…

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  • EPM: Leadership

    Why EQ triumphs over IQ

    Being a leader often meant you had to be the smartest person in the room or the person with the most grey hairs. But things have changed. Importantly, strong leadership can be the difference between a thriving and successful business, and one that suffers under the pressures of disruptive change. So what does it take…

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  • Elite Agent

    Stress-free end of financial year

    Here are five things you can do to ease the EOFY burden. 1:  PAY OUTSTANDING INVOICES The EOFY tends to see phones running hot and inboxes overflowing. Owners want the peace of mind of knowing that any outstanding invoices relating to their property are paid before the clock ticks over to a new financial year.…

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  • EPM: Technology & Social

    Using Technology to Build Relationships: Alister Maple-Brown

    Today’s world is filled with technology; so much so that many feel it’s making us ‘less human'. Our mobile devices are never far from reach. We sit at the family dinner table using one hand to eat and the other to tap away on our iPad. We go to our kids’ soccer game on the…

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  • EPM: Leadership

    A Simple Roadmap to Review your Business and Reap the Rewards: Alister Maple-Brown

    What can we learn from past performance? Often when looking forward we forget to take the lessons from the past. Reviewing your people, processes and systems is a great way to understand what does and doesn't work for you, and will put you in a strong position for growth in the year ahead. Here’s are my…

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  • EPM: Technology & Social

    Unplugged and Plugged In: Alister Maple-Brown

    While you can’t lean on the latest app to set your goals for you, it's possible to use some clever tech to track your progress. Alister Maple-Brown from Rockend offers five steps you can follow to keep motivated and on track in the New Year. While technology isn’t a wand you can wave to magically…

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  • EPM: Customer Service

    Great Expectations

    Technology can help you to create the best possible experience for your clients. Here are a few questions to ask yourself when deciding on the right technology to elevate the client experience and effectively position your business for the future. 1. DOES IT MAKE INFORMATION ACCESSIBLE? You don’t need to control every bit of information…

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  • EPM

    Why Tech Is No Threat to Property Managers: Alister Maple-Brown

    Since its explosion in the 90s, technology has become central to everything we do in property management, and in business today. Completely changing the game was the iPhone, invented 10 years ago, which gave us access to the world in our back pockets. But will technology ever completely replace property managers? Absolutely not. The rate…

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  • EPM

    Virtual Reality: Are We Nearing the Tipping Point?

    Pokémon Go gave us a sneak peek into augmented reality, but the technology still has a long way to go before it will be adopted on a large scale, says Alister Maple-Brown. Thanks to Pokémon Go, 2016 was the year the world paid attention to augmented reality. Men, women and children rushed to download it…

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  • EPM

    The Power of Pure Cloud Computing

    What is the cloud? Where is the cloud? Am I using the cloud? These are all questions you’ve probably asked yourself at some point when you think about ‘cloud computing’. In the simplest terms, cloud computing means storing and accessing data and programs over the internet instead of your computer’s hard drive. The cloud is…

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  • EPM

    Is Artificial Intelligence the Future of Service?

    As consumers, we are never really satisfied with customer service. In fact, business reviews today are showing that this is one of the few areas of differentiation between competitors. Alister Maple-Brown looks at the potential of Artificial Intelligence (AI) in improving customer service and whether it means the end of the ‘human touch’. There’s just…

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