Alister Maple-Brown

Alister Maple-Brown

Alister Maple-Brown is the CEO of leading property management software provider Rockend. For more information visit rockend.com.au.
  • EPM: Technology & Social
    Photo of Life begins at 40

    Life begins at 40

    Rockend will mark 40 years in business in September. This is an impressive milestone for any technology company, especially when you consider the internet only became widely available to Australians and New Zealanders in the mid-90s. Reaching this milestone lends itself to looking back on how much the real estate… …

    Read More »
  • EPM: Customer Service
    Photo of What matters most

    What matters most

    Why is there the need for more innovation in property management in Australia? It’s because renting a property is such a difficult experience in this country,filled with administrative tasks – from communicating with stakeholders, filing paperwork, meeting legal requirements or dealing with maintenance issues. This rings true for everyone involved… …

    Read More »
  • EPM
    Photo of It’s time to change

    It’s time to change

    The 2018 Voice of Australian Property Management Report revealed the best property management businesses are well led, have great career structures in place and encourage their teams to be more than just property administrators. Yet only one in four property managers feel this way about their business; 28 per cent… …

    Read More »
  • EPM Magazines
    Photo of 5 ways property management needs to change

    5 ways property management needs to change

    The 2018 Voice of Australian Property Management report found that property management is suffering from a high level of disillusionment and defection from the industry, with the bulk of those employed in the sector passive about their roles. Here's what needs to change in 2019: 1 How we work needs… …

    Read More »
  • EPM: Technology & Social
    Photo of How to unlock your technology superpowers

    How to unlock your technology superpowers

    While it can’t magically give you more time, the right technology can help you do more and provide your customers with a valuable and personalised experience. But there’s no point simply using technology for technology’s sake. The value of implementing the right technology lies in its ability to save everyone… …

    Read More »
  • EPM: Leadership
    Photo of Why EQ triumphs over IQ

    Why EQ triumphs over IQ

    Being a leader often meant you had to be the smartest person in the room or the person with the most grey hairs. But things have changed. Importantly, strong leadership can be the difference between a thriving and successful business, and one that suffers under the pressures of disruptive change.… …

    Read More »
  • Elite Agent
    Photo of Stress-free end of financial year

    Stress-free end of financial year

    Here are five things you can do to ease the EOFY burden. 1:  PAY OUTSTANDING INVOICES The EOFY tends to see phones running hot and inboxes overflowing. Owners want the peace of mind of knowing that any outstanding invoices relating to their property are paid before the clock ticks over… …

    Read More »
  • EPM: Technology & Social
    Photo of Using Technology to Build Relationships: Alister Maple-Brown

    Using Technology to Build Relationships: Alister Maple-Brown

    Today’s world is filled with technology; so much so that many feel it’s making us ‘less human'. Our mobile devices are never far from reach. We sit at the family dinner table using one hand to eat and the other to tap away on our iPad. We go to our… …

    Read More »
  • EPM: Leadership
    Photo of A Simple Roadmap to Review your Business and Reap the Rewards: Alister Maple-Brown

    A Simple Roadmap to Review your Business and Reap the Rewards: Alister Maple-Brown

    What can we learn from past performance? Often when looking forward we forget to take the lessons from the past. Reviewing your people, processes and systems is a great way to understand what does and doesn't work for you, and will put you in a strong position for growth in the… …

    Read More »
  • EPM: Technology & Social
    Photo of Unplugged and Plugged In: Alister Maple-Brown

    Unplugged and Plugged In: Alister Maple-Brown

    While you can’t lean on the latest app to set your goals for you, it's possible to use some clever tech to track your progress. Alister Maple-Brown from Rockend offers five steps you can follow to keep motivated and on track in the New Year. While technology isn’t a wand… …

    Read More »
  • EPM: Customer Service
    Photo of Great Expectations

    Great Expectations

    Technology can help you to create the best possible experience for your clients. Here are a few questions to ask yourself when deciding on the right technology to elevate the client experience and effectively position your business for the future. 1. DOES IT MAKE INFORMATION ACCESSIBLE? You don’t need to… …

    Read More »
  • EPM
    Photo of Why Tech Is No Threat to Property Managers: Alister Maple-Brown

    Why Tech Is No Threat to Property Managers: Alister Maple-Brown

    Since its explosion in the 90s, technology has become central to everything we do in property management, and in business today. Completely changing the game was the iPhone, invented 10 years ago, which gave us access to the world in our back pockets. But will technology ever completely replace property… …

    Read More »
  • EPM
    Photo of Virtual Reality: Are We Nearing the Tipping Point?

    Virtual Reality: Are We Nearing the Tipping Point?

    Pokémon Go gave us a sneak peek into augmented reality, but the technology still has a long way to go before it will be adopted on a large scale, says Alister Maple-Brown. Thanks to Pokémon Go, 2016 was the year the world paid attention to augmented reality. Men, women and… …

    Read More »
  • EPM
    Photo of The Power of Pure Cloud Computing

    The Power of Pure Cloud Computing

    What is the cloud? Where is the cloud? Am I using the cloud? These are all questions you’ve probably asked yourself at some point when you think about ‘cloud computing’. In the simplest terms, cloud computing means storing and accessing data and programs over the internet instead of your computer’s… …

    Read More »
  • EPM
    Photo of Is Artificial Intelligence the Future of Service?

    Is Artificial Intelligence the Future of Service?

    As consumers, we are never really satisfied with customer service. In fact, business reviews today are showing that this is one of the few areas of differentiation between competitors. Alister Maple-Brown looks at the potential of Artificial Intelligence (AI) in improving customer service and whether it means the end of… …

    Read More »
  • EPM
    Photo of Consumer Tech Goes To Work

    Consumer Tech Goes To Work

    The way we work today is so very different to the way we worked even a short number of years ago – and one of the key drivers of this change has been consumer technology. Alister Maple-Brown  shares two cloud-based tools that are gaining traction in the workplace. Traditionally, businesses have… …

    Read More »
  • Transform
    Photo of Transform PM Insights: Foreword

    Transform PM Insights: Foreword

    Introducing Insights #1From Alister Maple-Brown, CEO, Rockend. It has been a privilege for Rockend to be a part of the inaugural Transform PM program this year. This program provided four agencies with the opportunity to take a step back and analyse their business with the guidance and coaching of industry… …

    Read More »
  • Brand Editorial
    Photo of Smart Homes: A Window to the Future

    Smart Homes: A Window to the Future

    The humble window has always been iconic, a go-to design differentiator for architects and an important feature for homeowners. With the increase in the number of ‘smart homes’ now popping up, their features may soon even include the ability for self-cleaning. The term ‘smart home’ conjures up images of modern… …

    Read More »
  • Brand Editorial
    Photo of Rockend Rolls Out New Benchmarking Tool

    Rockend Rolls Out New Benchmarking Tool

    I’M PLEASED TO ANNOUNCE a new product which sits within Rockend’s core service offering. Our latest development, realbenchmark, is a cloud-based business intelligence solution for Rockend’s REST Professional clients. The new platform boasts a one-click, highly visual dashboard that allows property managers to easily compare and analyse their KPI data… …

    Read More »
  • EPM
    Photo of The Three Trends in Tech That Will Improve Your Business

    The Three Trends in Tech That Will Improve Your Business

    TECHNOLOGY IS CHANGING rapidly, and keeping up to date with the latest trends can be challenging. Here we examine existing and upcoming tech developments that can help your agency work faster and more efficiently. Technology in your agency should do one of two things: enhance the tenants’ experience or make… …

    Read More »
  • EPM
    Photo of Top 5 Apps for Australian Real Estate Agents

    Top 5 Apps for Australian Real Estate Agents

    Smartphone applications are changing the way real estate professionals operate. With thousands of property applications available, real estate agents and property managers now have a multitude of tools at their disposal to improve their productivity, sales and service. Below are some beneficial tools and technologies for professionals in the real… …

    Read More »
  • EPM
    Photo of Fostering Innovation in Real Estate

    Fostering Innovation in Real Estate

    Alister Maple-Brown examines the importance and value of innovation within a workplace. Is your business doing enough to foster and harness creative energy? LATE LAST YEAR I had the pleasure of travelling to the United States to explore their real estate market and discover the latest trends in Silicon Valley.… …

    Read More »
  • EPM
    Photo of Automation Transformation

    Automation Transformation

    Automation is a major trend in technological developments that is set to provide new ways of working. With the ability to deliver and receive better service, work more efficiently and reduce the need to search for information there are new tools and trends that are about to make life easier.… …

    Read More »
  • EPM
    Photo of Productivity And Personalisation: The Future Of Technology

    Productivity And Personalisation: The Future Of Technology

    While it is impossible to predict exactly what the future holds, there are definite trends emerging which will shape the course of the next decade. Alister Maple-Brown from Rockend looks at some of the things that may be on the horizon. Ten years ago smartphones, social media, tablets and wearable… …

    Read More »
  • EPM
    Photo of Planning for Success

    Planning for Success

    IMAGINE YOU’RE AT A DINNER PARTY in 12 months’ time and someone asks you to explain your business to them. What will you say? Is that explanation any different to what you would say if they asked you today? WHAT ARE the differences between your business now and where you… …

    Read More »
  • Business Leadership
    Photo of New Financial Year, New Technology

    New Financial Year, New Technology

    Updating technology can improve productivity and provide new opportunities for your business. Alister Maple-Brown from Rockend explains. The phrase ‘End of Financial Year’ often brings a combination of dread, stress and fear to the minds of many business owners. Another year has rolled by and we are already in the… …

    Read More »
  • EPM
    Photo of What’s Your Disaster Recovery Plan?

    What’s Your Disaster Recovery Plan?

    New South Wales recently experienced some of the worst flooding and storms we’ve seen in over 10 years. Many businesses were left without electricity for days, and some were completely destroyed in the horrific flooding. Alister Maple-Brown, CEO of Rockend, discusses how you can take better precautions to protect your… …

    Read More »
Back to top button