Debbie Palmer
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EPM: Customer Service
Toad-ally got this: Debbie Palmer
One of my favourite stories that I share in my coaching and training sessions is about what was thought to be an incurable disease within the property management department. The story starts as most do. Once upon a time, there was a man with an incurable disease known as toadulitus. He had consulted many doctors and specialists, but no one had a cure for him. …
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EPM: First Person
How to stop feeling out of control
Firstly, if you or your team are feeling stressed and overwhelmed, you are not alone. As someone who has worked in the industry for more than 30 years, I know this concern has been shared often by many principals and property management team members across the nation. The role of a property manager is extremely complex. The diversity of the day-to-day tasks and the number of different hats property management staff must wear are endless. …
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EPM: First Person
Will you survive the future of property management?
The way we do things, the technology, software and apps we embrace, artificial intelligence advancements, legislation compliance and the way we communicate and operate a real estate/property management business have rapidly changed and will continue to do so. Before we know it, there will be an Uber-like disruption, unless we stay current, connected to our clients and understand that property management is more than just technology. …
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EPM: Customer Service
The best way to handle negative reviews
The latest review platform, outside Facebook and Google, for property management departments, is a website called ‘Don’t Rent Me’. I recommend you check it out if you’re not familiar, to see whether you or your agency has been featured on what they call ‘The Wall of Shame’. Following many telephone calls and messages from property managers wanting guidance in how to manage these negative reviews, …
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EPM: First Person
Problem Personalities: Debbie Palmer
Across the nation we are collectively known as property managers – but we should be more aptly known as people managers or relationship managers. Properties don’t complain, get angry or fail to follow through on requests, but tenants and landlords sometimes do. Managing difficult clients is all about understanding relationships, and people’s emotions and behaviours. More often than not, an angry outburst is not a personal attack on your ability as property manager but stems from the tenant or landlord’s own fear, …
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EPM: First Person
How to consult, prescribe and close as Dr Property Manager: Debbie Palmer
If I were to telephone or visit your agency today and enquire about your services, what would you say? How would you respond to questions like, ‘What do you do for your management fee?’, ‘Why should I choose you?’ or ‘What do you do differently?’ To successfully win new business it is important that you can answer these questions to set yourself apart from your competitors. …
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EPM: BD & Growth
Documents and Details: Debbie Palmer
Selling a rent roll can happen for a number of reasons, and can be due to unforeseen circumstances that take people by surprise. When this happens, tidying things up – if they have not been looked after – is often not a quick process. Not only that, for a potential buyer who is in a position to choose, viewing your rent roll vs one that has everything in order can be the difference between viewing a derelict property vs one that has been well-maintained and cared for. …
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EPM
Get Smarter – Be Different – Take Action!
It’s time to focus on moving forward. Debbie Palmer has some tips for making 2015 your best year yet. HAVE YOU taken a moment to review how you’ve performed over the last 12 months? Did you achieve your goals? And if not, how can you do things a little differently this year? Did you experience any setbacks? If the answer is ‘yes, …
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EPM
Life-Saving Safety Tips
Does your office have a procedure for security? If not, utilise your next meeting to discuss some basic security issues. As Asset Managers we are very important business people. We deal with landlords and tenants at different stages and times in their lives. Once you have been in property management for a short while, I am sure you can relate to the many stories where a tenant or landlord is upset, …
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EPM
Keep your keys safe!
Lock-outs or break-ins: Debbie Palmer, Managing Director of PPM Group, has some useful suggestions for safeguarding and managing a large number of property keys. The management of keys is often the last on the list when it comes to overhauling or auditing the property management department. Take a moment now to have a quick look at your key board. Can you see lots of hooks with missing keys, …
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EPM
Tenants with Pets: the Pros and Cons
Property Management Expert Debbie Palmer recounts her experiences, as well as the pros and cons of leasing to tenants with pets. When I first started my career in property management, almost 20 years ago, I was very naive about the pros and cons of accepting pets as co-habitants to the property. It wasn’t until I had a couple of years’ experience with pets in properties that I started to form an opinion on the issue. …
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EPM
21 Tips to Thrive
Would you like to improve your PM business this year? We asked Debbie Palmer, Property Management advocate and Managing Director of the PPM Group, to provide us with her top tips for building a thriving property management department. Hire a BDM. I am quite surprised that the role of a BDM has been a buzz word for almost 10 years, yet the industry as a whole has not embraced the concept. …
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