Natalie Hastings

Natalie Hastings

Natalie Hastings is the Managing Director of Hastings + Co. For more information, visit hastingsandco.com.au.
  • EPM
    Photo of Should you buy or build your rent roll?

    Should you buy or build your rent roll?

    To buy or to build? That’s one of the age-old questions on many a principal’s mind when it comes to property management. Should they build their property management division from scratch, or will purchasing a rent roll offer the potential of sales and income stability that’s worth the investment? If you’re considering acquiring a portfolio,…

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  • EPM
    Photo of Is there a  quick fix?

    Is there a quick fix?

    It’s a delightful concept, the idea of the ‘quick fix’. Yet when it comes to property management life is rarely a romantic comedy. We work with people, with real estate, and unfortunately there’s no magic spell to make your property managers thrive or your business fizz with productivity and good vibes. However, there are a…

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  • EPM
    Photo of Spark Joy: Natalie Hastings

    Spark Joy: Natalie Hastings

    Summer holidays – so far as they exist for property managers – are good for two things: enjoying long days on the beach, and air-conditioned nights bingeing Netflix. If you’re anything like me, you’ll have indulged in an episode (real talk: every episode) of legendary minimalist Marie Kondo’s ‘Tidying Up’ on Netflix. In it, the…

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  • EPM: BD & Growth
    Photo of Is it the right time for you to change roles?

    Is it the right time for you to change roles?

    You can’t say when it began exactly. You were happy in your role,  and the culture of your organisation felt a perfect fit. But somewhere along the way a nagging sense of discontent has crept into your daily experience at work. Sunday nights feel depressing, and you might be feeling bored – or worse – angry. If…

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  • EPM
    Photo of Why networking can be the key to success in real estate

    Why networking can be the key to success in real estate

    Do you know an estate agent who’s a curmudgeon? They might be old or young – but they’re grumpy and the opposite of a team player. They think events are a waste of time. They tend to be dismissive of coaching and training, thinking that they know it all. For them, networking with other estate…

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  • EPM: Productivity
    Photo of How healthy is your PM department?

    How healthy is your PM department?

    Cough, cough. Splutter and sneeze. It’s not only your property managers who need to up their dose of Vitamin C and ensure they get their flu jab this season. Unbeknownst to you, your property management department may be in less than tip-top shape. A sickly rent roll may be underperforming for many reasons, potentially losing…

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  • EPM: Leadership
    Photo of What property managers can learn from great entrepreneurs

    What property managers can learn from great entrepreneurs

    Inspirational quotes from famous entrepreneurs and the thought-leaders we admire might add flavour to our daily Instagram trawl, but placing great people on a pedestal can be counter-productive. Instead of adopting their wisdom we hold it apart from ourselves. Whether we use their smarts to improve the daily operations of our real estate businesses or…

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  • EPM: BD & Growth
    Photo of Property Management in the Year 2058

    Property Management in the Year 2058

    Cast your mind back forty years to the real estate industry of 1978 in Australia. Being a relatively youthful industry, you might not remember the ‘bad old days’. They were light years from the profession we know and enjoy today. Whilst some things remain the same about success in real estate – prospecting must be…

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  • EPM: BD & Growth
    Photo of Natalie Hastings: Should They Stay, Or Should They Go?

    Natalie Hastings: Should They Stay, Or Should They Go?

    Property management is a people business, best suited to those natural problem-solvers with a positive disposition and a flair for collaboration. But what happens when you do your very best time and again, yet find your days disturbed by an aggressive landlord who is impossible to please? Many principals are loathe to ‘sack’ a landlord –…

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  • EPM: BD & Growth
    Photo of Natalie Hastings: How to Set Your Property Management Team’s KPIs

    Natalie Hastings: How to Set Your Property Management Team’s KPIs

    From financial goals to client satisfaction, here is your cheat sheet for setting team KPIs. When it comes to setting goals and KPIs, the sales side of real estate practice is familiar with the process – successful at it, even. To be fair, goal-setting in sales departments is a streamlined deal in comparison to the…

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  • EPM
    Photo of Beyond The Discount

    Beyond The Discount

    WHEN IT COMES TO INCREASING income into property management departments, the industry can be its own worst enemy. Often sales-focused principals apply a volume mentality to their rent roll asset, chasing relentless growth because they believe bigger rent rolls are the only way of increasing their overall bottom line. But a focus on value-adding could…

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  • EPM: Productivity
    Photo of Are the riches in the niches?

    Are the riches in the niches?

    Our industry’s past was all about the big-brand dominance of real estate generalists – those one-stop-shops that offered everything from commercial property management to private sales, owners corporation management to holiday letting. The future of real estate is about developing a reputation for excellence in a specific niche. Your property management department may already have…

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  • EPM: HR and Recruitment
    Photo of Losing It: Perspective and the Property Manager

    Losing It: Perspective and the Property Manager

    Times of stress and demand, such as the start of each new year and the close of each financial year, can take their toll, both psychologically and physically, on even the most experienced of property managers. Choosing to power on without time for recuperation can quickly lead to serious illness and depression – all of…

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  • EPM
    Photo of Heeding the Warning Signs of Fraud

    Heeding the Warning Signs of Fraud

    Doubts around misappropriation of trust funds is one of the things that causes some people to distrust the real estate industry. It’s also a major concern that keeps principals up late at night because it could happen to anyone. Natalie Hastings highlights five signs to watch out for. Principals tend to be particularly alert to…

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  • EPM
    Photo of Boxing Day Accounting: What Can You Claim?

    Boxing Day Accounting: What Can You Claim?

    THOUGH THE FESTIVE SEASON and its excesses feel far behind us, it’s only now that many agencies are accounting for their holiday expenses. Client Christmas party? Tick. Landlord gifts? You know it. Company Christmas party? That’s there too. How much can you claim? Natalie Hastings has the answers. Rather than nursing a sore head over…

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  • EPM
    Photo of Movin’ On Up: Natalie Hastings

    Movin’ On Up: Natalie Hastings

    As real estate professionals, we spend our days helping people move on from properties that no longer fit: too big, too small, too old, too far from the places they need to be – you name it. But what about our own needs when it comes to professional premises? Natalie Hastings shares some of her…

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  • EPM
    Photo of Cloud Nine: Keeping Your Agency Safely Online

    Cloud Nine: Keeping Your Agency Safely Online

    From database and administration apps to major accounting and file-sharing platforms, Natalie Hastings looks at the cloud technology that is moving the industry forward. Remember the advent of the internet and mobile phones, and the technophobe principals who thought the internet and real estate portals were just a fad? The ones who believed newspaper adverts…

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  • EPM
    Photo of How To Win Friends And Influence People: The Real Estate Edition

    How To Win Friends And Influence People: The Real Estate Edition

    Dale Carnegie’s Seminal Work How to Win Friends and Influence People sits on the bedside table of many an agent. Named one of Time’s 100 most influential books, it has sold over 30 million copies and has lessons for all of us in the industry. How to Win Friends and Influence People has undoubtedly helped plenty…

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  • EPM
    Photo of How To Lose Your Licence In 5 Easy Ways

    How To Lose Your Licence In 5 Easy Ways

    Think it could never happen to you? Poor administration, lack of diligence and a few loose ends mean that losing your licence is only too possible, as Natalie Hastings explains. Have you ever seen How to Lose a Guy in 10 Days? It’s a laugh-out-loud rom-com starring Matthew McConaughey and Kate Hudson which depicts an…

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  • EPM
    Photo of Bringing Them With You: Implementing New Technology As A Team

    Bringing Them With You: Implementing New Technology As A Team

    Keeping your team up to speed can be difficult when it comes to implementing change. Natalie Hastings demonstrates how to lead from the front to achieve a smooth transition. The real estate industry has been changing at a rapid pace, with technology giving smaller teams the ability to handle greater workloads while offering their clients…

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  • EPM
    Photo of Making Your Small Business Appear Bigger

    Making Your Small Business Appear Bigger

    You’re scrolling through Instagram or driving along a local street when you see a shiny new real estate office appear. As a brand, they’ve been in the market for five minutes yet they’re dominating the local market. How is it so? Natalie Hastings investigates. WHO IS THIS force come to take over your home patch?…

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  • EPM
    Photo of How Much Staff Training is Enough?

    How Much Staff Training is Enough?

    ‘There’s a phone, there’s a desk. You do the rest!’ If you’re a veteran of the real estate industry, you may remember hearing these words ring in your ears as a new agent. So today, is training your team just a waste of resources or a business necessity? The answer is thankfully those bad old…

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  • EPM
    Photo of Enough’s Enough: When To Let Landlords Go

    Enough’s Enough: When To Let Landlords Go

    A difficult landlord can be a strain on resources both physically and psychologically, but making a decision to fire them isn’t always easy. Natalie Hastings helps you decide if a client is worth keeping. IF YOU’RE A property management professional you’ve been there. An insufferable, unreliable, disrespectful or unkind landlord has made your life, or…

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  • EPM
    Photo of Above and Beyond: The New Customer Service Normal

    Above and Beyond: The New Customer Service Normal

    In the past a basic level of customer care was considered adequate for both landlords and tenants. Now, thanks partly to social media, a little more effort pays dividends. Natalie Hastings explains why. Long overdue and very welcome, the real estate industry is starting to finesse its reputation with a combination of compliance and an…

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  • EPM
    Photo of Make Each Day Count: Measuring Property Manager Performance

    Make Each Day Count: Measuring Property Manager Performance

    Improving a property management department so often comes down to measurables: setting your property managers KPIs and following up on their progress. Natalie Hastings from hastings + co offers a technology-fuelled roadmap to measurable success. AS ANY REAL estate veteran worth their salt is well aware, successful property management and sales departments are the result…

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  • EPM
    Photo of Right From the Start

    Right From the Start

    Natalie Hastings looks at ways to improve your team’s performance in 2015 through better recruitment and training. A FRESH NEW year lies before you, offering the chance to make 2015 your best real estate adventure yet. Before the year begins in earnest, take time to think about your business and the people who power it.…

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  • EPM
    Photo of Relax, it’s Christmas!

    Relax, it’s Christmas!

    A bit of R&R during the festive season may well sound like the impossible dream if you are in property management. But with a bit of pre-organisation it is totally ‘doable’, says Natalie Hastings. ARE YOU looking forward to a relaxing and uninterrupted Christmas break? ‘What Christmas break?’ I can hear the property managers of…

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  • EPM
    Photo of Process Equals Protection

    Process Equals Protection

    This year, a substantial amount of agency trust account fraud cases have come to light. And it’s not only the industry that’s taking note of these unfortunate criminal misdemeanours; the media are reporting widely on them, heightening the public’s distrust of the wider real estate community. PROTECTING YOUR agency from trust account fraud should be…

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  • EPM
    Photo of Are you collecting what you deserve?

    Are you collecting what you deserve?

    With so much going on each day in a hectic property management department, it can be easy for fees in addition to your basic management charges to go astray. Natalie Hastings, Director of Hastings+Co offers some handy pointers on making sure you’re earning all you deserve from the rent roll you care for so diligently.…

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  • EPM
    Photo of End of Financial Year: Stress Free

    End of Financial Year: Stress Free

    We all know how important planning is to our businesses, but sometimes when we are pre-occupied listing, leasing and selling we can pay less attention to keeping up with the paperwork. So along comes the looming end of financial year (EOFY) deadline and your trust accountant goes into a frenzy at the prospect of getting…

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  • EPM
    Photo of As Easy as ABC

    As Easy as ABC

    It’s easy to make your agency even more successful by returning to the basics of good business. To shine in customer service, go back to the classroom and rethink your ABCs. A is for Attitude; B is for Business Knowledge; C is for Customer Satisfaction We all know the essential ingredients of what makes great…

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  • EPM
    Photo of To Outsource Or Not To Outsource?

    To Outsource Or Not To Outsource?

    Think that “outsourcing” to a virtual assistant is a domain that only belongs to the sales guys? Think again! Outsourcing property management tasks to specialist practitioners is growing in popularity. Natalie Hastings of Hastings & Co discusses some of the things that you should look for. Business owners in all industry sectors are constantly looking…

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