Lauren Kirk

Lauren Kirk is the General Manager of Real+, developing bespoke training programs for individuals and offices to boost performance and growth. For more information visit realplus.com.au.
  • Q. I know that growth needs to be a focus for 2019, but I don’t know where to start to make sure the team are on board with this goal. When considering growth my first question is always, ‘Why do you want to grow the portfolio?’ Be clear on this as it’s important to get the team on board. You will…

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  • Q. My team are always wanting to implement new technology. How do I know what we really need? It’s easy to get distracted by that bright shiny object that promises to ‘make life easier’. Your teams are constantly inundated with an abundance of new technology promising to save time, improve communication, create better reporting… the list goes on! Whilst I…

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  • Q. I’m a selling principal who doesn’t have the time to spend every minute in my property management department. How can I better support my team?  As leader, your time will always need to be distributed across many areas and you need to wear many hats. When you have an income-generating role as well this can easily take precedence. Supporting your team…

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  • Q. My team are all at different stages of their careers. How do I keep them motivated and incentivised? As you look at your team, I have no doubt that it is made up of a range of personalities, ages, experience levels, skill sets and generations. As a leader of a multi-generational team, it’s important to recognise that everyone in your business…

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  • When looking at new business, there is the question of quality or quantity – which do you choose? Quality, always. We don’t take on poor-quality people or property because that just slows us down; good people and good property are easier to manage, and it’s better for our people, our business and our customers to have less stress. The most…

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  • Q. Our team meetings have become boring and unproductive. What can we do differently? So often we can walk away from a meeting feeling like we haven’t achieved anything at all. When the same people meet, week in, week out, to discuss the same matters with the same structure, the meeting can easily become boring, uninspiring and unproductive. Then add to…

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  • When it comes to service, consciously or unconsciously your customers expect you to provide an excellent experience at every point of the transaction. Lauren Kirk looks at what you can do to meet their expectations while staying in control of the process. Think about the way you communicate: emails, texts, Facebook messages, WhatsApp, phone calls, Instagram, Snapchat; the list goes…

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  • Q. What can I do to improve the service my team delivers to our clients? We know that our business is dependent on our clients and their experience. What they do or don’t say (both on- and offl ine) has an effect, not just on the property management team, but the business as a whole. Of course, this means your…

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