Lauren Kirk

Lauren Kirk

Lauren holds over 14 years in the real estate industry and has accumulated a vast amount of experience all aspects of real estate, including sales, property management, business development and leadership as well as working with a corporate network to grow and develop their businesses.
  • EPM: Ask The Expert

    Top 5 areas to monitor in property management

    In all areas of business, what gets measured gets done, and of course Property Management is no exception. But with so many areas, it can be difficult to know what to measure. Whether you love or hate numbers, knowing the position of your business and the metrics for success is imperative. Of course, these numbers… …

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  • EPM: Ask The Expert

    Ask the coach – Supporting new leaders

    Q: I’m a Principal used to managing the PM team, and I’ve just employed a new team leader. How do I step back and allow them to be successful? A: Stepping back and handing the reins over to someone new is a challenge, especially if that person is new to the leadership space. If they are an existing team member, there is also the challenge of moving from a property manager to a department manager. …

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  • EPM

    Ask the coach: How to manage landlord and tenant expectations more effectively

    Q. I’m receiving an increase in complaints about communication. How can I help my team manage landlord and tenant expectations more effectively? Communication and expectations: Two words that, in the property management world, affect everything we do. Unfortunately, there is not a checklist to follow to simplify and streamline this part of a property manager’s role. First, set communication standards for your team. …

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  • EPM: Ask The Expert

    Ask the Coach: How to make your team goal-focused for 2019?

    Q. I know that growth needs to be a focus for 2019, but I don’t know where to start to make sure the team are on board with this goal. When considering growth my first question is always, ‘Why do you want to grow the portfolio?’ Be clear on this as it’s important to get the team on board. You will then need to look at the numbers required over the 12 months. …

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  • EPM: Ask The Expert

    Ask the coach: How to know if you’re ready to implement new technology

    Q. My team are always wanting to implement new technology. How do I know what we really need? It’s easy to get distracted by that bright shiny object that promises to ‘make life easier’. Your teams are constantly inundated with an abundance of new technology promising to save time, improve communication, create better reporting… the list goes on! Whilst I am certainly one for implementing technology and cutting corners to save time (without increasing risk!) it’s important that what is used is effective. …

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  • EPM: Ask The Expert

    Ask the coach: How to provide better support your team as a selling principal

    Q. I’m a selling principal who doesn’t have the time to spend every minute in my property management department. How can I better support my team?  As leader, your time will always need to be distributed across many areas and you need to wear many hats. When you have an income-generating role as well this can easily take precedence. Supporting your team doesn’t mean you have to be physically present every day, …

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  • EPM: Ask The Expert

    Ask the Coach: How to keep your team motivated and incentivised

    Q. My team are all at different stages of their careers. How do I keep them motivated and incentivised? As you look at your team, I have no doubt that it is made up of a range of personalities, ages, experience levels, skill sets and generations. As a leader of a multi-generational team, it’s important to recognise that everyone in your business will be driven differently. …

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  • EPM: Profile

    Natalie Wendell: Quality over Quantity

    When looking at new business, there is the question of quality or quantity – which do you choose? Quality, always. We don’t take on poor-quality people or property because that just slows us down; good people and good property are easier to manage, and it’s better for our people, our business and our customers to have less stress. The most we take on in a month would be 15. …

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  • EPM: Ask The Expert

    Ask the Coach: How to be effective and productive in your next team meetings

    Q. Our team meetings have become boring and unproductive. What can we do differently? So often we can walk away from a meeting feeling like we haven’t achieved anything at all. When the same people meet, week in, week out, to discuss the same matters with the same structure, the meeting can easily become boring, uninspiring and unproductive. Then add to the mix the same voices rising over the others and the same people who say nothing at all. …

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  • EPM: Customer Service

    Lauren Kirk: Is Your Customer in Control?

    When it comes to service, consciously or unconsciously your customers expect you to provide an excellent experience at every point of the transaction. Lauren Kirk looks at what you can do to meet their expectations while staying in control of the process. Think about the way you communicate: emails, texts, Facebook messages, WhatsApp, phone calls, Instagram, Snapchat; the list goes on and on and can become a little overwhelming at times. …

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  • EPM: Ask The Expert

    Ask the Coach: How to Improve Your Customer Service

    Q. What can I do to improve the service my team delivers to our clients? We know that our business is dependent on our clients and their experience. What they do or don’t say (both on- and offl ine) has an effect, not just on the property management team, but the business as a whole. Of course, this means your team’s attitude, …

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