EPMEPM: Ask The Expert

Ask the Coach: How to keep your team motivated and incentivised

Our expert property management coach, Lauren Kirk, tackles how to motivate a multi-generational team.

Q. My team are all at different stages of their careers. How do I keep them motivated and incentivised?

As you look at your team, I have no doubt that it is made up of a range of personalities, ages, experience levels, skill sets and generations. As a leader of a multi-generational team, it’s important to recognise that everyone in your business will be driven differently. Motivation and what success looks likes changes from person to person. This will probably differ greatly from your ideas as well!

So you need to move away from the cookie-cutter approach of incentives and rewards to ensure optimal performance from each member of your team. To keep motivation levels high, you need to offer something that connects to the individual.

Find what really drives each individual, what they thrive on and what they want their career to look like. What
will really incentivise them to achieve these goals? It’s not always money. Perhaps it’s an investment in training and education, flexibility or additional holidays? Maybe you need to create an environment that fosters mentoring among the team, to take advantage of the different skill sets and experience.

Of course each year, as you get older, your team quite possibly gets ‘younger’, which means you will need to continue to think of new ways that you can help motivate and incentivise them to reach their success.

To have your question answered email [email protected]

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Lauren Kirk

Lauren Kirk is the General Manager of Real+, developing bespoke training programs for individuals and offices to boost performance and growth. For more information visit realplus.com.au.
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