EPM
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As I step into my 16th year of property management, I am blown away by the development we have seen in the system and support space. We are in an era where PM efficiencies are a hot topic and communication isn’t just important, it is expected of every team member across the rent roll. However, …
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Q. I’m receiving an increase in complaints about communication. How can I help my team manage landlord and tenant expectations more effectively? Communication and expectations: Two words that, in the property management world, affect everything we do. Unfortunately, there is not a checklist to follow to simplify and streamline this part of a property manager’s role. …
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It’s a situation no agent wants to think about, but the death of a tenant is something many do face. Sharon Fox-Slater says the right response could save you and your landlords from confusion, stress and even legal problems. In an ideal world, no agent would ever be confronted with the death of a tenant …
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For most people the trouble with delegating begins with relinquishing control. It requires you to transfer some of your workload to someone else, trusting they will do it well and on time, all the while knowing accountability remains with the delegator – that’s you. Most of the world’s esteemed leaders are experts at delegating. Entrepreneur …
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It’s a delightful concept, the idea of the ‘quick fix’. Yet when it comes to property management life is rarely a romantic comedy. We work with people, with real estate, and unfortunately there’s no magic spell to make your property managers thrive or your business fizz with productivity and good vibes. However, there are a …
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From the moment we are born we strive to communicate. Babies cry to let their parents know they are hungry, tired or need a cuddle, while parents wait patiently for their first word. More often than not, patience quickly turns to impatience as they decide the most incoherent babble is actually a word, albeit one …
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The process of becoming the leader you were meant to be starts with inspiring your co-workers. Every morning you should bounce into the office ready to take on whatever comes your way. To inspire your team, you need to demonstrate a passion for your career. You should greet each member of the team and encourage …
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The 2018 Voice of Australian Property Management Report revealed the best property management businesses are well led, have great career structures in place and encourage their teams to be more than just property administrators. Yet only one in four property managers feel this way about their business; 28 per cent of property managers talk the …
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What was your first job, and what did it teach you? McDonald’s Bondi Junction where I learnt that customers always come first as without customers we don’t have a business. While we need to set boundaries with our clients, they need to be treated as if they are our only client, whether that be a …
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When it comes to leaders I’ve seen the good, the bad and the downright ugly. In every instance, the leader’s style heavily impacts the culture of the team and its success. Harvard Business Review refers to six types of leaders: The coercive leader This ‘do what I tell you’ style of leadership may have worked …
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A smoke alarm provides the best opportunity to detect fire, protect investments and save lives. Regular smoke alarm maintenance is required to make sure all alarms are functioning optimally. SMOKE ALARM TYPES There are many types of smoke alarms, and the basic terminology you need to know is photoelectric or ionisation, hard-wired, radio frequency or …
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Luton grew up on a cattle and sheep farm near Adaminaby in New South Wales, where he learned the true meaning of hard work. Working on the farm before and after school every day, plus all weekend, taught him solid values around work and money. “My parents were the average Snowy Mountains sheep farmers,” says …
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With one in three Australians now renting, creating a great experience for tenants is more important than ever. Renting is often the start of someone’s property journey, so it’s a great opportunity to build and nurture a relationship for the future, where they will buy, sell and buy again. Finding the best tenant isn’t always …
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I’ve got some news. It may the industry’s worst kept secret, but I can finally, officially, say I’m heading back to the coalface. The decision to come back into the property management industry isn’t one I’ve taken lightly, or quickly, but something I’ve been contemplating over the past 12 to 18 months. There’s a host …
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