EPM

Elite Agent is a respected news, education and information source for real estate professionals throughout the world – because we work with the best in the business. We cover all aspects of real estate careers including property management (EPM), leadership, rent roll growth, sales techniques, listing, negotiation, technology, social media, digital marketing and more. More about Elite Agent.

  • Photo of Renovating and insurance cover

    Renovating and insurance cover

    With COVID-19 resulting in higher rental vacancies in some states and the announcement of the HomeBuilder program, landlords may be thinking about renovating their investment property. But before they get started there are insurance matters to think about, cautions EBM RentCover Managing Director Sharon Fox-Slater. Aussies love property and they… …

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  • Photo of Off the leash and on the lease – the pros and cons of pets in rentals

    Off the leash and on the lease – the pros and cons of pets in rentals

    We have always been a nation that loves its furry friends. There are more than 29 million pets in Australia and we have one of the highest pet ownership rates in the world with around 61 per cent of households having a fur baby, according to the RSPCA. Social distancing,… …

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  • Photo of Turn today’s problems into tomorrow’s road map

    Turn today’s problems into tomorrow’s road map

    Knowing your business’ strong points and weaknesses can determine your long term success. I speak with a large number of business owners and heads of property management on a regular basis, and we often end up talking about data and its importance. Now, before your eyes glaze over and you… …

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  • Photo of Consistent communication

    Consistent communication

    Customer service across property management has come a long way in terms of available technology, but people still want service from humans. Here are a few of my recommendations to help boost or reboot your service approach in 2020. Social media. If you build the profile they will connect – and at the times when… …

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  • Photo of Creativity, innovation and relationship building: where is property management heading?

    Creativity, innovation and relationship building: where is property management heading?

    There’s no doubt that property managers have had to adapt in response to the rapidly-evolving COVID-19 situation. As far as Hannah Gill is concerned though, the pandemic has provided opportunity to accelerate some much-needed change and innovation in an industry that is “ripe for disruption". So, what does the property… …

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  • Photo of Daily grind or creative mind?

    Daily grind or creative mind?

    Technology may be getting more sophisticated every day, and slowly cannibalising manual tasks and administration, but data shows it’s not a future of robot overlords we face, so much as technology-assisted work. That’s good news. Tech that cuts out admin and gives us powerful insights into our customers frees us… …

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  • Photo of Talisha Buttsworth: Clean workspace, clear mind

    Talisha Buttsworth: Clean workspace, clear mind

    Years in the industry? Going on eight years. I started on reception straight out of high school at 17, and I am now a Property Manager at Island Sands Asset Management. What's a special place in your local area? We have so many. Our local beach in Tannum Sands, walking… …

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  • Photo of How to show true value as a property manager

    How to show true value as a property manager

    Property managers need to do more than just return phone calls on time to show true value and secure more managements, a leading industry expert says. Speaking as part of a Transform 2020 lesson, Coronis Now Director Jodie Stainton says property managers must actively think about ways to offer more… …

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  • Photo of Property and Pandemics: What to expect next?

    Property and Pandemics: What to expect next?

    Key points covered in this webinar: Leading the way – Property always leads a recovery. Historical evidence of past crises – the GFC and the recession – showed house prices grew in value, often significantly. No two crises are the same, but one thing that is always the same: the… …

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  • Photo of Four marketing trends that matter in 2020

    Four marketing trends that matter in 2020

    This year will not be the year of artificial intelligence, but you’re sure going to hear a lot about it. While AI, augmented reality and things like blockchain work on closing the gap between market promise and market reality, plenty of other important trends are set to hit the Australian… …

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  • Photo of 9 things I’d do as a Property Manager during COVID-19

    9 things I’d do as a Property Manager during COVID-19

    COVID-19: There is no point of reference for Businesses, Property Managers, Owners and Tenants to refer to, because we’ve never been through this before. This is not “Business As Usual”, and it could be quite a while before a normal operating rhythm returns. To negotiate this period, here’s 9 things… …

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  • Photo of Progress made on code of conduct for commercial tenancies

    Progress made on code of conduct for commercial tenancies

    The Property Council of Australia has noted today's direction from the National Cabinet for the development of an industry code of conduct for commercial tenancy. "We have been engaging closely with the Commonwealth, state and territory governments on these issues, and will continue to do so to provide the certainty that landlords, tenants and governments… …

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  • Photo of Maintaining a leadership mindset in the midst of COVID-19

    Maintaining a leadership mindset in the midst of COVID-19

    Going old-school – No one knows how long the pandemic and social distancing is going to last, so you should be making significant changes to your business processes. It’s a lot like real estate in the old days where we didn’t have open homes or auctions, only private viewings –… …

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  • Photo of Navigating the coronavirus crisis for real estate agents

    Navigating the coronavirus crisis for real estate agents

    Sam McLean sat down with REIWA President Damian Collins, REINSW’s Leanne Pilkington and REIV’s Leah Calnan to get an overview of what is happening in the industry since the pandemic hit and what needs to happen for real estate professionals, tenants and landlords to get through the crisis. …

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  • Photo of Property Manager tips – working from home

    Property Manager tips – working from home

    Property Manager tips – working from home transcript Hi, I'm Michelle Rigg. I'm the general manager at Rentwest Solutions. We're a property management company in Perth WA. I want to talk with property managers about just getting ready and preparing properly for working from home, as most of you are… …

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  • Photo of Property management in the era of COVID-19 with guest Hannah Gill

    Property management in the era of COVID-19 with guest Hannah Gill

    Key points covered in this webinar: Rent reduction – There are no requirements currently, which may change if and when Government make announcements – but for now it’s really up to the tenant and landlord – through their property management – to come up with their own agreements.  There is… …

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  • Photo of Three tech ways to wow your clients – now!

    Three tech ways to wow your clients – now!

    Technology is moving us forward as an industry. These are pretty exciting times, but it can also be easy to lose the personal touch when you add so much automation. So, how can you use technology to connect with your clients better? Here are three ways you can harness technology… …

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  • Photo of Serendipity and Success

    Serendipity and Success

    Jamie Billerwell’s philosophy on life is a simple one. The effervescent Code Property Group Business Development Manager believes in serendipity. “I’m a big believer that things happen for a reason and that you are right where you are meant to be at any given point in time,” Jamie muses. That… …

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  • Photo of How to achieve the best outcome of your lead source through dialogue

    How to achieve the best outcome of your lead source through dialogue

    Q: My BDM seems to be avoiding prospecting. Initially locating leads and having access to data was the challenge (excuse) when not hitting prospecting targets, but now it seems she is struggling with dialogue. What do you recommend? A: When it comes to dialogue, keeping it simple makes it effective… …

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  • Photo of Reboot for results

    Reboot for results

    With the new year fast approaching, now is the perfect time to reboot your property management business. Here’s how you can reconnect, review, redevelop, redefine and readjust your business’s vision, targets and goals so that you can achieve even better results in 2020. RECONNECT WITH YOUR ‘WHY’ Reconnecting with your ‘why’ allows you to reignite… …

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  • Photo of Nothing routine about this inspection

    Nothing routine about this inspection

    Property managers are often faced with the unenviable task of educating investors and owners on how a property will deteriorate with age and wear and tear. A property manager on a recent online forum summed it up perfectly with an analogy of getting a car serviced. Everyone gets their car serviced and invests money into… …

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  • Photo of How to effectively switch software platforms without losing data

    How to effectively switch software platforms without losing data

    Q: We are about to integrate to a new trust platform. How do we make it as seamless as possible? A: Every week it seems that we are having discussions with property management teams who are trying to make key decisions around which software program they would like to move… …

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  • Photo of Predictable growth

    Predictable growth

    Just when you thought you had all of the pieces of the puzzle together, another tech program is released, legislation changes and you are in a spin. Clients’ expectations continue to rise, and it can be hard to find time to grow your rent roll. This year I have spent time ensuring the predicable has… …

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  • Photo of Standing out from the crowd

    Standing out from the crowd

    Being a property manager, leader or a business owner might seem overwhelming at times. There is so much competing information, content and choices to be made. It can be hard to know where to start and what to prioritise to get the best outcomes, stay relevant and keep our clients… …

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  • Photo of A step-by-step guide to natural disaster claims

    A step-by-step guide to natural disaster claims

    It is hard to imagine the tragedy hundreds of Australians are facing as they slowly return to homes, businesses and communities ravaged by Mother Nature. For many, there will be nothing left but the heartbreaking task of cleaning up and starting over or moving on altogether. In these difficult circumstances, landlords and tenants will often… …

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  • Photo of How to attract new landlords in 2020

    How to attract new landlords in 2020

    The end of the year gives most of us a chance to wind down and really kick into holiday mode, but the same can’t be said for many Australian renters and landlords. January is consistently the busiest time on realestate.com.au for renters. In fact, in January 2019 we had over… …

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  • Photo of NYE parties in rentals: What are the risks for PMs?

    NYE parties in rentals: What are the risks for PMs?

    New Year’s Eve is traditionally when people reflect on the year past and what the next 12 months may hold. It’s also a time when people let their hair down and revel! Hosting NYE parties, and entertaining in general, can expose investment properties to a few risks. And while most… …

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  • Photo of Five big issues that affected the real estate industry in 2019

    Five big issues that affected the real estate industry in 2019

    The real estate industry is never stagnant. It is impacted by regulation changes, the rise and fall of the economy, buying motivations and the generosity of banks. Heck! Mother Nature can even wreak havoc and play a part in the way we buy, rent and manage property. This year has… …

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  • Photo of How to make Mission 2020 into Mission Possible

    How to make Mission 2020 into Mission Possible

    When people have asked me in recent months how I am, one of my go-to responses has been ‘excitedly exhausted’. While 2019 won’t go down in the books as the best year in my life, I am learning to find the gifts within it. That’s what you’re meant to say when things have been tough… …

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  • Photo of Two things that grew rent rolls this year (and one that didn’t!)

    Two things that grew rent rolls this year (and one that didn’t!)

    The end of the year is the perfect time to examine what worked and what didn’t when it comes to growing rent rolls. I worked closely with owners in the start-up stage of growing their rent rolls (pre-200 properties), and it was clear two things made a significant difference in… …

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  • Photo of Protecting properties this festive season

    Protecting properties this festive season

    For many people, the image of the festive season is one of joy. But sadly, once the last of the Pavlova has been eaten, many landlords and agents will face the harsh reality of what the season can bring for investment properties.  Now, I don’t want to be a party-pooper,… …

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  • Photo of How to know when to go

    How to know when to go

    It’s a question most employees and many employers will consider at some stage in their careers. Change, as they say, is inevitable. Perhaps you have lost the passion for your job. Maybe you’re in a rut or find yourself heading in a different direction to the business. Then again, you… …

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  • Photo of 6 tips for property managers to thrive in the customer experience economy

    6 tips for property managers to thrive in the customer experience economy

    The CX economy is already here. Let’s begin by stating the obvious: the property management industry is in flux right now. Owners have more options than ever and expect more value from property management services as a result. Agencies can no longer compete realistically on price, with margins already wafer-thin… …

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  • Photo of Win the cost war

    Win the cost war

    When it comes to your property management business, there are good costs and bad costs. Good costs provide a return on investment (ROI), while bad costs negatively impact your profitability. Here are some of the most common costs and why they are good or bad expenses. GOOD COSTS TRAINING Training… …

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  • Photo of The do’s and don’ts of landlord insurance

    The do’s and don’ts of landlord insurance

    When you are in a highly-regulated industry such as real estate, things can change quickly and get complicated. Throw in the complexities of insurance, and we wouldn’t blame you if you started pulling your hair out. START AT THE BEGINNINGTo keep your locks intact, it is a good idea to… …

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