EPM

  • Rental property owners are being urged to make sure their claims are correct, as the Australian Taxation Office (ATO) announces it will double the number of audits scrutinising rental deductions. In the 2017–18 financial year, more than 2.2 million Australians claimed over $47 billion in deductions. Assistant Commissioner Gavin Siebert said this year the ATO have made rental deductions a…

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  • Increasing costs of living and high prices for rentals in desirable areas mean the idea of sub-letting is appealing for many tenants. And while many think this is just a matter between landlord and tenant, it’s important to consider the landlord’s insurer – as generally sub-letting is not covered. Sub-letting is where a tenant privately organises for someone to pay…

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  • It was 2008 when Jack Fontana experienced a critical epiphany in his career and personal life. He’d been in real estate since 1999, first in property management and then sales, but without listings on the books and with a baby on the way things were looking dire. “I was at a point where I had a daughter due in about…

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  • It has been a year since my appointment as CEO of Console, a year of change and significant improvements. I love working with companies that embrace change and are open to new ideas. Due to the commitment and attitude of our team, we’ve made some huge strides towards our goals. I believe our customers, current and future, are starting to…

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  • What advice would you give to property investors, landlords and property managers impacted by a natural disaster? Natural disasters like bushfires, floods, storms and cyclones can not only cause widespread devastation, but also confusion. When a rental is caught up in a disaster, there can be a lot of uncertainty about how owners, tenants and agents should respond. This is…

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  • Cassandra Charlesworth spoke to principals in Townsville and the Whitsundays to find out what that experience is like, and to understand the most effective strategies they implemented when dealing with these defining moments. Townsville Flooding: Ben Kingsberry, Harcourts As the rain continued to fall in Townsville on 31 January, Harcourts Kingsberry Principal Ben Kingsberry knew this would be a weather…

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  • Q. My team seems to get busy with ‘PM life’ and forget the importance of urgency during the letting process. I think sometimes enquiries are missed. How can we improve in this area? The first thing I would suggest is that you ensure you have a clear set of minimum standards when it comes to the leasing process; namely, that…

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  • Overlooking the azure blue of the Coral Sea and encompassing residential, rural and island communities, the Whitsundays is one of those laid-back lifestyle destinations where time tends to march at its own pace. Here the property market ebbs and flows in step with tourism highs and lows, construction ups and downs, and the on-again, off-again influx of investors brought in…

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  • Real estate may seem a world away from amateur theatre, but not for Maria Page, Director of Property Management at Barry Plant Mitchell Sunbury. Here she explains to Elite PM how the confidence she gained during her time on stage stands her in good stead as a property manager. After 15 years as a property manager, Maria has certainly seen…

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  • Increasingly, our market is seeing out of area investors, many of whom I never get the chance to meet before they select a managing agent. How can I increase my strike rate? Great question. First up, be the area expert. Consistently provide value, add information and ensure you have secured multiple contact methods for keeping in touch. Once it comes…

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  • Q. Increasingly, our market is seeing out of area investors, many of whom I never get the chance to meet before they select a managing agent. How can I increase my strike rate? Great question. First up, be the area expert. Consistently provide value, add information and ensure you have secured multiple contact methods for keeping in touch. Once it…

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  • As an award-winning property manager at Wiseberry Heritage on the NSW Central Coast, Shaye Wallis has learnt how important it is to celebrate the wins and live in the moment. What was your first job? My first job was at McDonald’s, which taught me that everyone begins at the same starting line. What has been the best thing to happen…

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  • Little Real Estate’s Ellayne Lim is a rare gem who has mastered the art of organisation, fairness and communication to a point where her Net Promoter Scores® for both owners and tenants are on par with some of the world’s most admired companies. Ellayne Lim has been in property management now for seven and a half years – all of…

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  • If I could narrow it down to one simple formula that would show you how to be a successful BDM, would you follow the steps? It comes down to three simple words: ‘be seriously interested’ in what you can do for others. I guarantee that reviewing these nine key areas will change the way you approach your BDM role in…

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