EPM
-
Insurance isn’t immune to rising costs
Insurance is great protection for all sorts of life’s curve balls, but one thing it can’t protect us – or the industry itself from – is rising costs. …
Read More » -
Rita Yousef: Why maintenance is a must
When a pelmet fell and fractured a tenant's nose, it created a headache for the managing agent as well as the landlord. …
Read More » -
Nick Brown: What are routine inspections really for?
When we take on the management of a property, it's a given that we take on a huge responsibility to look after it and keep the investor up-to-date with anything that happens at the home. …
Read More » -
Hannah Gill: How to become the chief growth officer in your business
As avid readers of Elite Agent, you will have likely seen a reference or two to a coaching series called Exec BDM. …
Read More » -
Need to have a tough conversation with a tenant? Alison Hatch explains how it’s done
Imagine waking up to find that carefully crafted email you recently sent a tenant has hit the mainstream news. It’s being commented upon, shared, and the sentiment’s not so favourable. …
Read More » -
Sharon Fox-Slater: beware the underinsurance trap
Under-insurance is rife across Australia but it’s often not until a natural disaster strikes that many landlords find out the hard way that their investment properties aren’t fully covered. …
Read More » -
Michelle Bourne: a shining light on Sydney’s Northern Beaches
Michelle Bourne came to real estate later in life but that hasn't stopped her setting up a boutique agency with her husband Andrew. As Michelle explains, the "stars aligned" when they established Rightside, and now she's focused on growing the Manly agency even further. …
Read More » -
Sharon Fox-Slater: Explaining the sum insured to landlords
The sum insured – there’s a fair bit of confusion about just what this is and how to calculate it. However, when it comes to landlord insurance, nominating the correct sum insured is crucial. So just what is the sum insured? In a nutshell, the sum insured is the most an insurer will pay out for any one loss. In terms of landlord insurance, …
Read More » -
Insurance claims: What’s the hold up?
When things go pear-shaped at a rental, you want to get it sorted quickly. But while there are steps you can take to make the claims process easier, there are factors at play beyond the control of you or the landlord’s insurer that could see those claims held up. …
Read More » -
Rental housing supply: why we’re in a perfect storm
I recently attended a very insightful session by Tim Lawless, the founder and research director of CoreLogic’s Asia-Pacific research division. I came away questioning why the market has changed so dramatically. …
Read More » -
Sharon Fox-Slater: 12 landlord insurance misconceptions
As a property professional you know the value in your landlords having the right insurance cover to protect their investment. But, no doubt, you’ve come up against quite a few misconceptions about the cover and its value. …
Read More » -
Why 2022 could be your time to seize the day (and sell your rent roll)
Did you know that right now could be the ideal time to sell your rent roll or agency business? The Rent Roll Broker's Chris Goodway explains why. …
Read More » -
Linda Gulabovska: Communicating to connect
When you ask Linda Gulabovska her top tip for property managers old and new, she gets straight to the point - phone is for conversation, email is for confirmation. …
Read More » -
Kylie Walker: the art of negotiation in property management
If you are a parent, then there is every chance you have well and truly mastered the art of negotiation. …
Read More » -
Ellen Bathgate: What happens when you build it but no one comes?
Ellen Bathgate explains the three biggest surprises she encountered when she first went into business and how she tackled them. …
Read More » -
The COVID-19 lessons we can all learn from
It’s hard to believe that we are entering our third year under the ever-looming shadow of COVID-19. …
Read More » -
Jacqui Mulligan: Creating clients for life
For Jacqui Mulligan, a new rental property isn't just another door on the books but an opportunity to get to know the owners, the tenants and the history of the house. …
Read More » -
30 things to look for in landlord insurance
It was back in 1991 when a gap in the market was recognised for specialist landlord insurance. …
Read More » -
Chris Haskins: The passion and precision required for property management
Ray White Geelong property management department manager, Chris Haskins reflects on changes she'd like to see in the industry and the colourful characters she's met along the way. …
Read More » -
What to do if a tenant dies: Sharon Fox Slater
EBM RentCover managing director Sharon Fox-Slater looks at what needs to happen when a tenant passes away from an insurance perspective. …
Read More » -
Michelle Williams: At Home with Property Management
It has been an incredibly busy few years for @home Property Management Solutions. They have built an outstanding reputation for service excellence and have won many awards. Co-owner Michelle Williams recounts how their successful and respected brand was built during challenging economic times. The BeginningWe realised there was potentially a niche in the local real estate market to offer a specialist property management service, …
Read More » -
Kelley Seaton: Delivering outstanding service
Kelley Seaton is the Director of the Leasing Network, a boutique property management service on the Central Coast of NSW. Having worked in the industry for over 25 years, she loves nothing more than challenging herself and her team to deliver outstanding service. What motivated you to get into property management?I was 18 and had just finished my HSC in Year 12. …
Read More » -
Amy Bennett: Collaboration and communication
Amy Bennett loves to make connections. It doesn’t matter whether it’s finding the perfect tenant for an investor client or introducing a potential vendor to a selling agent, the McGrath Caloundra business development manager thrives on recognising business opportunities and making them happen. …
Read More » -
The opposing challenges of differentiation and automation: Brock Fisher
When your business looks the same from the outside as your competitors, you are failing to establish a unique value proposition and a point of difference. This is a problem, and often misused automation tools are to blame. Brock Fisher explains how to use proptech to stand out in the crowd. …
Read More » -
Eleni Roumanous: Reversal of fortunes
An industry veteran with 25 years in the property management sector, Eleni Roumanous is as passionate about growing her rent roll and her PM team today as she was on her first day in the job. For the Century 21 Eastern Beaches Maroubra principal, the secret to that success is all about the people who work for her and the people they serve. …
Read More » -
Renovating and insurance cover
With COVID-19 resulting in higher rental vacancies in some states and the announcement of the HomeBuilder program, landlords may be thinking about renovating their investment property. But before they get started there are insurance matters to think about, cautions EBM RentCover Managing Director Sharon Fox-Slater. Aussies love property and they love renovating too, if the number of shows on the television is anything to go by: The Block, …
Read More » -
Turn today’s problems into tomorrow’s road map
Knowing your business’ strong points and weaknesses can determine your long term success. I speak with a large number of business owners and heads of property management on a regular basis, and we often end up talking about data and its importance. Now, before your eyes glaze over and you think, ‘Wow, I don’t want to be caught sitting next to you at a dinner party’, …
Read More » -
Consistent communication: Tara Bradbury
Customer service across property management has come a long way in terms of available technology, but people still want service from humans. Here are a few of my recommendations to help boost or reboot your service approach in 2020. Social media. If you build the profile they will connect – and at the times when… …
Read More » -
Creativity, innovation and relationship building: where is property management heading?
There’s no doubt that property managers have had to adapt in response to the rapidly-evolving COVID-19 situation. As far as Hannah Gill is concerned though, the pandemic has provided opportunity to accelerate some much-needed change and innovation in an industry that is “ripe for disruption”. So, what does the property management industry look like right now? According to Hannah, it can be summarised as fundamentally reactive, …
Read More » -
Daily grind or creative mind?
Technology may be getting more sophisticated every day, and slowly cannibalising manual tasks and administration, but data shows it’s not a future of robot overlords we face, so much as technology-assisted work. That’s good news. Tech that cuts out admin and gives us powerful insights into our customers frees us up from the daily grind. It allows us to use more of our innately human skills – like creativity, …
Read More » -
Talisha Buttsworth: Clean workspace, clear mind
Years in the industry? Going on eight years. I started on reception straight out of high school at 17, and I am now a Property Manager at Island Sands Asset Management. What’s a special place in your local area? We have so many. Our local beach in Tannum Sands, walking onto Wild Cattle Island at low tide, Facing Island, and Lillies Beach. We are so blessed with our water ways. …
Read More » -
How to show true value as a property manager
Property managers need to do more than just return phone calls on time to show true value and secure more managements, a leading industry expert says. Speaking as part of a Transform 2020 lesson, Coronis Now Director Jodie Stainton says property managers must actively think about ways to offer more than their rivals and stand out in the crowd. “I don’t think showing value is being nice and returning a call,” she says. …
Read More » -
Property and Pandemics: What to expect next?
Key points covered in this webinar: Leading the way – Property always leads a recovery. Historical evidence of past crises – the GFC and the recession – showed house prices grew in value, often significantly. No two crises are the same, but one thing that is always the same: the way humans respond. We will bounce back quickly and strongly. The current situation – Doug says listing numbers at Starr Partners are down 65-70 per cent year-on-year, …
Read More » -
Four marketing trends that matter in 2020
This year will not be the year of artificial intelligence, but you’re sure going to hear a lot about it. While AI, augmented reality and things like blockchain work on closing the gap between market promise and market reality, plenty of other important trends are set to hit the Australian real estate sector in 2020. Here are four you’ll want to know about before it’s too late. …
Read More » -
9 things I’d do as a Property Manager during COVID-19
COVID-19: There is no point of reference for Businesses, Property Managers, Owners and Tenants to refer to, because we’ve never been through this before. This is not “Business As Usual”, and it could be quite a while before a normal operating rhythm returns. To negotiate this period, here’s 9 things I’d be focussed on. Scripts and PracticeThis is one from my days as a BDM, …
Read More »
