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CONTRIBUTORS
Hannah Gill: Breaking down barriers to set tenants up for success
Australia is an incredibly multicultural and diverse society, which is one of the reasons it’s such a great place to live!
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CONTRIBUTORS
Language lessons to build a positive team culture
“Language is the instrument of culture,” is an abridged version of a quote by Angela Carter and it's a message that can't be understated.
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Elite Agent
Tech versus touch: finding real estate harmony
Christian Lous Lange wisely said, “Technology is a useful servant but a dangerous master”.
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SELLING + MARKETING PROPERTY
Make your marketing meaningful: Hannah Gill
When it comes to a customer’s perception of a business or brand, and their choice of who to engage with when buying a product or service, there are obvious considerations in their decision-making process. Price and perception of value aside, these often include the business’s online presence, customer reviews, prospective customers’ experiences, and recommendations from people they know and trust.…
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EPM: BD & Growth
Hannah Gill: How to become the chief growth officer in your business
As avid readers of Elite Agent, you will have likely seen a reference or two to a coaching series called Exec BDM.
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OPINION
Hannah Gill: balancing the benefits and risks of innovation
Hannah Gill explores why innovation is essential to real estate, and how you can embrace the failures that come with doing something different and turn them into lessons.
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TECH + SOCIAL
Hannah Gill: Giving technology the red or green light
We’ve all heard the saying, ‘If it ain’t broke, don’t fix it’ but how do you decide what tech stays and what tech goes in your business? Hannah Gill examines this conundrum as well as what you need to consider when introducing brand new PropTech to your team. From examining the employee and customer experience, cost and the ability to…
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CONTRIBUTORS
Hannah Gill: Living a successful workplace culture
It's not enough just to create a culture playbook, you have to live it and work at it to achieve the best results. Hannah Gill explains the five-step process to do that and why the playbook needs to be used for positive as well as constructive feedback.
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CONTRIBUTORS
Driving a successful culture: Hannah Gill
From recruitment and onboarding to driving results and letting staff go or move on, your culture playbook is the bible for your business. Hannah Gill explains how to construct your culture playbook and what to include in it so that everyone is on the same page. In case you missed part one, here’s a quick recap. A culture playbook is…
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CONTRIBUTORS
The culture playbook 101
Agencies talk about having a great culture, but what does it really mean and how do you create one? In the first part of a three-part series, Hannah Gill examines what a culture playbook is and the initial steps leaders must take to craft one. You can bet most businesses and teams have values of some description, but what do…
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Elite Agent
Creating habits that stick: Hannah Gill
Too often we promise ourselves we will beat a bad habit or replace it with a new, improved version, only to give up trying soon after. Hannah Gill explains why resolutions fail and what you can do to stay on track.
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CONTRIBUTORS
Why collaboration is essential in property management
The concept of collaboration is not new, but we find that it’s regularly overlooked by industries looking to enhance an existing business model. The truth is that collaboration is essential for success—within real estate, property management and beyond. Not only does it create forums within which people can learn from…
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Elite Agent
Communication conquers crisis
From bushfires and hail storms to Coronavirus and Kanye for president; we’ve been living through a state of instability and unknowns. Many industries, including ours, have kept on keeping on—albeit with a host of changes, and a welcome opportunity to innovate and challenge the status quo. Everywhere you look, there are lessons to be learnt from living through times of…
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CUSTOMER SERVICE
Five ways to build trust
Last time, we covered defining and delivering your value proposition. Once you have your value proposition down pat, you can start to leverage it, and with that comes the need for your current and prospective clients to believe in what you are telling them. The good news is, building trust is relatively easy because so much of it is underpinned…
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CUSTOMER SERVICE
Five ways to boost the client experience
Building trust is an essential part of doing business – until our clients trust us, we have very little leverage or leeway in the relationship. We are more of an order-taker and less likely able to add value. Once there is trust, you can build on the relationship and start to add tangible value. This enables more sophisticated conversations around…
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EPM: Productivity
Standing out from the crowd
Being a property manager, leader or a business owner might seem overwhelming at times. There is so much competing information, content and choices to be made. It can be hard to know where to start and what to prioritise to get the best outcomes, stay relevant and keep our clients happy. There are five key areas we need to consider…
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EPM: Productivity
How to know when to go
It’s a question most employees and many employers will consider at some stage in their careers. Change, as they say, is inevitable. Perhaps you have lost the passion for your job. Maybe you’re in a rut or find yourself heading in a different direction to the business. Then again, you may just want a new challenge. Before you make the…
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EPM: Productivity
From property manager to trusted adviser
Traditionally the role of a property manager has been administrative and task focused, which often results in clients perceiving them as low value. There are several reasons why, and it’s an important part of the conversation. We need to understand what we need to change to become more relationship focussed, with an emphasis on trust and wealth creation. This is…
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Brand Editorial
Highlights from Street MBA Melbourne tour
For Street MBA tour #2 we headed to not so sunny Melbourne, and what an insightful tour it was. We had three well-respected agencies on the agenda and were hosted by exceptional operators: Sophie Lyons and Sam Nokes from Jellis Craig, Simon Fung from Woodards and Evan Thornley from LongView (aka the quiet achievers). Unsurprisingly, key takeaways for this tour…
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Brand Editorial
5 big lessons from Street MBA Adelaide 2019: Hannah Gill
After much planning, anticipation and excitement, our first ever Street MBA study tour kicked off in Adelaide on 25 July. The good news: it was a huge success. We were fortunate to be visiting three of the best agencies in the state: Ouwens Casserly, Harris Real Estate and Toop & Toop. Our hosts at each office were brilliant; authentic, transparent…
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Elite Agent
Recruiting for performance
If you’re a manager or leader you will likely have come across the age-old challenge of balancing values with results. It’s a tough question; how do you create a sustainable culture that balances and upholds set values and is equally performance driven? In any team, there are usually four types of performers. Jack Welch, Chairman and CEO of General Electric…
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Elite Agent
What goes on tour lasts long after the tour: Hannah Gill
One of my favourite things about our industry is the focus on and range of professional development opportunities. We have no shortage of conferences, forums, round tables and resources to choose from. There are also so many quality and diverse trainers, speakers, coaches and facilitators, we’re spoilt for choice! In the last few years, I’ve been fortunate enough to attend…
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EPM
5 ways to be a better leader
When it comes to leaders I’ve seen the good, the bad and the downright ugly. In every instance, the leader’s style heavily impacts the culture of the team and its success. Harvard Business Review refers to six types of leaders: The coercive leader This ‘do what I tell you’ style of leadership may have worked in the past but it…
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