Kasey Mcdonald

Kasey McDonald is a consultant and trainer at BDM Academy. She is also the Managing Director of PMT Academy and the Co-Founder of Real Estate Training Group (RETG).
  • It may seem like an outdated process to some, but conducting regular performance reviews across the property management department is a sure-fire way to motivate and reward your staff while driving the bottom line. WHY DO AN ANNUAL PERFORMANCE REVIEW? Clarity A performance review can be a great opportunity to get some one-on-one feedback from your employees and understand what their…

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  • There are a growing number of digital tools that can help a property manager improve workflow to drive efficiency. However, as property managers we have a tendency to want to complicate processes, which can result in clunky workflow and long nights of eating dinner at our computer. Over the years I’ve spent a lot of time auditing property managers and…

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  • Nothing will destroy a rent roll quicker than a slew of bad referrals and an army of online haters. In the face of such a demanding job as property management, how exactly do you safeguard your department from bad reviews and create a healthy tribe of promoters to grow your business through referrals? It’s a question I often get asked by perplexed principals and property managers who…

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  • It is a question I get asked all the time, and not just by property managers either. In fact, if I had a dollar for every time someone asked me this million-dollar question, I’d no doubt be sipping mojitos on a tropical island in early retirement! I even found myself discussing this topic on stage last month when I presented…

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  • With almost two decades’ experience at the coalface, I will admit that I didn’t always do things right. There have been a lot of learning curves along the way. On my very first day on the job, I was given an empty desk and a phone, and that was it. I didn’t know the first thing about managing a property, and…

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  • Whether you’re an eager BDM wanting to impress the principal, or an enthusiastic and driven property manager, rent roll growth is usually the common goal. Kasey McDonald discusses why a strong handover connection between the two is vital for everyone, including the client. Let’s face it – everyone wants to grow their rent roll. After all, with growth comes more opportunity for…

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