EA28

  • EPM

    Ask the coach: How to manage landlord and tenant expectations more effectively

    Q. I’m receiving an increase in complaints about communication. How can I help my team manage landlord and tenant expectations more effectively? Communication and expectations: Two words that, in the property management world, affect everything we do. Unfortunately, there is not a checklist to follow to simplify and streamline this part of a property manager’s role. First, set communication standards for your team. …

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  • EPM

    Trust in your team

    For most people the trouble with delegating begins with relinquishing control. It requires you to transfer some of your workload to someone else, trusting they will do it well and on time, all the while knowing accountability remains with the delegator – that’s you. Most of the world’s esteemed leaders are experts at delegating. Entrepreneur Richard Branson says it best: “You need to learn to delegate so you can focus on the big picture. …

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  • Elite Agent

    Workplace wellness key to success

    The best leaders are staying abreast of current global wellness trends and applying them to their own businesses. Then they are closing the gap between what employees value in regards to wellness and wellbeing and what employers provide. Finally, they are focusing on what they can control and influence to improve wellness and wellbeing in the workplace. Following and implementing changes in these three key areas has seen improvements in productivity, …

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  • EPM

    Is there a quick fix?

    It’s a delightful concept, the idea of the ‘quick fix’. Yet when it comes to property management life is rarely a romantic comedy. We work with people, with real estate, and unfortunately there’s no magic spell to make your property managers thrive or your business fizz with productivity and good vibes. However, there are a handful of key values and internal systems to take you most of the way there. …

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  • EPM

    Seeking the truth

    From the moment we are born we strive to communicate. Babies cry to let their parents know they are hungry, tired or need a cuddle, while parents wait patiently for their first word. More often than not, patience quickly turns to impatience as they decide the most incoherent babble is actually a word, albeit one only they understand. In jest my parents often recount how they couldn’t wait for me to start speaking. …

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  • Sponsored Content

    Do more, use less

    The current market shift has prompted the consistent asking of a question that sounds as though it contradicts itself. ‘How can I reduce printing and photocopying costs when agents need to print and be more active in the market than ever before?’ These are my top tips for reducing overheads while increasing go-to marketing collateral. Reduce wastage Not only is this good for the hip pocket but also for the environment. …

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  • Elite Agent

    Four missed opportunities that are costing your business

    The agencies who will come out of this cycle stronger than they entered it are those who are proactively and critically assessing their people. Using processes and technology, they are taking care to implement changes and future-proof their business. Want to be amongst their number? An area you should interrogate is your underlying business systems. It can be a daunting and complicated process for most principals to ‘lift the hood’ on this aspect of their agency. …

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  • EPM

    Be the leader you were meant to be

    The process of becoming the leader you were meant to be starts with inspiring your co-workers. Every morning you should bounce into the office ready to take on whatever comes your way. To inspire your team, you need to demonstrate a passion for your career. You should greet each member of the team and encourage them to have a successful and enjoyable day. …

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  • Elite Agent

    Hammer home your brand with a great game-day strategy

    Lead agents looking to promote their brand as the go-to in their market should heed the advice Maximus Decimus Meridius offers in Gladiator: “What we do now echoes in eternity!” Irrespective of whether it’s your listing or another team member’s, everyone present on auction day needs to be on the same page and understand you are all being judged at all times. …

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  • EPM

    It’s time to change

    The 2018 Voice of Australian Property Management Report revealed the best property management businesses are well led, have great career structures in place and encourage their teams to be more than just property administrators. Yet only one in four property managers feel this way about their business; 28 per cent of property managers talk the industry down and 12 per cent are actively looking to leave the industry altogether. …

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  • Elite Agent

    To market, to market

    Bread, milk, butter and a house. That may seem like a highly unusual, if not impossible, shopping list but modern technology has combined with the smarts of a Melbourne real estate innovator to make it possible to buy a home at the same time as picking up the groceries. Market Share Property’s David Stewart won the Game Changer of the Year award at the 2018 Annual REA Excellence Awards for Market Buy, …

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  • EPM

    Corey Rotunno-Grant: Customers come first

    What was your first job, and what did it teach you? McDonald’s Bondi Junction where I learnt that customers always come first as without customers we don’t have a business. While we need to set boundaries with our clients, they need to be treated as if they are our only client, whether that be a landlord, tenant or contractor. What is it like in your market right now? …

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  • EPM

    5 ways to be a better leader

    When it comes to leaders I’ve seen the good, the bad and the downright ugly. In every instance, the leader’s style heavily impacts the culture of the team and its success. Harvard Business Review refers to six types of leaders: The coercive leader This ‘do what I tell you’ style of leadership may have worked in the past but it rarely does now. …

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  • EPM

    Having a ball: 60 years of life, love and real estate

    Luton grew up on a cattle and sheep farm near Adaminaby in New South Wales, where he learned the true meaning of hard work. Working on the farm before and after school every day, plus all weekend, taught him solid values around work and money. “My parents were the average Snowy Mountains sheep farmers,” says Luton. “What they gave me were good ethics to be nice and work hard for my future.” He declined a life on the farm, …

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  • EPM

    Good tenants: The key to landlord satisfaction

    With one in three Australians now renting, creating a great experience for tenants is more important than ever. Renting is often the start of someone’s property journey, so it’s a great opportunity to build and nurture a relationship for the future, where they will buy, sell and buy again. Finding the best tenant isn’t always easy, but with a clear strategy in place you can dramatically improve your chances of getting the right tenant and keeping your client happy. …

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  • Elite Agent

    Finding your break-even point to make better business decisions: John Knight

    In business, there are hundreds of numbers you could be tracking and the key is to know which one to focus on at the right time. Recently we’ve had a number of discussions with clients where they have expressed concerns about whether or not they should cut costs in their business. ‘Is it time to batten down the hatches?’ ‘We are behind in our tax debt; …

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  • CONTRIBUTORS
    Cutting fees

    The real cost of discounting: Nick Brown

    Recently I put forward a proposal to an owner who was looking at changing managing agents, only to find out they thought our fees were too high for the socio-demographics of the property’s postcode. …

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  • Elite Agent

    Pareto people: Sarah Dawson

    What do the humble green pea and real estate have in common? The Pareto Principle. The brain child of Italian philosopher and economist Vilfredo Frederico Damaso Pareto, the concept evolved from his observation that 20 per cent of the pea plants in his garden generated 80 per cent of the healthy pea pods. Commonly known as the 80/20 rule, the crux of the Pareto Principle is that 80 per cent of results come from 20 per cent of action. …

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  • Elite Agent

    Always the bridesmaid, and that’s OK…

    Always a bridesmaid, never a bride. It’s a saying shrouded in negativity. It highlights that you’re forever in second place, the supporting actress and not the star. You’re the 2IC but never the boss. It’s a phrase that popped into my mind recently as I walked down the aisle, teetering on heels as high as Mt Everest, in support of my youngest sister tying the knot. …

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  • Elite Agent

    First service: Mark McLeod

    I often wonder why professional tennis players don’t get the first serve in more often. Maybe the fact they have a second chance has something to do with it. Or, as I recently saw on social media, why don’t the cars in The Fast and the Furious stop for fuel? These are amusing observations. One observation that is not amusing is why offices that geographically share a suburb sees one control days on market and clearance rates while the other seemingly loses all control. …

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  • Elite Agent

    Great expectations

    Have you ever asked yourself, ‘Am I expecting too much?’ It’s a question principals and lead agents ask frequently. It usually comes up when they are frustrated, disappointed and the performance and follow through of their team members has let them down. It’s rare that the leader’s expectations are too high. Instead, there is often a gap between the expectations of each party and this can have a massive impact on what is, …

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  • Elite Agent

    50 lessons that will make you a better leader

    The Leadership Diaries, an exclusive set of Elite Agent podcast interviews, turns one next month. Over the past 12 months, and with much more still to come, we’ve discovered leadership is a skill, an art and an essential ingredient for your business to achieve growth. To celebrate the milestone we’ve put together, in no particular order, our top 50 tips from The Leadership Diaries. …

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  • EPM

    Diamondz are forever

    It was 2008 when Jack Fontana experienced a critical epiphany in his career and personal life. He’d been in real estate since 1999, first in property management and then sales, but without listings on the books and with a baby on the way things were looking dire. “I was at a point where I had a daughter due in about six weeks’ time; …

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  • Brand Editorial

    Changing a company’s ways: 12 months inside Console HQ

    It has been a year since my appointment as CEO of Console, a year of change and significant improvements. I love working with companies that embrace change and are open to new ideas. Due to the commitment and attitude of our team, we’ve made some huge strides towards our goals. I believe our customers, current and future, are starting to reap the benefits of this improvement. …

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  • Elite Agent

    Reimagine, realign, rebuild

    The number one thing leaders need to do in turbulent markets is to reinvest – in people, process and resources. You’ll never cost-cut your way to greatness. To build a great business, you need to be super clear on your operating system. That operating system is built on three foundations: 1. Purpose – why you’re here, what you do for the customer and the ultimate quest. …

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  • Elite Agent

    World-class service: Lisa Totaro

    When Lisa Totaro first started in real estate fresh out of high school, she knew sales was the place she wanted to be. Now, just eight years after becoming an agent, Lisa is at the top of her game. Last year she was the only female to rank amongst SQM’s top 10 agents Australia-wide. This year she’ll share the stage with the industry’s elite at AREC 2019, …

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  • Elite Agent

    Why creativity makes better leaders

    Why do Gandhi, Elvis and Steve Jobs stand out in their respective fields? What is it that makes them different? It’s simple – creativity. Their ability to think outside the box. Their ability to dream and act on that dream. We see leaders, big and small, in everyday life. Every leader has basic problem solving, awareness, communication, decision making and delegation skills, …

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  • Brand Editorial

    Don’t let your insurance become a disaster

    What advice would you give to property investors, landlords and property managers impacted by a natural disaster? Natural disasters like bushfires, floods, storms and cyclones can not only cause widespread devastation, but also confusion. When a rental is caught up in a disaster, there can be a lot of uncertainty about how owners, tenants and agents should respond. This is where insurers can step in and provide guidance. …

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  • Ask the Coach

    Ask the coach: How to manage emotions through the highs and lows of the market

    Q. I’ve been experiencing a lot of highs and lows with the changing real estate market. How can I better manage my emotions? – Tim Le, Black Diamondz Over the past year there have been many highs and lows in the real estate market and some agents are able to manage their emotions better than others. Real estate is a business where rejection and troughs are part of the process. …

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  • Elite Agent

    Neil Webster: Breaking the mould

    What was your first job and what did it teach you? My first job was working behind the bar at the local tennis club. It taught me many things that have proven to be invaluable in my working life, namely risk assessment, customer service, multi-tasking and communication skills. The last factor has been the major one. If you can deal with intoxicated patrons when they’re disgruntled and unreasonable, …

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  • EPM

    In too deep: How to manage property through natural disaster

    Cassandra Charlesworth spoke to principals in Townsville and the Whitsundays to find out what that experience is like, and to understand the most effective strategies they implemented when dealing with these defining moments. Townsville Flooding: Ben Kingsberry, Harcourts As the rain continued to fall in Townsville on 31 January, Harcourts Kingsberry Principal Ben Kingsberry knew this would be a weather event like no other. …

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  • Elite Agent

    Behind the suits

    You’ve made a name for yourselves with ‘Behind the Suits’. Why a podcast? Adam: Bobby’s mission was to change the negative connotation of real estate agents one person at a time. My challenge to Bobby was to think of a universal way to target more people at once. Most people think you need to be granted permission to do a podcast, …

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  • Elite Agent

    Maintaining peak performance

    What goes up must come down – unless your name is Tom Hector. The golden boy in South Australian real estate and one of the nation’s premier agents, Tom Hector’s rise to the top 11 years ago was nothing short of meteoric. Perhaps even more startling is that over the past decade the Harris Real Estate salesman and auctioneer has stayed firmly perched at the top of the pile. …

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  • EPM

    ‘Taylor-made’ service

    Overlooking the azure blue of the Coral Sea and encompassing residential, rural and island communities, the Whitsundays is one of those laid-back lifestyle destinations where time tends to march at its own pace. Here the property market ebbs and flows in step with tourism highs and lows, construction ups and downs, and the on-again, off-again influx of investors brought in by mining. …

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  • Elite Agent

    Real estate’s finest ready for the Ride to Provide

    The challenge will see these real estate professionals cycle 500km across the rural countryside of Thailand, raising funds for Hands Across the Water. We caught up with just a few of the many agents taking part… What do you do in real estate when you hit the target you’ve been aiming for? You make the next one bigger. That’s exactly what REA director of Industry Relations Steve Carroll set about doing when he flagged the idea of the Digital Live Ride to Provide. …

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