EA17
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EPM
Property Management Performer: Maria Page
Real estate may seem a world away from amateur theatre, but not for Maria Page, Director of Property Management at Barry Plant Mitchell Sunbury. Here she explains to Elite PM how the confidence she gained during her time on stage stands her in good stead as a property manager. After 15 years as a property manager, Maria has certainly seen…
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EPM
Why networking can be the key to success in real estate
Do you know an estate agent who’s a curmudgeon? They might be old or young – but they’re grumpy and the opposite of a team player. They think events are a waste of time. They tend to be dismissive of coaching and training, thinking that they know it all. For them, networking with other estate agents is tantamount to giving…
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EPM: Video
Top 5 Takeaways from ALPPPS 2017
1 PINNACLE OF SUCCESS To reach the pinnacle of success, you must be prepared for the climb. Start by getting a ‘prognosis’ done on your property management business to assess its current state and determine how you can improve its overall health. Next, you must map your course – identify where you want your business to go in the next…
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Elite Agent
Hustle and Heart Will Set You Apart
WHAT CAN WE LEARN from this year’s Transform #supersix? At the conclusion of the program Tanja M Jones identifies the three core ingredients most essential for personal transformation. OVER THE PAST twelve weeks, as one of the head coaches alongside industry greats Tom Panos and Claudio Encina, I have had the privilege to witness six human beings take on the…
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Elite Agent
It’s Written All Over Your Face: Alan Stevens
Using a face-reading technique called Rapid Trait Profiling combined with analysis of facial expressions and micro-facial expressions, as well as NLP techniques, Alan is very quickly able to determine someone’s personality and emotions – even if that is something they are trying to conceal. “I clear rooms,” said Alan on the topic of what ‘exactly’ he does. “Often people are…
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Elite Agent
Lawlab set to Rundl the World
Notwithstanding that Lawlab are the inventors and innovators of the Rundl collaboration platform, they also happen to be a team of experienced property lawyers and legal professionals who are among the most recommended conveyancers in Australia. The transition from local lawyers to a national conveyancing powerhouse began as an attack strategy against disruption. “What we saw, through things like fax…
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LEADERSHIP
Breaking the Recruitment Cycle: Julie Davis & Neil Williams
One of the questions we hear most often from the folk we work with is, ‘I’m looking for more salespeople or another property manager. Do you know anyone?’ It is the eternal issue faced by a lot of business owners, with real estate right up there with hospitality when it comes to team turnover. So why is it so difficult…
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Elite Agent
The State Of Industry Leadership
Real estate has typically been a self-made industry, with low financial and educational barriers to entry and dominated by big, street-smart personalities who have pulled themselves up by their bootstraps to make themselves successful. But research shows a new breed of business-educated and managerially savvy real estate agents are starting to make their mark. These new agents run tighter ships…
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Elite Agent
To Sell or Not To Sell?
Some say that if you are ‘working on the business, not in the business’, then you cannot be a selling principal. I disagree. Selling-principal businesses are still a ‘business’ that you need to work on – they just have a different business model behind them. WHAT THE DATA SAYS When I analysed the data, I found that selling-principal businesses typically…
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EPM
R U OK?
Don’t just ignore stress, anxiety and depression – a little question to a friend or colleague may start a vital conversation about mental health, says Fiona Blayney. You’ll be getting the impression that a few things have my heightened attention at the moment if you’ve been reading my most recent words. I’m not sure if it has something to do…
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Elite Agent
The Cycle of Performance Management
No matter who it is you are leading – an assistant, sales team, PM department or the whole agency – you have a critical role to play in the success of others, which of course impacts your own bottom line. Tony Rowe from MRT outlines his four step process to ensure top performance from everyone. All team members who play…
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Elite Agent
How to Stand Out and Get More Listings with LinkedIn
Personal brand is everything in real estate, and one of the best (and underused) ways is to launch, grow and amplify your profile through linkedin.com. LinkedIn is the largest directory of professionals in the world, with over 3.6 million active users in Australia. Colin Anstie of Raging Digital explains how you can make it work for you. Creating a good…
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Elite Agent
Is Real Estate Killing You?
Most of us know about stress. You’ve probably been too busy to eat properly, spend little time with your loved ones and lie awake at nights fretting about work. Is that the price of success, or are you heading for burnout? I worked with a client once who was a very successful agent. However, he was on anxiety medication, dreaded…
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EPM
Leadership Made Simple: Brock Fisher
Regardless of their title, everyone in a team can demonstrate leadership. The more people who show it, the less it matters whose title is what. But ultimately there will be a manager who is accountable for the performance of the team, and the way that person goes about their work is a critical element of success or failure. Brock Fisher…
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Elite Agent
Tradition and Innovation: Toop&Toop Real Estate
Toop&Toop Real Estate, one of South Australia’s leading real estate agencies, has been recognised with three major awards at the 2017 Real Estate Institute of Australia (REIA) National Awards for Excellence in Canberra. From humble beginnings, this family business has gone from strength to strength since its inception in 1985. Sisters Suzannah Toop, CEO of Property Investment & Finance, and Genevieve…
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EPM
Virtual Reality: Are We Nearing the Tipping Point?
Pokémon Go gave us a sneak peek into augmented reality, but the technology still has a long way to go before it will be adopted on a large scale, says Alister Maple-Brown. Thanks to Pokémon Go, 2016 was the year the world paid attention to augmented reality. Men, women and children rushed to download it to their smartphones and started…
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Elite Agent
Solving the 10 Pain Points of Prospecting: Josh Phegan
Your greatest asset is your ability to learn. There can never be a day that you’re not learning something new; if that day comes it may be the beginning of the end. You need to have a lifetime of hunger, to push yourself beyond what you think you’re capable of, to allow failure and keep going. It’s not rocket science;…
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Elite Agent
Steve Carroll: Robots, Driverless Cars and the Need for Speed
Ladies and gentlemen, in the future, when you get home from work, who would you rather have cook your dinner… your partner, or a robot programmed by Jamie Oliver? This was one of the opening questions from Steve Carroll in his keynote at this year’s Momentum events across Australia. Elite Agent’s Samantha McLean took notes and has unpacked some of…
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EPM
Ashlea Merlo: Growth Leader
Ashlea Merlo worked extensively across property management businesses in Australia, driving growth as trainer and consultant, before seizing the opportunity to apply her knowledge and talent as Head of Property Management in one of Australia’s most exciting growth businesses, Clarke & Humel in Manly, NSW. I’m a true believer in personal development and investing in yourself. I’m constantly learning and growing in…
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EPM
Overcoming Objections: Tara Bradbury
Too many BDMs see sales objections as an indication that the customer is not going to sign up. However, says Tara Bradbury, it’s actually quite the opposite. Business development managers, it’s time to realise that it’s actually a good thing when prospects raise an objection, especially around fees. If your prospective landlord raises an objection, that’s actually a good sign.…
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Elite Agent
Leading With Integrity
DRAWING ON YEARS OF EXPERIENCE in managing businesses both in and outside the real estate industry, Stone Real Estate Founder and CEO Peter Mumford explains why he would like to create a new ‘norm’ in real estate leadership. FOR MANY YEARS I have thought the property industry needs more ethical leadership and integrity, starting right from the top. This urgent…
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Elite Agent
Tom Panos – Commissions Are In the Community, Not In the Office
“‘HI. HOW’S THE SALE OF your place going?’ One of three things will happen when you say this. People are going to say to you, ‘We’ve already sold.’ Some people will say to you, ‘We don’t have a property to sell.’ Some people will say to you, ‘It’s not on the market yet.’ Bingo.” This is one of the classic…
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Elite Agent
Ask the Coach: Claudio Encina – Educating Buyers in a slow market
Top coach Claudio Encina is back to answer some of the final questions from the Transform 2017 #supersix concerning managing vendor expectations in a slow market and how to get sales targets back on track. Q. What are some tips for helping and educating buyers in a slow and falling market, while still keeping their experience as positive as possible?…
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Elite Agent
Purple Pain: Simon Whale
COULD REAL ESTATE AGENTS actually owe a debt of gratitude to online disrupters? Property technology specialist Simon Whale from Reapit in the UK explains why he’s in a love-hate relationship with Purplebricks. I’m thinking of going on Shark Tank and asking for $50m for a unique time management tool that would save real estate agents many hours of their lives,…
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Elite Agent
How to Build a Super-Team: Matt Lahood
A SUCCESSFUL AGENCY depends on strong leadership and support, but this doesn’t always come naturally to real estate principals. New CEO of The Agency, Matt Lahood, who has spent over two decades transforming careers, building super-teams and mentoring more than 200 agents, shares some of his leadership secrets. THE BIGGEST mistake I see leaders make is being complacent, thinking the…
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EPM
What It Takes To Be an Administration Superstar
WHEN IT COMES TO the engine room of a real estate business, the importance of the administrator in keeping the business running well can often be overlooked. Heidi Walkinshaw from Real+ explains the skills a good administrator needs to have across both sales and property management. WHILE THERE are many functions that with technology can now become automated, a personality…
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EPM
One Small Dog
DON’T LET ALL THAT TAIL wagging and cute fluffiness fool you! ‘One small dog’ is sometimes all it takes to strike fear into the hearts and minds of landlords and property owners everywhere. WHAT ON earth do you think that one small dog is going to do – trash the house?” That was the response I gave my husband when…
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Brand Editorial
Industry Supplier Update: @realty at AREC 2017
Speaking about the changes, Director JJ Taylor said, “We are excited to be able to offer more services through the group to vendors and buyers. These services are all online, so clients can log into the solicitors online portal, for example, and view real time what is happening.” JJ Taylor from @realty speaks to Samantha McLean at AREC 2017 Adding…
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Elite Agent
Spot the Disrupter: Mark McLeod
It’s only when we understand and acknowledge where the pain points really are for our customers that will we have any opportunity to meet disrupters head on, says Mark McLeod. There is an image I saw recently of Fifth Avenue, New York, in 1900. The photo shows a busy street, full of horses and carts. The caption reads, “Spot the…
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Elite Agent
Becoming Your Own Boss
IF YOU DREAM of opening your own agency one day, you may be wondering what’s in store for you. Cameron Nicholls recently went through the transition from agent to owning his own independent agency, and shares some of what he learned along the way. Some of us have already done it; many more are toying with the idea. If you…
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EPM
War! What Is It Good For?
THE ISSUES IN A PROPERTY management conflict are rarely overly difficult, but the people experiencing those issues certainly can be. EPM Editor Sarah Bell has some advice for understanding and managing conflict between all parties: tenants, landlords and you. WITH ALL THE contextual and cultural baggage that people bring with them, it really is no wonder that property managers face…
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Transform 2017 Coach
A Game of Inches Part 1: Listing Presentation Challenge with John McGrath and Monika Tu
Week 10 mentor and Elite Agent regular Jet Xavier caught up with them just before the start of the challenge to find out from these two industry greats what really gives an agent the edge in a listing presentation. Jet Xavier: What makes a world class listing presentation for you both? Monika Tu: For me, it’s all about preparation. And…
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Elite Agent
Build It and They Will Come: 10 Sources to Grow Your Database
Modern real estate practice is about agents being more proactive by marketing wisely to an audience of potential vendors and buyers. Eddie Cetin lists 10 ways to help you grow the database that drives your business. You don’t have to be a geek to know that having a clean, accurate database matters. Accurate, relevant data is power – so you’ll…
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Elite Agent
The Symbiotic Relationship of Auctioneer and Agent
THE AUCTION IS A MINI-THEATRE, full of performance and artistry. It is also a machine of many moving parts – the synchronisation of which requires an understanding and trust between agent and auctioneer. Sarah Bell caught up with Gavin Croft of BresicWhitney Auction Services in Sydney to frame up the strategy and the showmanship of high-performance auctioneering. GAVIN CROFT has…
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Brand Editorial
Console Cloud Has Arrived
In February we spoke to Console Group CEO Tim Molloy about the new beginning for Console and the goal of having their first client on the new platform by 31 March. Having successfully achieved this milestone, we caught up with Tim again recently to find out what exciting things we can expect from Console in the coming months. With the…
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