Heidi Walkinshaw

Heidi Walkinshaw

Heidi Walkinshaw has been immersed in property management for over 14 years, dealing in all aspects from leasing, property management, business development and team management. For more info visit realplus.com.au.
  • EPM: Ask The Expert

    How to effectively switch software platforms without losing data

    Q: We are about to integrate to a new trust platform. How do we make it as seamless as possible? A: Every week it seems that we are having discussions with property management teams who are trying to make key decisions around which software program they would like to move to. There are a lot of choices out there. While that choice may not be simple, …

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  • EPM: Ask The Expert

    How to stay productive in the lead up to the silly season

    Q: It’s almost the end of the year and I am feeling overwhelmed. I don’t know where the year has gone. Help! Ain a society where consistent connection into the matrix has become the new normal, it can be easy to become overwhelmed. As we head towards the end of the year, it is wise… …

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  • EPM: Ask The Expert

    7 tips for property managers to decrease stress and increase productivity

    Having just entered the new financial year, now is a good a time to take stock of the health of your portfolio and consider some of the following areas: Rent reviews and lease renewalsUpdate in line with the current market and ensure tenants are on fixed-term leases. Repairs and maintenanceHow many outstanding work orders are… …

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  • EPM

    Ask the coach: How to stay on top of the repairs and maintenance process

    Q. My repairs and maintenance always seem to be out of control. How do I get on top of this process? In terms of property management, it can sometimes be what feels like a never-ending mountain. Having a sound process in place to handle maintenance can really save you time and stress down the track. Data is your goldmine, so ensure that any repairs and maintenance is entered in your software for tracking and follow up. …

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  • EPM: Ask The Expert

    Ask the coach: How can I implement what I learn in training?

    Q. I’ve realised that most of the training I did in 2018 hasn’t really stuck and I’ve fallen back into old habits. How can I get better about implementing the things I learn in training sessions and conferences while juggling my property management workload? It can be challenging when you are attending so many training sessions and learning, as well as juggling your everyday workload, …

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  • EPM: First Person

    Why you should switch off your phone

    Our love of the bells, dings, whistles supplied by technology has created an addiction. As a result, we find that our brains are in the process of being rewired to cope with the demands that technology places on our everyday lives. Recent studies have shown that our physiology has evolved, leading to altered memory, sleep patterns and even our attention spans. …

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  • EPM: Ask The Expert

    Ask the coach: How to fully maximise the use of the technology to be more efficient in your work

    Q. I have so many different programs to use on a daily basis and still the emails and calls don’t stop! Where can I make our tech more efficient? Day to day property management demands and the changes that are constantly happening with technology can at times be incredibly overwhelming. One of the things that we can do in trying to get on top is to first take a look at the current technology that you are using and see that you understand how to use it and to its full capacity. …

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  • EPM: Ask The Expert

    Ask the coach: How to transition into a leadership promotion

    Q. I have recently been promoted into a team leader role. How do I get on top of my time management with the added workload? Firstly, congratulations on your promotion and jumping into the next phase of your career! While it can be exciting to begin a new role, it can be daunting as you try to take into account all the new responsibilities it brings. …

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  • EPM

    Personal Safety: It’s OK to walk away

    WHEN IT COMES to managing teams in property management, one of the most vital aspects is remembering to keep them safe both in the office and on the road. Heidi Walkinshaw suggests six ways to minimise the inevitable risks. As I prepare training programs and consult with teams, one topic that is regularly raised is that of the safety of the team members I work with while they are progressing through their daily routine. …

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  • EPM: Ask The Expert

    Ask the Coach: How to be prepared for a Tribunal

    Q. The thought of Tribunal and the process is daunting. How can I be more prepared? One of the first things to remember is to breathe. Tribunal is one of those areas in property management that can prove challenging and often is entwined with an element of stress. One way of reducing that stress is your level of preparation. Being well prepared will help you maintain composure and ultimately assist in achieving the best possible outcome for your client. …

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  • EPM: Ask The Expert
    productivity time clock

    Ask the Coach: How to set priorities to maximise your time and accomplish more

    Q. I can never seem to find enough hours in my day and my workload just seems to be increasing with the demands of my clients. How do I find more time? One of the first things to remember is that we all have the same number of hours in the day. It’s what we plan for and set about to accomplish that can make the difference in how much we get done. …

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  • EPM: Ask The Expert

    Ask the Coach: How to be more Productive and Reach Business Goals

    It’s only fair that our EPM readers get their questions answered in the same way that our Elite Agent readers are able to ‘Ask the Coach’. Ready to help in 2018 with no question too big or too small is the expert coach from Real+, Heidi Walkinshaw. Q. I know there is opportunity for my team and me to be more productive, …

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  • EPM

    What It Takes To Be an Administration Superstar

    WHEN IT COMES TO the engine room of a real estate business, the importance of the administrator in keeping the business running well can often be overlooked. Heidi Walkinshaw from Real+ explains the skills a good administrator needs to have across both sales and property management. WHILE THERE are many functions that with technology can now become automated, a personality with a strong systems focus and keen attention to detail is still required to ensure the smooth operation of a successful business. …

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  • EPM

    Tune Up Your Engine Room For 2017

    When was the last time you gave your property management department a compete service checkup? Is it in the best shape to help you achieve your goals for 2017? Heidi Walkinshaw of Real+ takes a look at some of the key areas that might be in need of a tune up. When we set out our goals at the beginning of the year, …

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  • EPM

    It’s Not What You Say; it’s How You Say It: Heidi Walkinshaw

    How many people do you talk to in the course of a day? In real estate the people we meet are from all walks of life, meaning we have to manage a range of personalities and expectations, and all with differing styles of communication. Heidi Walkinshaw outlines a few points to bear in mind when it comes to getting the message across the right way. …

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  • EPM
    time management daily juggle

    The Daily Juggle: Eliminate multi-tasking and increase productivity

    Beyonce, Oprah and Branson all have the same 24 hours in a day that you do, but as a property manager what has changed in recent times are the expectations of what you are able to get done in a day. Heidi Walkinshaw reveals how to rethink the constant multi-tasking and discover how to use your brain and a clever app to get more done. …

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  • EPM

    The Great Inspection Roundup

    Heidi Walkinshaw from Real Plus offers some tips and suggestions to make your inspection rounds that little bit easier. Routines, periodics, ingoings, commencements, vacates, finals: whatever you like to call them, when it comes to office tasks we often find this is one that tends to take a segue into Neverland and is sometimes forgotten. Your inspections don’t need to be a nightmare task. …

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  • EPM

    Fitting it All in – and Finding Time for You

    Heidi Walkinshaw discusses how to get your time management and productivity under control, even taking into account the odd inevitable emergency. Time! That elusive beast that makes minutes turn into hours and days into weeks all in the blink of an eye, sometimes leaving us wondering ‘how on earth do I fit everything in?’ The demands on property management teams are growing fast as clients’ expectations increase in the ‘now generation’. …

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