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EPM
The Executive Property Manager: Sarah Bell
IN THE SALES ARENA, we have seen the emergence of Agent 2.0 and 3.0 (are we up to 4.0?) as the value of a sales agent has changed with technology and evolving customer expectations. The new breed of agents are true professionals, unrecognisable from the stereotypes which placed real estate among the least trusted of all professions. So where does…
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EPM
Marcel Dybner – Mastering Leadership
Marcel Dybner is the Head of Property Management at Boutique Agency Besser & Co in St Kilda, Victoria. With the business in a rapid growth phase, he applied for Transform Masters to ‘take a step back’ and look at how he could grow the company by growing as a leader. Taking in all the lessons, the transformative idea he put…
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EPM
Meet the (New) Office Genius
If there were a tool that could give you back two and a half out of the four weeks a year you would normally spend on manual invoice entry, would you make whatever change was necessary to get that time back and spend it doing something more meaningful? You don’t need to be Einstein to answer that question; the benefit…
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TECH + SOCIAL
Automation Nation
There is no doubt that we are on the crest of another wave of technological breakthroughs. The next generation of tech implementations are not the clunky packages that forced us to adapt to rules. The new era allows us to literally write the rules while intelligent tech adapts to the ways we want to work and live. When we think…
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EPM
The Third Dimension: Cushla Symons & Justin Miller
For Cushla Symons and her team, technology has enabled greater levels of operational efficiency, enhanced customer service and given a competitive edge over those who have not yet embraced it. The implementation of technology has been a deliberate course of action geared towards achieving these outcomes, combined with a healthy dose of restraint against implementing technology for technology’s sake. The…
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Brand Editorial
Fortune (and evolution) favour the bold: Sarah Bell
Once upon a time, fish came out of the ocean and, through a series of disruptions, they grew limbs, stood upright, and learned to use tools before reaching the ultimate human endeavour of the smartphone. In any disruptive process, there are innovators who create the possibility of change and early movers who adopt it and thrive. When the herd migrates to…
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EPM: News
Console Partner with EziDebit for Rent Payments
According to Console research, around 30 per cent of property owners have reported issues with receiving rent on time – something Console Pay is able to remedy with ‘set and forget’ functionality for rental payments, either directly from a bank account or credit card, which is only possible through an integrated direct payment system. Real estate consumers compare their agency…
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EPM
Spotlight on Rent Bidding: Sarah Bell
Rental bidding apps have been on our radar for a little while now: think Rentberry, Liveoffer and Rentwolf. In theory, I love what this tech is attempting: A free and open system, rewarding those who compete and are bold. Many welcome the move to a freer economy between landlords and tenants, and while I’m just as big of a fan…
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Infotrack
Uber: Over it?
With the mandatory deadlines for complete electronic settlement on the horizon in 2019, there is a lot of distance to cover between the milestones of paper – less paper – and ultimately, paperless transactions. The time and profit created by going paperless is a compelling benefit to real estate agents and business owners, yet according to an industry survey (commissioned…
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NEWS
Strict New Fair Work Laws for Franchisors
With Federal Parliament passing new workplace laws, Cameron Hancock, Commercial Lawyer at BusinesDEPOT , says that the amendments are going to be a wake-up call for Franchisors. “Franchisors no longer can turn a blind eye to poorly behaving franchisees. The onus has shifted…the franchisor now holds the onus of proof to prove that they took reasonable steps to prevent franchisees…
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NEWS
Queensland Government Going Digital by Default
For real estate agents, it is important to view the broader move to digitisation within the industry-specific movements. There is an intergovernmental agreement in place mandating a migration of property transfers from paperless to digital by 2019, and the topic of electronic signatures is gaining traction as we look towards a digital future. While the government is unlikely to face…
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Infotrack
Are You Ready for Paper to Turn Off?
Remember when they turned off analogue TV? My nan was really upset about it at the time. “What’s wrong with how TV has always been?” was the main question, but beneath it was fear, deep-seated, that her routine of 5.30pm Wheel of Fortune would be ‘disrupted’. She resisted the change until the mandated switch to digital TV took effect and…
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Infotrack
From High Street to Cloud Street
While the feedback of disgust at the concept of using about 10 of these floppy disks for an end of month back-up was unfathomable, it did get me thinking about the time when the now archaic floppy disk was going to be the end of paper; a goal which has been achieved in many industries… but not in property. The…
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FRANCHISE NEWS
BresicWhitney named in Top 50 Places to Work
BresicWhitney was born in 2003 from the vision of founders Ivan Bresic and Shannan Whitney to create an agency that led change and transformed the real estate experience for consumers and its employees. With a belief in collective leadership and a willingness to not only embrace but to create and lead change, the firm has just been named in Australia’s…
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NEWS
REIQ Host Real Tech 2017 and launch Agent.ID
The REIQ Real Tech 2017 Conference was created to fill a gap in the Queensland market – a conference that was solely dedicated to bringing only relevant technology to the real estate practitioner. REIQ CEO Antonia Mercorella said the idea sprang out of her recent trip to Inman Connect in New York. “It was an inspirational event and I realised…
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SUPPLIER NEWS
The Threat of Fraud Is The Real Fraud
In a recent industry survey conducted by InfoTrack, 40 per cent of real estate agent respondents reported concerns about fraudulent activity when using electronic and digital signature technology. The hyper-vigilance that seems to dissuade agents from digitising contracts doesn’t seem to apply to the same degree of scrutiny to good old-fashioned fraud. The survey indicated that only 2.17 per cent…
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FEATURE INTERVIEWS
The Un-Million Dollar Agent: Alexander Waters
Tell me about becoming a million-dollar agent. I basically worked about four years of normal working hours in that first two years. I was switched on all the time and shut myself in, doing the job, getting the next listing, transacting. There was almost a sense of anxiousness if I wasn’t doing something work-related like being on the phone. It…
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EPM: News
InspectSafe: Streamlining the inspection process
InspectSafe is the latest inspection management solution transforming the way residential property inspections are managed across Australia and New Zealand. It is an inspection app that provides essential personal safety features for property managers, whilst delivering peak efficiency and the real-time outcomes which property owners expect from professional management. InspectSafe captures key information from all trust systems and covers all…
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EPM
Rent.com.au reach milestone and launch new product
In its ASX statement, Rent.com.au has announced a surge of user engagement in the rental property portal, with its Renter Resume product hitting the milestone of 150,000 profiles created. The milestone coincides with the release of a new suburb profile feature, specifically geared at renters. According to Rent.com.au, the success of the Renter Resume product reaching 150,000 resumes in the…
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EPM
Balancing People and Purpose: O’Brien Real Estate
It was Peter Drucker who said that ‘Culture eats strategy for breakfast’, yet the founders and co-directors of O’Brien Real Estate, Dean O’Brien and Darren Hutchins, find a way to balance people and purpose. Sarah Bell caught up with the leadership duo who demonstrate the potential that can be realised when culture and strategy have breakfast together. “I think with…
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Elite Agent
Reviving Industry Wellness: Why the Real Estate Industry Needs to Take Action
AS PROVIDERS OF PROFESSIONAL services, the wellness and well-being of people in real estate needs to be a core consideration of industry sustainability. We’ve been focused on the digital and the dollar while a silent epidemic affecting the physical and emotional health of our agents, principals and property managers appears to have crept in at higher rates than other industries.…
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Elite Agent
Success on Your Own Terms: What Real Estate Agent Type Are You?
When it comes to helping agents reach their potential, Dane Atherton is peerless. The record-shattering operation at Harcourts Coastal shows that as Managing Director he knows what it takes to create a cluster of high-performance agents. Dane offers a unique insight into the agent experience. Reflecting on his current agency practice, drawing on his experience of training thousands of sales…
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EPM: News
REINSW Calls for Parliament to Act on the NCAT
As it stands, the original case has been granted leave to appeal to the High Court, but the REINSW wants Parliament to speed up the process. The court system has never been a nimble instrument of reform, and REINSW President John Cunningham has called on the Government to step in and address the situation because of the impact on residential…
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NEWS
Home Loan Refinancing Now Fully Digital in Vic and NSW
If you, or your clients, are looking at refinancing in either of these two states, the applications must now be lodged online with the land registries. WA also has a mandatory deadline for refinancing which kicks in from December. According to PEXA, the platform which makes electronic land transfers possible, the deadline will enforce the capability to provide consumers with…
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Elite Agent
It’s Written All Over Your Face: Alan Stevens
Using a face-reading technique called Rapid Trait Profiling combined with analysis of facial expressions and micro-facial expressions, as well as NLP techniques, Alan is very quickly able to determine someone’s personality and emotions – even if that is something they are trying to conceal. “I clear rooms,” said Alan on the topic of what ‘exactly’ he does. “Often people are…
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EPM
5 Signs it’s Time to Break Up with your Job: Michael Furlong
If you are finding yourself unhappy with your property management job, there are some telltale signs that it may be time to start looking for greener pastures, according to trainer and consultant Michael Furlong. Michael Furlong sees staff retention and turnover as an industry crisis. For property managers, finding out whether the grass is greener on the other side of…
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NEWS
Property Wise Launceston Recognised for Excellence
PropertyWise, a specialist property management business in Launceston, has been nominated as one of 17 finalists in Tasmania, in the 2017 Telstra Business Awards in the New Business category. In only its second year of operation, Property Wise Director Sally Shaw says that “Our clients interact with us as business owners of Property Wise Launceston however also as investors ourselves.…
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Elite Agent
Lawlab set to Rundl the World
Notwithstanding that Lawlab are the inventors and innovators of the Rundl collaboration platform, they also happen to be a team of experienced property lawyers and legal professionals who are among the most recommended conveyancers in Australia. The transition from local lawyers to a national conveyancing powerhouse began as an attack strategy against disruption. “What we saw, through things like fax…
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SA
New Digs for Harris Real Estate
Exciting news for the team at Harris Real Estate in South Australia as they unveil a new office in Kent Town. The new permanent home for their growing operations has seen the complete refurbishment of a two storeys commercial building creating a bespoke environment for the Harris brand to live. The design of the project was led by Jen Harris,…
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EPM: News
NCAT: Obedience To the Unenforceable
According to a recent decision of the NSW Court of Appeal, the rights and obligations of tenants and landlords may be unenforceable where one of the parties live interstate. This comes down to the fact that the NSW Civil and Administrative Tribunal is fully a part of the executive branch of the NSW Government, and therefore it seems that it…
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Elite Agent
Revive 2017 Round Table Series: Queensland
Elite Agent is following the Revive 2017 Wellness and Wellbeing Round Table Series tour as it makes it’s way across four of Australia’s capitals. The was at the brand new REIQ House in Queensland yesterday, and with only one more stop to go in Sydney today, we look at some of the ideas for wellness initiatives that can help create well-beings…
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NEWS
Revive 2017 Round Table Series: SA
At the half way mark of the Revive 2017 Wellness and Wellbeing in Real Estate Round Table Series, the tour (which began in Melbourne on Tuesday,) has now left Adelaide, with already some actionable takeaways from the first two meetings.
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EPM
Ashlea Merlo: Growth Leader
Ashlea Merlo worked extensively across property management businesses in Australia, driving growth as trainer and consultant, before seizing the opportunity to apply her knowledge and talent as Head of Property Management in one of Australia’s most exciting growth businesses, Clarke & Humel in Manly, NSW. I’m a true believer in personal development and investing in yourself. I’m constantly learning and growing in…
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Elite Agent
Revive 2017 National Round Table Series: Victoria
The first of a series of four industry roundtable meetings was convened yesterday in Melbourne as part of the National Revive 2017 Wellness and Wellbeing in Real Estate Project. The meeting series follows the collection of agent experience with wellness and wellbeing via a broad national survey on the topic. Round Table: One Location: Victoria Who: Kate Strickland (Marshall White), Penni…
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EPM: Industry News
PPM Conference 2017: It’s a Wrap
Day Two of PPM Conference 2017 has drawn to a close on a day of talented, respected speakers sharing their insights with delegates, amidst an atmosphere of inclusion and peer to peer support. “Being our 15 year anniversary, I wanted to create something special and memorable for PPM but more so for the overall experience of everyone attending,” said PPM Group Director,…
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