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National Auction Round Table Part 6: Auction Day

In Part Six of our 2018 National Auction Round Table video series, we look at handling the pressures of auction day, and how to communicate with buyers and vendors on the day. With thanks to realestate.com.au Agent Advantage.

Other videos in this series

Using auctions in your marketplace: Josh Hart

Other videos in this series TRANSCRIPT I think in my marketplace one of the key things is actually using auction. We’re a marketplace which doesn’t regularly go down that track but an auction’s all about transparency and showing the full scope of where the market is at. So, I would encourage people in my marketplace…

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Using auctions to build on experience: Karl Secondis

Other videos in this series TRANSCRIPT My advice to an agent coming into real estate is to embrace the auction process because it is a fantastic platform to build your real estate career. It’s a great way to build your profile. Selling properties in less time, the days on market are reduced. You’re selling typically…

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National Auction Round Table Part 7: The Role of Video and Social Media

Other videos in this series TRANSCRIPT Steve Carroll: Are agents using social media well to promote themselves? To promote auctions? I’ll kick off with yourself. Alec Brown: I’m probably biased as an auctioneer. I actually love watching livestream auctions, or auction highlights. I think what is becoming a little bit tiresome is the ‘just listed’…

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Asking your buyer the right questions: Matthew Scafidi

Other videos in this series TRANSCRIPTI think the best piece of advice for agents when running an auction campaign is to have a really good relationship with the buyers.A lot of agents, I think, just go through the motions when they’re doing buyer callbacks, and don’t ask the more detailed questions to find out whether…

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The importance of vendor communication: Peter Gourdouros

Other videos in this series TRANSCRIPTFor all you agents that are thinking that auctions, you gotta remember that communication is the key. You got to communicate with your vendor at all times. The reason for that is, you communicate with your vendor all times, what will happen is you’ll get a great result in auction…

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Building a successful auction campaign: Will Hampson

Other videos in this series TRANSCRIPTSo, what really makes a successful auction campaign is great marketing, stand-out marketing, presentation of the property, having really good presentation. A lot of the estate agents are styling properties and presenting the property really well for sale.  Having excellent vendor communication throughout the process, and buyer communication to culminate to…

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National Auction Round Table Part 6: Auction Day

Other videos in this series TRANSCRIPT Steve Carroll: So I’m selling my house, this Saturday, it’s going to auction. What’s your advice to me as the seller? Should I go shopping that day? Should I be in the back garden? What happens? Gavin Croft: As an auctioneer, I certainly want the vendor there. Again it’s an…

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Engaging with your buyers: James Bell

Other videos in this series TRANSCRIPTThe advice I’d give to agents that I work with all the time is, clearly, to make sure that you engage with your buyers, know where they are throughout the whole process and really use them and their feedback and make sure that they’re prepared for the day.  Have buyer…

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National Auction Round Table Part 5: Becoming an Auctioneer

Other videos in this series TRANSCRIPTSteve Carroll: What’s the difference between an ordinary auctioneer and a very, very good auctioneer? James Bell: I think understanding the dynamic of buyer and seller. I feel blessed that I’ve had the ability to have sold in our industry for 18,-19 years, and be an auctioneer that has sold and can read…

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Auction as a method of negotiation: Gavin Croft

Other videos in this series TRANSCRIPTIn regards to auction, the one thing that I would have to say is that real estate agents look at it purely as a negotiation method.  A lot of people talk about running the process and the reality is it’s very, very, similar, almost identical to a private treaty. The only…

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Luck is not a strategy for auction day: Tom Panos

Other videos in this series TRANSCRIPT Guys and girls. Listen very carefully. The market no longer will put the deal together. Fear of missing out. Buyer urgency has eased.  You’ve got to be a deal maker and what that means is you’ve got to start having some real conversations within those throughout the campaign. You’ve…

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Working with buyers and sellers: Justin Nickerson

Other videos in this series TRANSCRIPT The one thing for me that I wish agents knew about auctions was how much influence they actually have over buyer behaviour. We find that a lot of focus gets put into informing the seller and working with that seller throughout a campaign. We really feel that the agents…

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National Auction Round Table Part 3: Crucial Conversations

Other videos in this series TRANSCRIPTSteve Carroll: What I’m hearing from the table is there’s never been a time where the need to actually have a conversation, agent to seller, to say, “This is what you need to do. This is the value of your property. This is the strategies you should play.” We all…

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National Auction Round Table Part 1: Around the Grounds

Other videos in this series TRANSCRIPTSteve Carroll: Why don’t I kick off with, “What’s happening in the market at the moment?” We’ll kick off with New South Wales. What’s happening in the market in Sydney and wider New South Wales? Anybody can attack the question and jump in as you feel fit.Stu Benson: My clearance…

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TRANSCRIPT

Steve Carroll: So I’m selling my house, this Saturday, it’s going to auction. What’s your advice to me as the seller? Should I go shopping that day? Should I be in the back garden? What happens?
 
Gavin Croft: As an auctioneer, I certainly want the vendor there. Again it’s an enormous decision. I want them to actually really feel and see what’s going on. Because for me it doesn’t matter whether you sell or not, this is about making a really smart decision, a really intelligent decision. And the only way you can do that is if you can actually watch buyer behaviour. How they’re unfolding. How many buyers are there? Have they all engaged? Have you seen the market play out in front of you? 
 
Because, again, part of the auction day is for the vendor to see the market. ‘Cause I don’t have the visual element, which is the power in the day to the seller is to say “yes” or “no” based on them actually seeing the market. Instead of being behind the computer screen reading an email, it’s there and it’s real. And that can actually help you make really good decisions. 
 
So, for me it’s making sure you’re there. Making sure that you’re in a space where, I actually like them where, a lot of people try and some agents or auctioneers like them to go at the back. I want you to see ’em.

Steve Carroll: Anybody got a different view to that?

Gavin Croft: There’ll be times when we need some privacy, or we need to talk. We’ll move away. But I want you to feel it. I want you to see the buyers.

Matthew Scafidi: I had a vendor in Thailand two weeks ago, and he was away and his wife was there, and I said that we’re gonna livestream it for you. So you just need to go on the Facebook page and you’ll actually see what is going on. And the funny thing was, we passed in, we negotiated, and he was in Thailand, she was on the phone to him. And she’s going, “No, I don’t think we should sell.” And he said, “I just saw what happened. We need to sell. We had 3 bidders and they got another $19,000 after auction. In this market we need to sell it.” And he’s watching it from Thailand, and she’s right there.

Will Hampson: Three things I say to a vendor, to every vendor, before any auction I’ll conduct and that is… firstly, if we get close to the price you’ll have a decision to make, so they understand that upfront and so it sets the agent up for having that conversation if the bidding does slow down during the auction. 

During the auction it’s unconditional, so it’s a guaranteed sell. After the auction, a buyer can cool their heels and it could be of a conditional nature, or they may retract their bid. 

So to understand once its been negotiated out to a point during that auction, if you can make that decision during the auction it’s an unconditional sale. 

The third thing that I will always say to a vendor is we’re on your side. Make no mistake, the agent’s done a great job with the marketing campaign, it’s time and space to give the agent some credit for what they’re done and the work they’ve done through the campaign. But we’re on your side and we’re here to get you the absolute best price from the market. 

And then we go out and do the auction bit. But for them to know that, close to price we’re making a decision – obviously if it exceeds price that’s great – during the auction it’s unconditional and that we’re on their side. If they know those 3 things heading into an auction, you’re in a really good space.

Steve Carroll: So, you do all of this work. You rock up on the day and there’s only one bidder. And it must be heartbreaking for everybody involved.

James Keenan: I actually think one bidder is better than none. And if you’re a hot bidder it’s fantastic. I worked with an agent in the Inner West whose an absolute gun at putting a deal together with one buyer. And there’s one fundamental reason for that. He’s got a fantastic relationship with that buyer. He’s got to know that buyer. So when you get into the auction situation, he’s pre-framed it. He’s probably already had a chat with the buyer, about saying “Look you’re in a wonderful position today. You are one step ahead of everybody else. Don’t muck around. Right today you’ve got a step ahead. Come tomorrow, come Monday, you lose that advantage.” 

We’ll position it, he’ll take the buyer in, have a quick chat, come out, make a bid. Not only at what the vendor will want, he’ll go back and have another chat and potentially pay more. And that’s because the buyer trusts the agent. So the effort that has gone into it beforehand, right, is the key to getting it done, but look one buyer: happy days. There’s a lot of vendors at the moment that would like one buyer.

Steve Carroll: So, someone touched on this earlier on, there’s so much information on the internet now. I mean, we’ve never been in an era where buyers and sellers know so much. Yeah? Has that made the job for auctioneers easier or harder?

Gavin Croft: Consumers, when you buy or sell, they expect more. To your point earlier, Josh, is that a lot of people aren’t full time auctioneers. And they expect high level execution when you’re representing your biggest asset. And if someone hasn’t dedicated their time to that craft, you’re going to run into those issues, which you see in your marketplace. So, I think that people now just demand a certain level. They just do.

Stuart Benson: The more information, the better. As far as I’m concerned, from an auctioneer’s point of view and I’m standing out there, I want those buyers to know what the rental yield is going to be, what the median house price growth has been for the district over the last five years, what the comparable sales are, what the average days on market are, what the likelihood that they miss out on this one is, then getting the next one. I’m a big advocate of the more the better. The more they know about what they’re buying, the easier it is for me to sell it to them.

Alec Brown: You get to reinforce what’s known. Instead of introducing new facts, it’s just reaffirming and getting them across and comfortable in making a decision.

Steve Carroll: And what about pumping up the crowd, Tom? I’ve watched a few of your videos. Imagine the people listening to this particular recording are very young auctioneers, they’re wanting to get into the game. So the question to Tom is, how do you manage the crowd, how do you get the crowd excited?

Tom Panos: Part of it is yourself, but let’s face it. If you’ve got an auction and there’s one neighbour, a vendor there and the vendor’s cousin that’s come to support them to be there for moral support. The reality is, you’re gonna find it more challenging than if you actually have 300 people there. And most of the people sitting in this room are obviously experienced enough to know what I mean by able to have what I call ‘instinctive humour’. So, there’s no question about it. 

One of the things is the ability to make someone laugh without it looking like it was a pre-rehearsed joke. So, the ability to be able to add comic relief to a very stressful intense situation. Everyone is stressed because wherever there is no certainty, there’s anxiety. So, an auctioneer seems to have this ability to make something lighthearted but at the same time, keep it commercial. They’re able to actually make people laugh but at the same time keep them bidding. 

I think that they’re able to do something very important and that is to portray the real estate agent that they’re representing who has done 99 per cent of the work at that time to appear as worthy as they have been to get there.

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