EPM: Productivity

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  • Photo of From property manager to trusted adviser

    From property manager to trusted adviser

    Traditionally the role of a property manager has been administrative and task focused, which often results in clients perceiving them as low value. There are several reasons why, and it’s an important part of the conversation. We need to understand what we need to change to become more relationship focussed, with an emphasis on trust…

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  • Photo of Are you working to live or living to work?

    Are you working to live or living to work?

    More and more Australians are going above and beyond in the workplace, and the real estate industry is far from immune. Kate Strickland ponders the big question of inner guilt and fostering the work/life balance.  I recently read a stat about how Aussies aren’t taking leave anymore and it had me thinking about the reasons…

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  • Photo of Make the most of your meetings

    Make the most of your meetings

    The modern day workplace meeting is vastly different from days gone by. Forget serious, clinical boardroom events, today we have walking meetings, town hall gatherings and zoom coffee catch-ups. The intention is that a relaxed environment will make participants feel more relaxed and comfortable to share. The less formal and intimidating the meeting, the more…

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  • Photo of Business auditor reveals the 7 most frequent failures by Australian organisations

    Business auditor reveals the 7 most frequent failures by Australian organisations

    A leading global risk management provider has revealed the most common reasons why organisations fail to meet the goals they set. SAI Global is a trusted global leader in risk management solutions through its standards, assurance and training offerings across more than 130 countries. Over the years they've audited thousands of organisations – from the…

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  • Photo of Business game plan

    Business game plan

    Firstly, yes: a business plan is important and can help greatly, but a business plan has no hope without belief and action. Having the belief and intention of mind is what creates success, writing it down is just a reminder. So giving yourself a clear reminder of what you want to achieve in the form…

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  • Photo of Is your workflow just a checklist in disguise?

    Is your workflow just a checklist in disguise?

    At conferences I’ve been hearing words like “workflows”, “automation” and “AI” being thrown around. Understanding the nuances is key to making the right decisions for the future of your business. For this reason, let’s further investigate the use of the word “workflow”. Great technology is the difference between a simple digital checklist and automated workflows.…

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  • Photo of Seven steps to maximise energy in your team

    Seven steps to maximise energy in your team

    As I step into my 16th year of property management, I am blown away by the development we have seen in the system and support space. We are in an era where PM efficiencies are a hot topic and communication isn’t just important, it is expected of every team member across the rent roll. However,…

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  • Photo of Ask the PM Coach: Strike rate

    Ask the PM Coach: Strike rate

    Increasingly, our market is seeing out of area investors, many of whom I never get the chance to meet before they select a managing agent. How can I increase my strike rate? Great question. First up, be the area expert. Consistently provide value, add information and ensure you have secured multiple contact methods for keeping…

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  • Photo of 9 tips for becoming a stronger BDM: Tara Bradbury

    9 tips for becoming a stronger BDM: Tara Bradbury

    If I could narrow it down to one simple formula that would show you how to be a successful BDM, would you follow the steps? It comes down to three simple words: ‘be seriously interested’ in what you can do for others. I guarantee that reviewing these nine key areas will change the way you…

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  • Photo of Investing in you: Jo-Ann Oliveri

    Investing in you: Jo-Ann Oliveri

    Personal investment is a committed act to a four-step cycle of goal setting, training selection, training attendance and training implementation. Follow these four steps to make the personal investment a helpful habit in 2019: 1. GOAL SETTING The first step in the personal investment cycle is to list your goals, preferably towards the start of…

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  • Photo of Word Up : Fiona Blayney

    Word Up : Fiona Blayney

    I am a Dragon. Before you’re quick to agree, which dragon do you think I’m referring to? I’m talking about the Chinese zodiac sign. With the healthy arrogance of a Dragon, let me be the one to tell you that the Dragon is highly regarded in Chinese culture. Some Chinese even consider themselves descendants of…

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  • Photo of Spark Joy: Natalie Hastings

    Spark Joy: Natalie Hastings

    Summer holidays – so far as they exist for property managers – are good for two things: enjoying long days on the beach, and air-conditioned nights bingeing Netflix. If you’re anything like me, you’ll have indulged in an episode (real talk: every episode) of legendary minimalist Marie Kondo’s ‘Tidying Up’ on Netflix. In it, the…

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  • Photo of 5 ways property management needs to change

    5 ways property management needs to change

    The 2018 Voice of Australian Property Management report found that property management is suffering from a high level of disillusionment and defection from the industry, with the bulk of those employed in the sector passive about their roles. Here's what needs to change in 2019: 1 How we work needs to change The data revealed…

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  • Photo of How to stop feeling out of control

    How to stop feeling out of control

    Firstly, if you or your team are feeling stressed and overwhelmed, you are not alone. As someone who has worked in the industry for more than 30 years, I know this concern has been shared often by many principals and property management team members across the nation. The role of a property manager is extremely…

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