EPM: Productivity

  • Increasingly, our market is seeing out of area investors, many of whom I never get the chance to meet before they select a managing agent. How can I increase my strike rate? Great question. First up, be the area expert. Consistently provide value, add information and ensure you have secured multiple contact methods for keeping in touch. Once it comes…

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  • If I could narrow it down to one simple formula that would show you how to be a successful BDM, would you follow the steps? It comes down to three simple words: ‘be seriously interested’ in what you can do for others. I guarantee that reviewing these nine key areas will change the way you approach your BDM role in…

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  • Personal investment is a committed act to a four-step cycle of goal setting, training selection, training attendance and training implementation. Follow these four steps to make the personal investment a helpful habit in 2019: 1. GOAL SETTING The first step in the personal investment cycle is to list your goals, preferably towards the start of the year. Consider your role…

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  • I am a Dragon. Before you’re quick to agree, which dragon do you think I’m referring to? I’m talking about the Chinese zodiac sign. With the healthy arrogance of a Dragon, let me be the one to tell you that the Dragon is highly regarded in Chinese culture. Some Chinese even consider themselves descendants of the dragon. A Dragon is…

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  • Summer holidays – so far as they exist for property managers – are good for two things: enjoying long days on the beach, and air-conditioned nights bingeing Netflix. If you’re anything like me, you’ll have indulged in an episode (real talk: every episode) of legendary minimalist Marie Kondo’s ‘Tidying Up’ on Netflix. In it, the genial host puts her signature…

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  • The 2018 Voice of Australian Property Management report found that property management is suffering from a high level of disillusionment and defection from the industry, with the bulk of those employed in the sector passive about their roles. Here’s what needs to change in 2019: 1 How we work needs to change The data revealed that while most property managers…

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  • Firstly, if you or your team are feeling stressed and overwhelmed, you are not alone. As someone who has worked in the industry for more than 30 years, I know this concern has been shared often by many principals and property management team members across the nation. The role of a property manager is extremely complex. The diversity of the…

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  • Rebecca Halton As the CEO of LJ Hooker City Residential in Perth, Rebecca has a lot on her plate. Leading two offices and a sizeable rent roll in a fairly tough market, efficiency and cost-effectiveness were two of the top concerns for Rebecca’s business. She now has five staff members from Beepo working across both her offices. “We have three staff…

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  • It may seem like an outdated process to some, but conducting regular performance reviews across the property management department is a sure-fire way to motivate and reward your staff while driving the bottom line. WHY DO AN ANNUAL PERFORMANCE REVIEW? Clarity A performance review can be a great opportunity to get some one-on-one feedback from your employees and understand what their…

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  • There are a growing number of digital tools that can help a property manager improve workflow to drive efficiency. However, as property managers we have a tendency to want to complicate processes, which can result in clunky workflow and long nights of eating dinner at our computer. Over the years I’ve spent a lot of time auditing property managers and…

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  • Cough, cough. Splutter and sneeze. It’s not only your property managers who need to up their dose of Vitamin C and ensure they get their flu jab this season. Unbeknownst to you, your property management department may be in less than tip-top shape. A sickly rent roll may be underperforming for many reasons, potentially losing you money each month, causing…

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  • IT’S THE END OF MOVING DAY AND THEY’RE EXHAUSTED. Their backs are aching, their stomach rumbles with hunger and the only thing pounding harder than their sore feet is their throbbing heads. What they wouldn’t give for a hot shower, a glass of wine and an early night in with a movie. What if you, as your clients’ trusted real…

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  • Time. Don’t you wish you had more of it? Everyone’s time is limited. It doesn’t matter who you are or what you do; we all have the same number of hours and minutes in our day, and it’s a constant battle against the clock to get everything done. Unless you have PropertyTree. The team at Rockend is committed to helping property managers…

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  • How can you maintain the best of intentions you have whenever you set new goals for yourself or your agency? By working on aspects of your emotional intelligence (EQ), it becomes easier to stay on track. Not only will you develop more understanding of the importance of what you committed to, it will help you develop the inner self-confidence that you can…

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