Transform

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  • Your most valuable clients: Fiona Blayney

    In the final instalment of our Transform/19 highlights series coach Fiona Blayney is back to examine how the 80/20 principle can be applied to your customers. Fiona gives her best advice on accurately determining the return on investment of every client and how you can improve - in every area - of the four segments of employment and functionality within…

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  • Building your database from scratch: David Stewart

    In this instalment of our Transform/19 highlights series, coach David Stewart draws on his years of experience as a sales agent and as an innovator in the tech space to advise people on how to effectively build their database from scratch.

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  • The bottom 20 per cent: Fiona Blayney

    VIDEO HIGHLIGHTS 00:10 Applying the 80/20 rule to your team on an individual basis 00:51 Determining the reasonable performance level of every person in your organisation 01:25 Lessons of effective delegation from Jack Welch and GE 02:55 Customer satisfaction is the number one metric of a great property management business 04:20 The three reasons why…

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  • Working with the right clients: Claudio Encina

    VIDEO HIGHLIGHTS 00:10 Categorising your database by what kind of vendors you currently have 02:20 Understanding the difference between positive and negative tension 02:42 How to best eliminate risks which prevent people from taking action 04:24 How to work with expired listings 05:55 Understanding and defining what the 'A grade' buyer and seller you want…

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  • Overcoming call reluctance: Jet Xavier

    VIDEO HIGHLIGHTS 00:10 What studies say about agents not putting themselves out there 00:36 It's all mental, how the brain creates limitations 01:31 What you tolerate, you accept 01:50 You need to accept that changing your behavior will be hard 02:19 Asking the right questions is the best way to find a solution 02:45 How…

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  • Walking a mile in the client’s shoes: Andy Reid

    VIDEO HIGHLIGHTS 00:10 Andy's most valuable transferable skill from hospitality to homes 00:50 The little things you pick up from analysing your product in the eyes of a client 03:21 The 10 second rule for initiating interactions and why it works 05:10 How 'asking questions in motion' liven up a client interaction to build rapport.

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  • Productivity in prospecting with buyers and sellers: Caroline Bolderston

    VIDEO HIGHLIGHTS00:10 How Caroline views the 80/20 rule and how it applies to real estate01:03 Coach Caroline explains the concept of "starting from core"02:09 How the 80/20 rule applies to choosing the most important people you should be speaking to03:29 Persistence and the benefits of getting curious about who you should be tracking.     

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  • Heidi Walkinshaw: How can I get back on top of my time management?

    Learn more from PM Transform 2018 More videos from this series TRANSCRIPT Look at blocking things out. We know things like rent reviews can be pre-planned. You can look at those once a month so that you can put them into your calendar. Once per month, first Thursday of the month, that's when we look…

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  • Prue Bryant: How do I know if I’m ready for a leadership role?

    Learn more from PM Transform 2018       More videos from this series TRANSCRIPTIt's interesting because I think more and more these days and just with the generation that we're dealing with - everyone wants to be a leader. Everybody wants to take that next step, they want that career progression. They're very ambitious…

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  • Trent Shorland: How should I react when someone in my team makes a mistake?

    Learn more from PM Transform 2018       More videos from this series TRANSCRIPTOne of the things I try to do is I always make myself feel like it's okay to make mistakes, you know, we're all going to make mistakes along the way but don't make them feel bad about them. Obviously, we…

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  • Grant Turner: How quickly should I be responding to emails?

    Learn more from PM Transform 2018       More videos from this series TRANSCRIPTIt was actually your competition. Let's just hone in on one small part, which is how quickly you reply to email inquiries. Now, I'm a little bit against, and this is just myself personally, so the instant reply. Well, it's a…

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  • Lisa Perruzza: What should a BDM be posting on social media?

    Learn more from PM Transform 2018       More videos from this series TRANSCRIPTI've actually learned and looked at same mistakes that I previously made. So a lot of my posts in the past would have been, "Hey, look at me. I've just leased this property." No information, just a picture of me posing…

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  • William Chan: How should I organise a growing database?

    Learn more from Sales Transform 2018       More videos from this series TRANSCRIPTFirstly, I think you've got to accept that you're not going to have a perfect database ever. It doesn't work like that. I think, by the time you start calling the people from the start of the list to the end,…

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  • Ush Dhanak: How can I stop knee-jerk emotional reactions?

    Learn more from PM Transform 2018       More videos from this series TRANSCRIPTSo I want to talk about 'behavioural self-control' first as a topic. This is one that I personally struggle with all the time. Behavioural self-control is really taking a pause and a step before you make a decision about how you're…

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