Brand EditorialElite Agent TVTransformTransform 2019 Highlights

Walking a mile in the client’s shoes: Andy Reid

In the second of our series of Transform/19 highlights, auctioneer and Sold By Group Director Andy Reid shares four lessons for providing a great customer experience.


00:10 Andy’s most valuable transferable skill from hospitality to homes

00:50 The little things you pick up from analysing your product in the eyes of a client

03:21 The 10 second rule for initiating interactions and why it works

05:10 How ‘asking questions in motion’ liven up a client interaction to build rapport.






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