Brand EditorialElite Agent TVTransformTransform 2019 Highlights

The bottom 20 per cent: Fiona Blayney

In today's instalment of our Transform/19 highlights series, Fiona Blayney discusses how the 80/20 principle applies to the output that team members are expected to contribute. She also examines the three main reasons clients choose you, and asks you to consider whether the systems you have in place enable you to provide the best possible service.


00:10 Applying the 80/20 rule to your team on an individual basis

00:51 Determining the reasonable performance level of every person in your organisation

01:25 Lessons of effective delegation from Jack Welch and GE

02:55 Customer satisfaction is the number one metric of a great property management business

04:20 The three reasons why a customer chooses your service

04:29 Are your current systems and technologies enabling you to provide the best service you can offer?






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