Transform 2019 Highlights
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Your most valuable clients: Fiona Blayney
In the final instalment of our Transform/19 highlights series coach Fiona Blayney is back to examine how the 80/20 principle can be applied to your customers. Fiona gives her best advice on accurately determining the return on investment of every client and how you can improve - in every area - of the four segments of employment and functionality within…
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Building your database from scratch: David Stewart
In this instalment of our Transform/19 highlights series, coach David Stewart draws on his years of experience as a sales agent and as an innovator in the tech space to advise people on how to effectively build their database from scratch.
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The bottom 20 per cent: Fiona Blayney
VIDEO HIGHLIGHTS 00:10 Applying the 80/20 rule to your team on an individual basis 00:51 Determining the reasonable performance level of every person in your organisation 01:25 Lessons of effective delegation from Jack Welch and GE 02:55 Customer satisfaction is the number one metric of a great property management business 04:20 The three reasons why a customer chooses your service…
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Working with the right clients: Claudio Encina
VIDEO HIGHLIGHTS 00:10 Categorising your database by what kind of vendors you currently have 02:20 Understanding the difference between positive and negative tension 02:42 How to best eliminate risks which prevent people from taking action 04:24 How to work with expired listings 05:55 Understanding and defining what the ‘A grade’ buyer and seller you want to work with looks like.
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Overcoming call reluctance: Jet Xavier
VIDEO HIGHLIGHTS 00:10 What studies say about agents not putting themselves out there 00:36 It’s all mental, how the brain creates limitations 01:31 What you tolerate, you accept 01:50 You need to accept that changing your behavior will be hard 02:19 Asking the right questions is the best way to find a solution 02:45 How agents should think about interacting…
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Walking a mile in the client’s shoes: Andy Reid
VIDEO HIGHLIGHTS 00:10 Andy’s most valuable transferable skill from hospitality to homes 00:50 The little things you pick up from analysing your product in the eyes of a client 03:21 The 10 second rule for initiating interactions and why it works 05:10 How ‘asking questions in motion’ liven up a client interaction to build rapport.
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Productivity in prospecting with buyers and sellers: Caroline Bolderston
VIDEO HIGHLIGHTS 00:10 How Caroline views the 80/20 rule and how it applies to real estate 01:03 Coach Caroline explains the concept of “starting from core” 02:09 How the 80/20 rule applies to choosing the most important people you should be speaking to 03:29 Persistence and the benefits of getting curious about who you should be tracking.
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