Name: Your most valuable clients: Fiona Blayney
Uploaded: 2019-05-28T06:35:55+10:00
Description: In the final instalment of our Transform/19 highlights series coach Fiona Blayney is back to examine how the 80/20 principle can be applied to your customers. Fiona gives her best advice on accurately determining the return on investment of every client and how you can improve - in every area - of the four segments of employment and functionality within property management.

Your most valuable clients: Fiona Blayney

In the final instalment of our Transform/19 highlights series coach Fiona Blayney is back to examine how the 80/20 principle can be applied to your customers. Fiona gives her best advice on accurately determining the return on investment of every client and how you can improve - in every area - of the four segments of employment and functionality within property management.

By Elite Agent • 28 May 2019 • 1 min read

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VIDEO HIGHLIGHTS

00:10 Should you fire the bottom 20 per cent of your clients?

00:35 Analysing each client individually and assessing what their true value to your business is

02:00 What would happen to your bottom line if you removed the bottom line?

02:23 The four different segments of employment and functionality within property management

03:26 Identifying high dollar productive activity versus low dollar productive activity in leadership

04:23 Identifying high dollar productive activity versus low dollar productive activity in the growth segment of your business

04:56 The struggle of identifying high dollar productive activity versus low dollar productive activity in the admin and accounts segment of your business.