Overcoming call reluctance: Jet Xavier

00:10 What studies say about agents not putting themselves out there

00:36 It’s all mental, how the brain creates limitations

01:31 What you tolerate, you accept

01:50 You need to accept that changing your behavior will be hard

02:19 Asking the right questions is the best way to find a solution

02:45 How agents should think about interacting with customers

03:22 Stimulating the good vibes that will motivate you to tackle the hard jobs