VIDEO HIGHLIGHTS
00:10 What studies say about agents not putting themselves out there
00:36 It’s all mental, how the brain creates limitations
01:31 What you tolerate, you accept
01:50 You need to accept that changing your behavior will be hard
02:19 Asking the right questions is the best way to find a solution
02:45 How agents should think about interacting with customers
03:22 Stimulating the good vibes that will motivate you to tackle the hard jobs