Productivity & Best Practice

  • Writing and sharing a press release is an excellent way to generate awareness and buzz for your business, and it can even be an integral part of your content or property marketing strategy. But writing a press release is a bit different from writing a blog post, as you can’t just hit a publish button – you need to get…

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  • By all accounts the recruitment market for quality candidates is a competitive space, with over 5,000 agencies in NSW alone vying for top-quality candidates – making it as ruthless as the real estate climate today. In this market, there are a few key factors to consider when looking at your internal people plan. Be clear on your non-negotiables It is possible…

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  • Most people think that goal achievement is just about writing a set of actions and targets, whereas it is actually about taking actions to achieve your desired goal. Goals provide a purpose for our actions, be they personal or career-related. They can broadly be categorised into outcome goals, performance goals and process goals. Outcome goals are macro-view goals: the big picture,…

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  • As we leave one year behind and look towards the new one, we often find ourselves with the best intentions, feeling totally committed to new outcomes and results. We take time to set our goals and truly desire to do better, do differently and achieve new standards – only to find that after a short period we have reverted to…

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  • Recently I went on a 10-day residential retreat to learn an ancient Buddhist meditation technique called Vipassana. It required not talking for 10 days, meditating for 10 hours a day, fasting for 18 hours a day taking only a little fruit occasionally, and being shut out from everything I’ve known in my world for the last 53 years. I did it because…

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  • Talking to a team of agents on the Gold Coast recently, I asked them to picture a football team who has been playing on a dry surface for the last few years when all of a sudden they have a wet, rain-affected pitch to play on. If the players don’t adapt their game, they will lose. In that game, there will…

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  • Have you ever taken a moment to step back and think about the kinds of conversations you’re having with people within your team? Do you ever intentionally initiate certain kinds of conversations, or do you just let things happen by chance? One thing we have identified within businesses who successfully build strong cultures and alignment across their team is that…

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  • I recently attended the Inman Conference in San Francisco and witnessed the ongoing debate over disruption and technology in our industry. Let’s start the discussion by asking what technology enables us to do. From our perspective it’s designed to get our people to talk to more people, at the right time. But despite technological advances, human connection still needs to…

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  • In recent years, I have watched audiences at conferences become fascinated with messages from futurists. They have challenged our minds with stories of artificial intelligence, driverless cars and drones delivering our Amazon orders. They talk about a new generation that is growing up and has always been able to interact with their device. The studies show they are now dramatically…

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  • Throughout most of Australia’s major cities, one factor rings true: market conditions have changed. As any seasoned agent knows, change is immutable. It’s the only thing you can rely upon. Signs that change has hit your agency include fewer properties coming onto the market, longer days on market, lower auction clearance rates, circumspect buyers and fewer overseas investors. Paired with…

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  • The more I work with agent teams (of all sizes) the more convinced I am that communication is the underlying problem to many frustrations, disappointments and confusion – not to mention wasted time with interruptions, crossover and repeated information. As you may know, I am obsessed with reducing wasted time and increasing productive time, so I am always looking at…

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  • After years of rising growth, which some would say were boom market years post-GFC, things were bound to re-adjust. During the good times, we saw the emergence of the million-dollar agent and TV shows of the same name. Seminars and coaching all reflected this new breed of agent and what was possible in real estate – including French champagne and…

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  • No one expects you to work for nothing, but principals are often surprised by how much they really take out of their business in a year. The answers are hidden in your balance sheet but, because this is rarely looked at or understood, you are left in the dark. If wages or commissions are taken from the business by the…

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  • If you want to build a better property management business – one that is successful in the future – you must plant some of the seeds today and be prepared to play the long game. Jo-Anne Oliveri has five simple strategies where consistency will grow the size and value of your business in the future. 1. SURROUND YOURSELF WITH THE…

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