EPM
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EPM Workshop: The Challenge Of Change
WHAT ARE THE BIGGEST challenges facing property managers right now? Console and Elite Property Manager invited five leading professionals to comment on operational aspects, customer service and legislation. They discussed how these things affect their businesses today, and how these things may impact in the future. Chaired by Fiona McEachran of Console, this is what they said. Fiona McEachran: How…
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Gain a competitive advantage in your office with Absolutely Brilliant
Updated: 10 October Absolutely Brilliant is a new service that allows agencies to have a team of real estate professionals answering their callers 24 hours a day; even looking after the agencies’ staff mobiles and dealing with their calls when they can’t. It’s like the agency and their staff having personal assistants. And for an agency and their staff to…
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Rockend wins Employer of Choice at the Regional NSW Business Chamber Awards
Rockend has been awarded the winner of the Employer of Choice award at the North Eastern NSW Business Chamber Awards. The honour was delivered on 26 June 2015, in front of 300 guests in a ceremony which was hosted Luna Park. As stated on the official NSW Business Chamber Awards website, the Employer of Choice award “recognises excellence in HR…
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A Bigger Home for Renters in Australia
THE RECENT ASX listing for rent.com.au Ltd (RENT) has propelled the company into a dynamic phase of growth as it moves a step closer to its goal of becoming the ‘Home for Renters in Australia’. CEO and Founder Mark Woschnak shares some insights into the company’s seven-year journey and future vision. Rent.com.au has just listed on the Australian Securities Exchange…
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KPI’s: More Than Just A Number
KPIS MAY BE ESSENTIAL for productivity and growth, but Cathie Crampton highlights how setting targets can actually help to infuse your team culture with energy and passion. ANY SEASONED operator knows KPIs and the role they play in supporting and engendering a successful business. I would suggest that KPIs create more than that; they are also the fundamental platform upon…
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Hannah Gill: Beyond Business Development
HANNAH GILL FROM Independent Property Management (IPM) in the ACT is no ordinary BDM. She is highly motivated, continually striving for excellence, career driven and winner of numerous industry awards, including the REIA Property Manager of the Year in 2014. Currently managing a team of 12 and a fortnightly marketing magazine while maintaining an enviable list-to-lease conversion rate of her…
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Property IQ acquires leading real estate forms business
Property industry software provider PropertyIQ today announced it has acquired ADL Software, which is one of Australia’s leading suppliers of legal contracts, agreements and forms for the real estate industry. ADL Software provides ADLForms, an electronic contracts and forms solution for real estate professionals, as well as ADLInspect, which allows agents to easily complete condition reports on site using their mobile device. PropertyIQ Chief…
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Melanie Attard: Century 21 The Property Shoppe Windsor, NSW
Melanie Attard has been in the real estate industry in the Hills and Hawkesbury areas since 2005. She is a Licensed Real Estate Agent and Strata Managing Agent. She also holds a Diploma in Property and a Certificate IV in Strata Management, and has recently won the Century 21 Property Manager of the Year award. With her sincere, enthusatic approach…
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Kevin South: Toop & Toop Hyde Park, SA
Kevin South of Toop & Toop was interested in real estate from a young age. Property management was only supposed to be a temporary stop, but after winning Rookie PM of the Year in his first year he never looked back. Ten years later he’s still here and achieving excellence in his local area of Hyde Park, SA. What made…
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Generation Y-es!
Three young professionals. A growing rent roll. Loads of youth and enthusiasm. With a lively and interesting presence on social media that made us take notice, these ladies are all about having fun while building a serious business. Just over a year ago, aged 21, Jess Mazzocato, Director of RealEstate Precinct, started her own property management company by recruiting her…
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Team Spirit
Sarah Dawson of Rockend shares her ideas on teamwork and ensuring your team’s success. PROPERTY MANAGEMENT teams come in a variety of sizes and with a diverse range of rent rolls. While all these teams operate differently, there are some common strategies and practices that successful teams use to operate more effectively. It’s important to remember that your rent roll…
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Close Collaboration
Getting the sales team and the property management team to work effectively together so they are referring business to each other is no easy task, but Brett Greensill, Principal of LJ Hooker New Farm, has pretty much managed to perfect it. Having started the business from scratch, he and his partner Andrew Clough now manage around 1,000 properties, with close…
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Above and Beyond: The New Customer Service Normal
In the past a basic level of customer care was considered adequate for both landlords and tenants. Now, thanks partly to social media, a little more effort pays dividends. Natalie Hastings explains why. Long overdue and very welcome, the real estate industry is starting to finesse its reputation with a combination of compliance and an earnest focus on the service…
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8 Property Management Takeaways from ALPPPS
Well, that’s wrap! After two massive days earlier this year at the Annual Principals and Property Professionals Summit (ALPPPS), event organiser Jo Oliveri provides the top eight business, technology and leadership takeaways to help your property management business achieve game-changing success. COACH YOUR TEAM When it comes to leading your team, act like a sports coach. This differs from simply…
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The Advice Boomerang
Have you been hit by the Advice Boomerang? Are there things you say to others that are really meant for you, and how do you stop that boomerang from coming back? HOW MANY times a day do you dish out advice? Have you ever considered the regularity in which you share your opinion? I’m sure you’ve already shared some of…
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What’s Your Disaster Recovery Plan?
New South Wales recently experienced some of the worst flooding and storms we’ve seen in over 10 years. Many businesses were left without electricity for days, and some were completely destroyed in the horrific flooding. Alister Maple-Brown, CEO of Rockend, discusses how you can take better precautions to protect your critical business data. As you can imagine, unexpected events like…
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Make Each Day Count: Measuring Property Manager Performance
Improving a property management department so often comes down to measurables: setting your property managers KPIs and following up on their progress. Natalie Hastings from hastings + co offers a technology-fuelled roadmap to measurable success. AS ANY REAL estate veteran worth their salt is well aware, successful property management and sales departments are the result of a numbers game played…
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The Clock Is Ticking: Are You On Target For 2015?
A quarter of the way through the year, Tara Bradbury reminds us of the time management skills we all need if we’re going to meet our targets. WE HAVE now come to the end of our Innovate 2015 Tour and one of interesting comments I heard along the way is ’I was so busy in January and the start of…
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Rockend releases update with new Inspection Workflow features
REST Professional Version 12.5 released today delivers users further automate manual tasks, build your business, grow profits, and deliver the best service experience to your customers. Watch the video above to see the new inspections workflow. Some of the latest features include: New Inspections Workflow – Allowing you to seamlessly move through the workflow to plan your inspections. Agency…
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How to Hire a BDM
Tara Bradbury explains the qualities you need to look for in hiring a BDM for your property management business. Choosing the right BDM is essential for any real estate agency that wants to achieve fast and consistent growth in 2015. Before you even advertise for the vacant position, it is important you understand and develop a proper job description. From…
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5 KPIs to Keep Your Property Management Business on Track
Key Performance Indicators or KPIs are business metrics used to measure, monitor and manage your property management team and business. They show you how effectively targets, objectives and goals are being met and whether or not your property management business is on track to success. Jo-Anne Oliveri discusses which KPIs should you be setting, and why. SETTING KPIS is critical…
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Fitting it All in – and Finding Time for You
Heidi Walkinshaw discusses how to get your time management and productivity under control, even taking into account the odd inevitable emergency. Time! That elusive beast that makes minutes turn into hours and days into weeks all in the blink of an eye, sometimes leaving us wondering ‘how on earth do I fit everything in?’ The demands on property management teams…
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Get Smarter – Be Different – Take Action!
It’s time to focus on moving forward. Debbie Palmer has some tips for making 2015 your best year yet. HAVE YOU taken a moment to review how you’ve performed over the last 12 months? Did you achieve your goals? And if not, how can you do things a little differently this year? Did you experience any setbacks? If the answer is…
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Right From the Start
Natalie Hastings looks at ways to improve your team’s performance in 2015 through better recruitment and training. A FRESH NEW year lies before you, offering the chance to make 2015 your best real estate adventure yet. Before the year begins in earnest, take time to think about your business and the people who power it. To make 2015 the outstanding…
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Staff Training: Investing in The Future
Sarah Dawson of Rockend explains why taking time to train your employees is never a wasted effort. STAFF TRAINING IS an area that is often neglected in real estate agencies. Many business owners fail to business operates and recognise all processes and technology in your office, which creates a highly productive environment. In some cases a high turnover of staff…
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The Offshoring Experience
While outsourcing in property management has been a buzzword on everyone’s lips for some time, Pamela Thomson from McGrath Neutral Bay has made it work for the incredibly busy group of McGrath offices on the Lower North Shore of NSW. We spoke to her in detail about her experiences incorporating offshoring into such a large team, including how to prepare,…
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Dedication to Task
Melanie Dennis, Director of Domain Property Advocates, describes how employing a dedicated leasing consultant can greatly improve the service you provide. PROPERTY MANAGEMENT is an ever- evolving industry. Clients require more support and assistance to maximise return and growth than ever before. Investors are savvy and knowledgeable in the 21st century and looking for more than simple property management; instead…
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Five Ways to be A Gamechanger in 2015
New year, new start! Jo Oliveri offers some practical suggestions to raise the bar in the next 12 months. IF YOU WANT TO be a game changer in 2015, you are going to need to start it with a purpose. These five simple strategies in the areas of operations, technology, leadership, marketing and customer service can help you stand out…
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Property Manager Profile: Karina Reed, hockingstuart Glen Iris
Karina Reed is a seasoned authority on all aspects of property management, having amassed over 22 years’ experience in the industry. Conscientious, efficient and hard working, she maintains a genuine enthusiasm for helping people and still ‘loves a challenge.’ As manager of the property management department at hockingstuart Glen Iris, Karina heads a dedicated team who respect her knowledge and…
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Thinking of You
Fiona Blayney says that it’s time to silence your harsh inner critic and focus on the positive. I thought of you today. It’s not often that I do, but today I thought of you. I wanted to give you an enormous smile, a big hug, and say you’ve done an amazing job and I hope you’re proud. I wanted to…
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Grow it Alone
Do you rely too much on the sales department for new rental managements? It should not be your only source of leads, says BDM Academy founder Tara Bradbury. ALL BDMS understand that in order to generate more business you need to allocate prospecting and promotion time. I used to be the prospecting excuse expert. I would say to my principal…
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PM Profile: Kylie Harbo, Davey Real Estate WA
Kylie Harbo of Davey Real Estate is this year’s REIWA Residential Property Manager of the Year. With a mantra of ‘Excellent service’ she is an industry leading Business Development Manager and also manages a portfolio, albeit a small one at 60. She is as comfortable working single bedroom units as she is working up to $1,500+ per week mansions. Currently…
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Look – Up in the Sky
Fiona Blayney spends a lot of time travelling, but her reflections lie closer to home. What does family teach us about business, and how do we make sure all our sacrifices are worthwhile? THE NEXT time you watch the planes overhead, commuting people from state to state, country to country, holiday to home and business to office, you may be…
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5 Ways to Attract New Landlords and Tenants Online
If you build a great website and then neglect to keep it updated you are wasting an opportunity to generate new prospects, says business development coach Tara Bradbury. OVER THE last 12 months I have spent a lot of time contacting BDMs and checking out agency websites. When I phoned one company to speak with a lady I was surprised…
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13 Proven Strategies to Help You Retain Your Team
Jo-Anne Oliveri ireviloution intelligence demonstrates how to find and keep the staff you need to grow your business. RETENTION IS how you can unlock a sustainable income stream in your property management business. To achieve retention you must first build a loyal, skilled team; then, using that team, build a loyal client base. What follows are 13 proven strategies that…
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