EA10
-
EPM
Searching for Wally
Finding the right member of staff can be a matter of sifting through a great many potential candidates before you strike gold. For our new people-focused column, Fiona Blayney asks: is your people strategy really sustainable, or is it time to think outside the box? AS I TUCK MY daughters into bed, we go through the final leg of the…
Read More » -
Elite Agent
A Focus on Growth
AS RENT.COM.AU MOVES a step closer to its goal of becoming the ‘Home for Renters in Australia’, CEO and Founder Mark Woschnak shares his insights into the company’s seven-year journey and future vision. WE ARE AT the beginning of a significant, long-term growth phase for the property management industry. The type of renter growth anticipated nationwide highlights a noteworthy and…
Read More » -
BEST PRACTICE
Build not Burn
Every top real estate coach from John McGrath to Josh Phegan, Claudio Encina and others insist you look after your body so that you can perform at your peak. Weight training is recognised by many as the most effective form of exercise in terms of results. Emily Schofield explains how you can change your body composition for the better. RECENTLY…
Read More » -
Elite Agent
Passion for real estate: Trent Faunt
Trent Faunt has had a passion for real estate from a young age, ever since he watched his parents operate a successful furniture enterprise and learned the ins and outs of business. He was listed as top agent after his first year at Kingaroy Real Estate and then made the move to Brisbane, where he now works for Place Estate…
Read More » -
EPM
Continuous Improvement
Tina Case started out as a weekend receptionist. Working her way up she now has a dual role in her own agency, Professionals Lithgow, as both Principal and Property Manager. Tina discusses how it all started, how she deals with the demands of the job and what keeps her motivated. Tell us a bit about yourself and your role at…
Read More » -
EPM
The Art of Personal Communication
Although the list of available technology continually grows in property management as we automate to get more productive, it should not replace human communication. Here are some tips on what you should say and when you should say it from Amy Sanderson. Two-dimensional communications, such as text and email, are especially open to misunderstanding as they are essentially impersonal. Where…
Read More » -
EPM
Best of Both Worlds
ONCE UPON A TIME IT WAS A CHALLENGE to think about outsourcing your trust accounting to someone else. But times have changed, and now it is relatively easy to gain efficiencies, save costs and sleep at night knowing everything is expertly done for you by professionals that are right here in Australia. Twelve months ago one of the oldest and…
Read More » -
BEST PRACTICE
The Awesome Human Manifesto
One of the greatest things you can do to become the best agent you can be is to become the best human you can be, says Jet Xavier. LET’S BE honest; the real estate industry can be a very egocentric and dominated space, filled with people only out for their own needs, when in fact it should be the other…
Read More » -
CUSTOMER SERVICE
4 Rules for Building a World-Class Referral Network
TIM FERRISS IS AN ENTREPRENEUR, angel investor and author of the New York Times bestseller The 4-Hour Work Week. Kylie Davis applies his rules to the real estate industry, based on the findings of CoreLogic’s recent survey on Consumer Perceptions. I HEARD TIM FERRISS speak at AREC 15 and I have to confess I became a bit of a fangirl.…
Read More » -
BEST PRACTICE
Waste sucks – so bin it!
How much wasted time, money and effort exists in your business? John Knight from BusinessDEPOT applies the ‘seven deadly wastes’ criteria to real estate and asks: What are you going to do about it? LET ME PUT my cards very clearly on the table – I hate waste, yet it is rife in most real estate businesses. The word ‘waste’…
Read More » -
BEST PRACTICE
Mind over Matter: How To Get What You’re Worth
IS SOMEONE TRYING TO NEGOTIATE you down on your fees? Not making the right offer on a listing? NLP expert and sales coach Charmaine Keegan says your private thoughts may be subconsciously influencing you – something you need to be mindful of every time. REGARDLESS OF the context, be it the price set on a home or a commission, if…
Read More » -
EPM
Accounting for Success
CAMERON GARRY ISN’T your run-of-the-mill PM business owner. As co-founder and director of Adelaide-based Affordable Property Management, the former chartered accountant travelled an interesting career path before successfully landing in property management. Story by Anthony O’Brien. AFTER GRADUATING WITH an accounting degree from the University of Adelaide in 2005, Garry worked for global Chartered Accounting firm Grant Thornton in Adelaide,…
Read More » -
EPM
Rent.com.au Offers Listing Upgrade Options
In a competitive market, it can be difficult to pick up the required visibility to capture renter and landlord enquiry. As a dedicated rental website, rent.com.au offers a unique opportunity to secure high visibility in core areas and additionally capture landlord enquiry, ensuring the continual growth of your rent roll. It’s time to find your point of difference. If bolstering…
Read More » -
Elite Agent
Technology Builds the Agent of Today
“THERE’S SOMETHING REALLY special going on here; there’s nothing really like it. Our agency culture is what I’m most proud of.” Meet Ash Marton, a veritable ball of energy and enthusiasm. And he’s got much to be proud of, what with a growing independent agency, Ash Marton Realty, and a freshly-launched industry-leading website to boot. Interview by Iolanthe Gabrie. STARTING…
Read More » -
Elite Agent
Listing Ahead Of the Curve
WE’VE ALL HEARD THE SAYING ‘slow and steady wins the race’ and real estate agents should take heed of this when they’re prospecting for new listings. Josh Phegan explains why you need to think about listing ahead of the curve – for the future. THE IDEA OF listing ahead of the curve may make you think you need to list…
Read More » -
Elite Agent
When Two (Don’t) Become One
AS FRESHLY-MINTED PRINCIPALS, Andrea Bonner and Sally Shaw’s business relationship is unique in more ways than one. They’re the vibrant duo behind Tasmania’s revolutionary estate agency, PropertyWise Launceston, and have established a new set-up that sees their sales and property management departments working closely yet independently. Story by Iolanthe Gabrie. WARM AND empathetic, veteran sales agent Andrea smiles, acknowledging that…
Read More » -
Elite Agent
Constants amid the Chaos
The ability to find consistency as the days throw chaos at you is where you will find success, says Mark McLeod. I OFTEN REFER to our day as being divided up into constants versus variables. This means that there are things that you have control over, the constants, and we can argue that the chaos is often the variables. Often…
Read More » -
EPM
Seven Fundamental ‘Screaming’ Realities of Customer Service
QUALITY SERVICE, EXCELLENCE, benchmarking and best practice have become the fundamental rules of business today. Your customers are more demanding than ever and your service standards may make or break. Colin Pearce explains the realities of what it takes to keep them happy. 1 CUSTOMER SERVICE MANNERS ARE A PRIORITY You know as well as I that getting it right…
Read More » -
Elite Agent
Community Engagement: 5 Business Building Ideas
THE MOST EXPENSIVE part of doing business is finding and keeping new clients. In this article Tanja M Jones shares five simple creative collaboration strategies that meaningfully position your brand into the minds and hearts of your local community. IT CAN BE HARD to stand out in a noisy real estate crowd, where every brand wants to be seen and…
Read More » -
EPM
The Three Trends in Tech That Will Improve Your Business
TECHNOLOGY IS CHANGING rapidly, and keeping up to date with the latest trends can be challenging. Here we examine existing and upcoming tech developments that can help your agency work faster and more efficiently. Technology in your agency should do one of two things: enhance the tenants’ experience or make your internal business processes more efficient. The former will help…
Read More » -
EPM
The ‘Gabby Effect’
Fiona Blayney had her hands full when a moment of stress led to a domestic mishap. Saved by the kindness of a stranger, she points out how everything we do impacts on other people – and why we should all pay kindness forward. I had a knock on the door this week. Turns out it was a pretty important knock…
Read More » -
Elite Agent
Is Your Database Fit or Fat?
For years we have heard from coaches, top performers and advisors that a clean database is the key to performing consistently in any market. Match this with systems and a methodical attitude and you certainly have a formula for success. IN THE FUTURE, your data will be even more important than it already is. But if you were to ask…
Read More » -
Elite Agent
Stefanie Dobro: The Trusted Advisor
AS A UNIVERSITY STUDENT, 2016 Real Estate Results Network (RERN) Hall of Famer Stefanie Dobro, an associate director at Fremantle-based independent Caporn Young Estate Agents, swore off a job in sales. Yet almost 25 years later, after a being a trusted advisor in politics and academia, Stefanie is now a trusted advisor in all matters property and without doubt one…
Read More » -
Elite Agent
Are you ready soar with Naomi Simson
Naomi was recently ranked second on the Business Insider’s list of Australia’s biggest tech influences and has received numerous awards throughout her career. She is known to be an entertaining speaker on entrepreneurship, motivation, reward and recognition; she is passionate about her own life and career, and in helping others to create their own success. She runs one of Australia’s…
Read More » -
Elite Agent
5 Trends That May Influence Property in Australia
THEY SAY THAT THE ONLY constant is change, and this is especially true of real estate. Architectural preferences change, new materials become available, construction methods take advantage of the latest technology, home layouts become more in tune with demographic and social changes, and many other factors begin to influence what buyers want – and how real estate professionals should market…
Read More » -
EPM
The Lost Art of Conversation
WHATEVER HAPPENED TO GOOD old-fashioned communication, the type where you get on the phone and talk to someone? Sophie Lyon discovers that, no matter where you go now, actually having a conversation about anything is almost impossible. I bought a car recently and decided against one dealer because she continuously sent me text messages. I may be old-fashioned but, if…
Read More » -
EPM
Top 5 Apps for Australian Real Estate Agents
Smartphone applications are changing the way real estate professionals operate. With thousands of property applications available, real estate agents and property managers now have a multitude of tools at their disposal to improve their productivity, sales and service. Below are some beneficial tools and technologies for professionals in the real estate industry. CO Everywhere CO Everywhere is an iOS mobile…
Read More »