EPM: Case Studies

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  • Kelley Seaton: Delivering outstanding service

    Kelley Seaton is the Director of the Leasing Network, a boutique property management service on the Central Coast of NSW. Having worked in the industry for over 25 years, she loves nothing more than challenging herself and her team to deliver outstanding service. What motivated you to get into property … …

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  • Eleni Roumanous: Reversal of fortunes

    An industry veteran with 25 years in the property management sector, Eleni Roumanous is as passionate about growing her rent roll and her PM team today as she was on her first day in the job. For the Century 21 Eastern Beaches Maroubra principal, the secret to that success is … …

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  • Having a ball: 60 years of life, love and real estate

    Luton grew up on a cattle and sheep farm near Adaminaby in New South Wales, where he learned the true meaning of hard work. Working on the farm before and after school every day, plus all weekend, taught him solid values around work and money. “My parents were the average … …

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  • Reinventing residential rentals: Tina Grey

    Every now and then in your career, you may be fortunate enough to work on a project that is truly special. A body of work that not only stimulates you but has the potential to change the very face of the industry you are so passionate about. I am living … …

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  • What landlords and tenants are really thinking

    The latest Perceptions of Property Managers report examines the quality of service landlords and tenants receive from agents. It found that while the majority of landlords – 56 per cent – received good or excellent service from their property managers, 16 per cent of landlords experienced poor service and an additional … …

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  • There are no secrets to success: Ewan Morton

    The desire for excellence has always been at the crux of what gets Ewan Morton out of bed every day. It is this relentless drive that has helped the 50-year-old turn the fledgeling family real estate business he co-founded with his father Mark 22 years ago into the burgeoning real … …

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  • Helping hands: Meet the PMs giving back to their community

    According to Roy Morgan data, one in 10 people find real estate agents ethical and honest, putting them at 28 on the list of 30 professions (just above advertising professionals and car salesmen). “In every industry you will get people who don’t do their job well,” says Alexandra Haggarty, managing … …

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  • Tennille Mugridge

    Flying High: Tennille Mugridge

    Tennille Mugridge started out in real estate as a ‘Girl Friday’. Nineteen years later she runs her own agency on the Central Coast, Home Specialist Property Management. As well as managing a small portfolio, Tennille is a mum and says she loves to keep busy – which is just as … …

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  • Katherine Kyriakou – McGrath Blackburn & Box Hill

    Former VCE teacher Katherine Kyriakou followed her husband into real estate almost by accident after filling in as temporary office cover. Over twenty years later, she’s now Principal of Property Management, McGrath Blackburn & Box Hill, with a rent roll of over 1,000 properties. Tell us a bit about yourself. … …

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  • Rental Revolutionary: an exclusive with the new CEO at rent.com.au

    GREG BADER IS THE NEW CEO at rent.com.au. After just six months in the job, he is already shaking up the way that renters apply for property, as well as crafting an innovative pricing model where the agent pays zero unless the tenant also comes from rent.com.au. With the percentage … …

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  • The Power of Insight with realbenchmark

    Since its launch at ARPM 2016, realbenchmark has been gaining serious traction as an essential management tool for busy managers and principals. It helps them rapidly see where their business stands in the present moment, tracking comparisons to past performance and other industry-leading real estate businesses. It’s also available on … …

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  • customer service WA style

    Be a Customer Service Specialist

    Enjoying her new role at Harcourts Beachside in WA, Janine Scrivener is all about customer service and the importance of kindness in dealing with other people’s problems. Tell us a bit about yourself and your current role. My current title is Property Administration and Business Development Manager and I do … …

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  • Communication Guarantees and Accountability in Property Management: David Traeger

    David Traeger talks to EPM about his brand new PM agency, DT Property Management, solutions for communicating with clients and the advantages of his background as both landlord and tenant. Tell us about yourself and your agency. When did you start in property management, and how many staff do you … …

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  • property management

    Taking Good Care

    Nursing and property management may not seem to have much in common, but that’s certainly not the case according to Bev Pellow, Principal at Ray White Rural Temora and Narrandera. After 30 years in nursing, she made the move to real estate and hasn’t looked back. Since setting up her first … …

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  • Just Do It! – Joanne Avenell

    After starting as a receptionist for a real estate agency in 1985, Joanne Avenell soon crossed over into property management. After a while, she started her own boutique PM office on the Mornington Peninsula in Victoria, as part of the Eview Group Your Brand, Your Business model. Tell us a … …

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  • landlord research

    Landlords may not be who you think they are: Report

    Elite Agent: Do you think that technology will erode the place of the property manager? If not, why not? Richard Bray: I don’t think it will erode the place of a property manager. It will make real estate agencies more efficient, so they won’t need as many staff. It will … …

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  • PM Transform: The Halfway Point

    Time to check in with our PM Transform teams to see what they have learned in their journey so far. Our four teams include a director, property manager and BDM from each office working together to transform their business and their careers. Team R&W Hurlstone Park Adriana Dendrinos, Principal I … …

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  • Sarah Ferre McGrath

    Sarah Ferré: McGrath Property Management Leichhardt

    ARPM 2016 speaker and Senior Property Manager Sarah Ferré started in real estate straight out of high school in 2006, even though she had been accepted into the University of NSW to complete a combined Arts and Media degree. Deferring that, she is now back at university to study Law, … …

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  • Best of Both Worlds

    ONCE UPON A TIME IT WAS A CHALLENGE to think about outsourcing your trust accounting to someone else. But times have changed, and now it is relatively easy to gain efficiencies, save costs and sleep at night knowing everything is expertly done for you by professionals that are right here … …

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  • Harriet Hovey

    Harriet Hovey: LJ Hooker Bathurst

    Originally from the UK, Harriet Hovey migrated to Australia in 2011. Over the last four years she has worked as a property officer and property manager, and is now a senior property investment manager at LJ Hooker Bathurst. A member of LJ Hooker’s Captains Club, she was the 2015 International … …

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  • From Conveyancing to Real Estate

    Kaly Smith is a property investment specialist with Ray Mack Real Estate Albury/Wodonga on the border of NSW and Victoria.  Well-known for her low vacancy rate and ‘can- do’ attitude, Kaly will soon become part of the business on the property management side. She currently manages all the aspects of … …

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  • Esther Nilson: Rentwest, WA

    After more than 20 years in a variety of administrative roles, including 15 years within the Government legal system, Esther made the move to real estate – first in sales and now in property management. Her high standards and busy lifestyle, both in and out of the office, mean little … …

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  • Hayley Mitchell

    A Day in the Life – Hayley Mitchell

    WHAT DOES A DAY IN THE LIFE of a property manager really look like? Fiona McEachran, marketing manager for Console, spent a day with Hayley Mitchell from Mitchell Property Management in Victoria to find out. Hayley, what is a typical day like for a property manager? A typical day in … …

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  • Jodi Ford

    The Ladder of Success

    Jodi Ford started out as a receptionist and secretary in a real estate office. Now 33 years later, she’s Property Management Director at Coronis, managing one of the largest portfolios in the country. With responsibilities including rent roll growth, customer service and profitability, not to mention career advancement for her … …

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  • Jessica Rodriguez: Senior Property Manager Peter Leahy Coburg, Victoria

    How long have you been working in real estate? I started back in 2006, so it’s almost nine years. What are your qualifications? I completed a Certificate III in Real Estate (property management/traineeship) along with my agent’s representative course when I first began my career. I then took my Certificate … …

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  • Louise Noakes: Justin Ferguson Property Specialists Cammeray

    When did you start in real estate? I started my real estate career over 13 years ago, back in 2002. What made you choose a property management career? From an early age I was interested in real estate. This was probably due to the fact that I come from a … …

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  • Katrina Burns: Team Spirit

    Katrina Burns is a property manager with RE/MAX Hills & Country in Mt Barker, South Australia. Very much respected as a ‘no nonsense’ person with a careful attention to detail, Katrina controls the financial matters associated with running the property management department, ensuring it operates efficiently and to a high … …

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  • Scott Jones: PRD Nationwide Wagga Wagga

    When did you start in real estate, and what made you choose a property management career? I started in December 2008, so that’s coming on for eight years in the industry. Having completed my HSC, I was unsure what I wanted to do. I had a family friend in real … …

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  • EPM Workshop: The Challenge Of Change

    WHAT ARE THE BIGGEST challenges facing property managers right now? Console and Elite Property Manager invited five leading professionals to comment on operational aspects, customer service and legislation. They discussed how these things affect their businesses today, and how these things may impact in the future. Chaired by Fiona McEachran … …

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  • Melanie Attard: Century 21 The Property Shoppe Windsor, NSW

    Melanie Attard has been in the real estate industry in the Hills and Hawkesbury areas since 2005. She is a Licensed Real Estate Agent and Strata Managing Agent. She also holds a Diploma in Property and a Certificate IV in Strata Management, and has recently won the Century 21 Property … …

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  • Kevin South: Toop & Toop Hyde Park, SA

    Kevin South of Toop & Toop was interested in real estate from a young age. Property management was only supposed to be a temporary stop, but after winning Rookie PM of the Year in his first year he never looked back. Ten years later he’s still here and achieving excellence … …

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  • Property Manager Profile: Karina Reed, hockingstuart Glen Iris

    Karina Reed is a seasoned authority on all aspects of property management, having amassed over 22 years’ experience in the industry. Conscientious, efficient and hard working, she maintains a genuine enthusiasm for helping people and still ‘loves a challenge.’ As manager of the property management department at hockingstuart Glen Iris, … …

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  • PM Profile: Kylie Harbo, Davey Real Estate WA

    Kylie Harbo of Davey Real Estate is this year’s REIWA Residential Property Manager of the Year. With a mantra of ‘Excellent service’ she is an industry leading Business Development Manager and also manages a portfolio, albeit a small one at 60. She is as comfortable working single bedroom units as … …

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  • Paul Signorelli Raine & Horne Marrickville, NSW

    After completing his HSC and studying Accountancy for a short time, Paul Signorelli received an opportunity to complete some Property Management work experience at a local real estate office. When a junior position became available at Raine & Horne Marrickville, where his sister was working, he jumped at the opportunity … …

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  • What Katie really does …

    Katie Knight owns RE/MAX Success in Toowoomba, is passionate about property management, and is the only person to have won Real Estate Institute of Queensland Property Manager of the Year on four occasions (in 2014, 2012, 2010 and 2008). RE/MAX Success manages almost 1500 residential properties and almost 300 commercial … …

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