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Elite Agent
The Good, The Bad and The Ugly
When was the last time you had a “no holds barred” discussion about what is working and what’s not working in your business? John Knight from Business Depot has some tips for effective team workshops that will prioritise the your most urgent actions. Jim Collins was spot on when he said you need “the right people on the bus”. But…
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CASE STUDIES
Rookie On The Rise, Luke McAuliffe
Luke McAuliffe was born and schooled in Canberra. Having remained in the local area he is now a part of the sales team at Peter Blackshaw Real Estate Gungahlin, where he has worked for the past three years. His career now provides the reward of satisfaction in finding the perfect homes for others. What motivated you to get into real…
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Elite Agent
The Innovation Bell Curve
MANY PEOPLE THINK that embracing change and adopting innovation is a new thing made necessary by computers, mobile devices, Google and Facebook. Not true, says Kylie Davis from CoreLogic, the same challenges have been overcome by our predecessors. Like most things to do with human behaviour, the more things change, the more they stay the same. Understanding how people respond…
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CASE STUDIES
My Local: Tegan De Clarke Toowoomba, QLD
Tegan DeClark is an experienced real estate professional with Ray White in Toowoomba. She has experience in international real estate sales, commercial real estate, property management and residential home sales. After relocating from Florida USA three years ago, Toowoomba is now definitely home for Tegan. She is a current member of the Toowoomba Education Capital Steering Committee, an REIQ Individual…
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BEST PRACTICE
The Gift Of Listening And The Power Of Presence
ACCORDING TO THE INTERNATIONAL bestselling author of The 7 Habits of Highly Effective People, Dr Stephen R Covey, most people listen not with the intent to understand, but the intent to reply. If you have your own agenda instead of giving someone else your full attention, you may be missing out on getting the most out of this powerful tool.…
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EPM
Smooth Equals Speed
Troy Hazard recalls how a car racing experience taught him a lesson about life and why it’s necessary to think more than one turn ahead. TAKE A STEP back in time with me for a moment, back to a time and place in school and a moment when you were asked that ever-important question by a guidance counsellor or a…
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EPM
Change Without Fear
FORMER AUSTRALIAN COMIC of the Year turned bestselling author Marty Wilson takes a shrewd look at our instinctive reaction to change and why we shouldn’t let our fears stop us from stepping outside the cave. CHARLES DARWIN, the father of the theory of evolution, said, “It’s not the strongest of the species who survive, not the most intelligent, but those…
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EPM
Planning for Success
IMAGINE YOU’RE AT A DINNER PARTY in 12 months’ time and someone asks you to explain your business to them. What will you say? Is that explanation any different to what you would say if they asked you today? WHAT ARE the differences between your business now and where you want to be in 12 months? And how did you…
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Elite Agent
Making A Move
IT’S AN AGE-OLD QUESTION that both excites and perplexes many real estate agents: When is the best time to expand into a new market? This questions is usually then closely followed by ‘How do I decide which areas to expand into?’ and ‘How do I ensure I’m successful?’ On the one hand, expanding your business is exciting; but on the…
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EPM
Scott Jones: PRD Nationwide Wagga Wagga
When did you start in real estate, and what made you choose a property management career? I started in December 2008, so that’s coming on for eight years in the industry. Having completed my HSC, I was unsure what I wanted to do. I had a family friend in real estate and that ignited my interest, and I started working…
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CASE STUDIES
Anthony Gattuso: Auctioneer and Associate, Woodards Carlton
A veteran of Melbourne’s prestigious real estate market of the inner north, Anthony has sold in excess of 800 properties in his 15 years of practice. A true fixture of the Carlton community, Anthony is as much as part of the ambiance of Lygon and Rathdowne Streets as Cinema Nova and Brunetti. An auctioneer of note, his work is informed…
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Elite Agent
Avoiding The Awkward Silence
SOLD A PROPERTY? What happens next? Carl Quested looks at how you can continue to build on the relationship instead of waiting for years until the client is ready to sell. If you remember your dating days, you’ll recall that moment on a first date. You’ve covered the basics, ordered a drink or meal, and then it happens – the…
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EPM
Enough’s Enough: When To Let Landlords Go
A difficult landlord can be a strain on resources both physically and psychologically, but making a decision to fire them isn’t always easy. Natalie Hastings helps you decide if a client is worth keeping. IF YOU’RE A property management professional you’ve been there. An insufferable, unreliable, disrespectful or unkind landlord has made your life, or the lives of your tenants…
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EPM
How Far Can a Property Manager Walk?
IS THERE A CEILING on the portfolio size for an individual property manager? Could you improve your capacity by 20 per cent while still doing a great job? Brock Fisher, COO of Rental Express, takes a look at both the myths and the possibilities. ‘HOW MANY properties can a property manager manage?’ This is one question I hear a lot…
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EPM
Five Tactics to Achieve and Maintain Zero Per Cent Arrears
Want to achieve and maintain zero per cent arrears in your property management agency? Here are five proactive and practical tactics from Jo-Anne Oliveri. ARREARS POLICY Implementing an effective arrears policy can help you achieve and maintain zero per cent arrears. In order to be effective, your policy should be should be clear, time-lined and well communicated so all parties…
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BEST PRACTICE
‘Ladies and Gentlemen…’ a guide to public speaking
BRENDAN LAWLEY GUIDES us through the perils of public speaking, from preparation and content to overcoming the dreaded nerves. Whether your Board of Directors wants a comprehensive department overview or Nancy is getting married, as an agent or a senior person in your department, sooner or later you will be required to give a speech or make a presentation. Broadly…
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Elite Agent
If It Ain’t Broken… Break It!
In today’s fast-paced business world, ‘if it ain’t broke, don’t fix it’ is probably one of the worst philosophies you can hold if you want to stay in business says Fiona Blayney. Why do so many businesses continue to hold on to the ways of the past? I hear agents complaining about challenges like recruitment, retention, fee maximisation, increases in…
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Elite Agent
The potential of drone technology
KARIN BARSCHOW FROM Top Snap takes a look at the potential of drone technology after her ‘geek week’ at the Connect Show in Melbourne earlier this year. UAV, UAS, RPA, RPAS, UACS, drones – confused? So was I! Let’s just call them all drones for the sake of simplicity, although the Civil Aviation Safety Authority’s (CASA) preferred term is RPA…
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EPM
How Can You Thrive in a Tough Leasing Market?
WITH VACANCY RATES creeping up across the country, property managers have been seeking help – not just to find tenants for their owners – but to learn to thrive in what feels like a tough market. If you are sensing a change in your area, there are plenty of things you can do to turn it around. Story by Hermi0ne…
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EPM
A Guide to the Ultimate Brainstorm
OHN SWEENEY HAS BEEN changing human behaviour across the globe for 15 years. A master of improvisational insights and innovation, he shares with us his simple tips to help your team come up with some great new ideas. WE’VE ALL been there. The business is going in a new direction and you need to think of ideas to support it,…
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Elite Agent
New Financial Year, New Technology
Updating technology can improve productivity and provide new opportunities for your business. Alister Maple-Brown from Rockend explains. The phrase ‘End of Financial Year’ often brings a combination of dread, stress and fear to the minds of many business owners. Another year has rolled by and we are already in the midst of the new financial year. Was your tax time…
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Elite Agent
Tips for Successful Spring Selling
WHILE THE WEATHER may still be chilly, it won’t be long before the sun shines on the traditional spring selling season in a couple of months. So the time to prepare is now! We asked Stuart Benson of Domain to share his thoughts on how to maximise your time now to maximise this important time of the year. What will…
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EPM
EPM Workshop: The Challenge Of Change
WHAT ARE THE BIGGEST challenges facing property managers right now? Console and Elite Property Manager invited five leading professionals to comment on operational aspects, customer service and legislation. They discussed how these things affect their businesses today, and how these things may impact in the future. Chaired by Fiona McEachran of Console, this is what they said. Fiona McEachran: How…
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EPM
Rockend wins Employer of Choice at the Regional NSW Business Chamber Awards
Rockend has been awarded the winner of the Employer of Choice award at the North Eastern NSW Business Chamber Awards. The honour was delivered on 26 June 2015, in front of 300 guests in a ceremony which was hosted Luna Park. As stated on the official NSW Business Chamber Awards website, the Employer of Choice award “recognises excellence in HR…
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EPM
A Bigger Home for Renters in Australia
THE RECENT ASX listing for rent.com.au Ltd (RENT) has propelled the company into a dynamic phase of growth as it moves a step closer to its goal of becoming the ‘Home for Renters in Australia’. CEO and Founder Mark Woschnak shares some insights into the company’s seven-year journey and future vision. Rent.com.au has just listed on the Australian Securities Exchange…
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EPM
KPI’s: More Than Just A Number
KPIS MAY BE ESSENTIAL for productivity and growth, but Cathie Crampton highlights how setting targets can actually help to infuse your team culture with energy and passion. ANY SEASONED operator knows KPIs and the role they play in supporting and engendering a successful business. I would suggest that KPIs create more than that; they are also the fundamental platform upon…
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Elite Agent
It’s A Balancing Act
BELLE PROPERTY PERFORMANCE Coach Andrew Robinson suggests the best way to lead and motivate your team is by setting a good example which incorporates both building your personal business and spending quality time with your team. Successful agents andhigh-selling principals lead the majority of real estate businesses these days. Agents starting out need guidance and motivation, and they look to…
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Elite Agent
Foreign Buyers: Are They A Positive For Australia’s Housing Markets And Economy?
DR ANDREW WILSON, Senior Economist at Domain Group, analyses the findings of the recent Parliamentary Enquiry into the effects of overseas buyers on the real estate industry, including how increases in foreign students are driving purchasing and rental activity. AUSTRALIAN HOUSING markets have generally activated over the past three years through a significant improvement in affordability and confidence. The sharp…
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INDUSTRY NEWS
REIQ Summit Offers Secrets of Success
The REIQ Summit is a two-day conference that no real estate professional can afford to miss – with an array of spectacular speakers who will inspire, provoke and galvanise. Day two of the conference is focused on the whole real estate profession and will be headlined by the US queen of real estate, Dolly Lenz. Fresh from selling Rupert Murdoch’s…
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FEATURE INTERVIEWS
Michael Clarke & Cherie Humel-Clarke: It Takes Two
MICHAEL CLARKE AND Cherie Humel-Clarke own the boutique agency Clarke & Humel Property in Manly, NSW. Working in a franchise office for several years before starting their own business from scratch, together they have sold more than $1 billion dollars’ worth of real estate. With Michael’s strength his sales expertise and Cherie’s architectural qualifications and local knowledge, they have proven…
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EPM
Hannah Gill: Beyond Business Development
HANNAH GILL FROM Independent Property Management (IPM) in the ACT is no ordinary BDM. She is highly motivated, continually striving for excellence, career driven and winner of numerous industry awards, including the REIA Property Manager of the Year in 2014. Currently managing a team of 12 and a fortnightly marketing magazine while maintaining an enviable list-to-lease conversion rate of her…
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