Business Leadership

  • What’s the most important thing you’re working on right now? We’re reviewing our PM Platform to ensure we can offer the best service and efficiencies, backed with effective communication to our clients – both landlords and tenants. We’ve set up a review committee who are currently reviewing the needs of our PMs and those of our clients (again, both landlords…

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  • What’s the most important thing you’re working on right now? A new human resources cloud-based platform that will streamline the induction and continual smooth running of the employee systems in the office. My boss and I are in talks with our HR representative and the CRM provider to negotiate terms. If successful, I will be responsible for championing the roll-out…

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  • Eleven-times world cycling champion and Olympic Gold medallist Anna Meares offered an inspirational perspective into the mindset and physical stamina required of champions when she presented at Connect 2018 on Tuesday. “My career success has not been defined by being undefeated. It’s been defined by overcoming challenge and adversity along the way,” she said. A coal miner’s daughter, Ms Meares…

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  • Where do great ideas in your business come from? We have a strong collaborative focus in our business; many ideas come from within and others come from the coaches and mentors we engage with. Dr Fred Grosse is a mentor of mine and he has been helpful in providing me with industry connections to people performing well in the virtual…

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  • When it comes to leadership mistakes, former Prime Minister John Howard yesterday joked to Cass Charlesworth, his biggest was a shoddy cricket bowl against the Pakistani army in Kashmir. The infamous 2005 footage of the then PM’s bowling attempt has haunted the cricket tragic ever since; but, according to Mr Howard, the true test of leadership is learning not to…

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  • In a five part series, we caught up with some of the keynote speakers ahead of The Business of Real Estate 2018 to find out more about their businesses, where great ideas come from and how they onboard new team members. Part One features Stefanie Dobro of Caporn Young.

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  • I would estimate that 90 per cent of those in a leadership role are also still in the sales room, competing with the rest of the team on all levels. In addition, many oversee property management, with sometimes as many as 600 properties on the rent roll. If that is not complicated enough, these ‘leaders’ are also in charge of everything from…

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  • There’s been a real shift in real estate to focus on the customer experience. With all the new competitors and models around, the customer experience in sales and property management is how we earn our commissions in the more traditional models most of us work in. So where do we start on this mission to be truly customer-centric? We’ve all…

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  • When I am presenting at industry conferences or hosting principal workshops, there is always one question I am asked: ‘How much should my business make?’ Usually when people ask this question they are really fishing for a benchmark profit percentage. It is a question that is hard to answer; hard, because every real estate business is different. It is near impossible to compare a sales-only business…

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  • I see businesses start. I see businesses stop. What makes one succeed where another has failed? Through our experience of working with agents and real estate businesses of all shapes and sizes, we have been able to iden-tify the traits of those agents able to make the transition to the ultimate role – principal. EVERYONE IS A BUSINESS I love the philosophy of ‘everyone is a business’ –…

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  • It’s not often that you will see a leadership team in a company comprising of most members under 50, unless the company has been founded by people below this age. However, for older companies that have a long history of having a team of ‘senior’ leaders, it can be challenging for them to accept younger generations into leadership positions. This…

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  • It is well known that all great achievers, no matter the endeavour, have one common trait: they have a clear purpose. The same thing applies to real estate. But do we really understand what purpose is all about in a service industry, or are we just considering our own purpose? John Cunningham says putting the consumer’s interests first must be…

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  • Being a CEO comes with a busier schedule than most, but there’s nothing more important than being accessible to both your staff and clients – even if there are over 400 of them. Having staff and customers who view you as an approachable CEO is extremely pertinent. It can translate to staff being friendly to clients and the overall company…

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  • Only an estimated 10 per cent of real estate businesses have a succession plan in place. Many default to the idea that when the time is right they will simply sell the rent roll, while others assume their kids will take over at some point. As John Knight explains, neither of these plans are in fact ‘plans’ unless you have…

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