EPM: Leadership

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  • Photo of 10 things every principal should know about property management

    10 things every principal should know about property management

    From what I’ve seen, most principals have taken a similar journey en route to taking the reigns at their agency. You were a successful salesperson who embraced the natural progression of opening or buying your agency. You knew property management played a vital role in the future success of the agency, but it was an…

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  • Photo of Recruiting for performance

    Recruiting for performance

    If you’re a manager or leader you will likely have come across the age-old challenge of balancing values with results. It’s a tough question; how do you create a sustainable culture that balances and upholds set values and is equally performance driven? In any team, there are usually four types of performers. Jack Welch, Chairman…

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  • Photo of 18 things that will make you a better leader: Chris Hanley

    18 things that will make you a better leader: Chris Hanley

    Don’t ask successful people what they do now; ask them what they did back then to go from there to here. What did they change and what did they implement? I have found most people know what they need to do to be a better leader or salesperson or musician. When tested on what they…

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  • Photo of Trust in your team

    Trust in your team

    For most people the trouble with delegating begins with relinquishing control. It requires you to transfer some of your workload to someone else, trusting they will do it well and on time, all the while knowing accountability remains with the delegator – that’s you. Most of the world’s esteemed leaders are experts at delegating. Entrepreneur…

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  • Photo of Is there a  quick fix?

    Is there a quick fix?

    It’s a delightful concept, the idea of the ‘quick fix’. Yet when it comes to property management life is rarely a romantic comedy. We work with people, with real estate, and unfortunately there’s no magic spell to make your property managers thrive or your business fizz with productivity and good vibes. However, there are a…

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  • Photo of Be the leader you were meant to be

    Be the leader you were meant to be

    The process of becoming the leader you were meant to be starts with inspiring your co-workers. Every morning you should bounce into the office ready to take on whatever comes your way. To inspire your team, you need to demonstrate a passion for your career. You should greet each member of the team and encourage…

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  • Photo of It’s time to change

    It’s time to change

    The 2018 Voice of Australian Property Management Report revealed the best property management businesses are well led, have great career structures in place and encourage their teams to be more than just property administrators. Yet only one in four property managers feel this way about their business; 28 per cent of property managers talk the…

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  • Photo of 5 lessons in leadership: Michelle Williams

    5 lessons in leadership: Michelle Williams

    My leadership journey started around 17 years ago when I was given the responsibility to lead a team of six in an agency managing over 700 residential properties. I was only 26 at the time and most of the employees had years on me, both in experience and age. To be completely honest, while I…

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  • Photo of Six ways to structure your work day for success

    Six ways to structure your work day for success

    With so many tasks to oversee, team members to supervise and clients to communicate with – not to mention finding the time to market your business – it can sometimes feel like you’re running on empty as a property management principal. But the good news is that there is a way to structure your business so…

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  • Photo of What makes property managers happy?

    What makes property managers happy?

    The 2018 Voice of the Australian Property Management report reveals just 25 per cent of the industry is currently upbeat about its future, while 47 per cent are passive and 28 per cent negative. And those who feel disgruntled believe they are overworked, underpaid, have few prospects and are stressed by the constantly increasing demands…

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  • Photo of What strategies you need to transition into a leadership role

    What strategies you need to transition into a leadership role

    Many property management business owners want to transition from managing operational tasks to managing their overall business, but don’t know how. They are worried that if they no longer deal directly with clients, the same level of service and results will not be maintained. If this sounds like you, here’s how you can successfully transition…

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  • Photo of How to maintain your agency’s value in a softer market

    How to maintain your agency’s value in a softer market

    As markets cool across the country, conversations are being held around the impact this may or may not have on the value of real estate businesses. To put this in perspective and to provide a greater insight into the level of interest this is creating, we have conducted more agency and rent roll valuations in…

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  • Photo of What’s the next step for your career?

    What’s the next step for your career?

    From a humble property manager in suburban Perth over 20 years ago to an awarded industry influencer and thought leader working with international real estate companies, I am truly grateful for where my career has taken me. By continually planning, risking, investing, discovering and believing in yourself, you too can achieve this same success. To…

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  • Photo of What property managers can learn from great entrepreneurs

    What property managers can learn from great entrepreneurs

    Inspirational quotes from famous entrepreneurs and the thought-leaders we admire might add flavour to our daily Instagram trawl, but placing great people on a pedestal can be counter-productive. Instead of adopting their wisdom we hold it apart from ourselves. Whether we use their smarts to improve the daily operations of our real estate businesses or…

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