EPM: Leadership
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Ellen Bathgate: What happens when you build it but no one comes?
Ellen Bathgate explains the three biggest surprises she encountered when she first went into business and how she tackled them. …
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10 things every principal should know about property management
From what I’ve seen, most principals have taken a similar journey en route to taking the reigns at their agency. You were a successful salesperson who embraced the natural progression of opening or buying your agency. You knew property management played a vital role in the future success of the agency, but it was an area you knew little about. You had a basic understanding, …
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Recruiting for performance
If you’re a manager or leader you will likely have come across the age-old challenge of balancing values with results. It’s a tough question; how do you create a sustainable culture that balances and upholds set values and is equally performance driven? In any team, there are usually four types of performers. Jack Welch, Chairman and CEO of General Electric until 2001, …
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18 things that will make you a better leader: Chris Hanley
Don’t ask successful people what they do now; ask them what they did back then to go from there to here. What did they change and what did they implement? I have found most people know what they need to do to be a better leader or salesperson or musician. When tested on what they need to do, most people score well. …
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Trust in your team
For most people the trouble with delegating begins with relinquishing control. It requires you to transfer some of your workload to someone else, trusting they will do it well and on time, all the while knowing accountability remains with the delegator – that’s you. Most of the world’s esteemed leaders are experts at delegating. Entrepreneur Richard Branson says it best: “You need to learn to delegate so you can focus on the big picture. …
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Is there a quick fix?
It’s a delightful concept, the idea of the ‘quick fix’. Yet when it comes to property management life is rarely a romantic comedy. We work with people, with real estate, and unfortunately there’s no magic spell to make your property managers thrive or your business fizz with productivity and good vibes. However, there are a handful of key values and internal systems to take you most of the way there. …
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Be the leader you were meant to be
The process of becoming the leader you were meant to be starts with inspiring your co-workers. Every morning you should bounce into the office ready to take on whatever comes your way. To inspire your team, you need to demonstrate a passion for your career. You should greet each member of the team and encourage them to have a successful and enjoyable day. …
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It’s time to change
The 2018 Voice of Australian Property Management Report revealed the best property management businesses are well led, have great career structures in place and encourage their teams to be more than just property administrators. Yet only one in four property managers feel this way about their business; 28 per cent of property managers talk the industry down and 12 per cent are actively looking to leave the industry altogether. …
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5 lessons in leadership: Michelle Williams
My leadership journey started around 17 years ago when I was given the responsibility to lead a team of six in an agency managing over 700 residential properties. I was only 26 at the time and most of the employees had years on me, both in experience and age. To be completely honest, while I had a strong work ethic and a fierce desire to succeed, …
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Six ways to structure your work day for success
With so many tasks to oversee, team members to supervise and clients to communicate with – not to mention finding the time to market your business – it can sometimes feel like you’re running on empty as a property management principal. …
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What makes property managers happy?
The 2018 Voice of the Australian Property Management report reveals just 25 per cent of the industry is currently upbeat about its future, while 47 per cent are passive and 28 per cent negative. And those who feel disgruntled believe they are overworked, underpaid, have few prospects and are stressed by the constantly increasing demands of clients – even if they love working with their team. …
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What strategies you need to transition into a leadership role
Many property management business owners want to transition from managing operational tasks to managing their overall business, but don’t know how. They are worried that if they no longer deal directly with clients, the same level of service and results will not be maintained. If this sounds like you, here’s how you can successfully transition to a leadership role in your business whilst still maintaining your service standards and results. …
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How to maintain your agency’s value in a softer market
As markets cool across the country, conversations are being held around the impact this may or may not have on the value of real estate businesses. To put this in perspective and to provide a greater insight into the level of interest this is creating, we have conducted more agency and rent roll valuations in the last three months than in the previous twelve months combined. …
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What’s the next step for your career?
From a humble property manager in suburban Perth over 20 years ago to an awarded industry influencer and thought leader working with international real estate companies, I am truly grateful for where my career has taken me. By continually planning, risking, investing, discovering and believing in yourself, you too can achieve this same success. To take your property management career to the next level, …
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What property managers can learn from great entrepreneurs
Inspirational quotes from famous entrepreneurs and the thought-leaders we admire might add flavour to our daily Instagram trawl, but placing great people on a pedestal can be counter-productive. Instead of adopting their wisdom we hold it apart from ourselves. Whether we use their smarts to improve the daily operations of our real estate businesses or to create a product that disrupts an industry doesn’t matter; …
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9 signs you may be more cut out for leadership than you think
Are you underestimating your emotional intelligence and power to lead? Have you turned down the opportunity to interview for leadership positions because you’re not ‘cut out’ to be a leader? …
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6 ways to monitor the vital signs of your business
To keep your property management business healthy, here are the top vital signs you need to monitor. Vital Sign 1: Arrears Pulse Leaders keep a finger on the pulse of their property management business’ arrears. Their goal is to keep arrears at zero per cent by managing high-risk tenants. Pulse Leaders know that if their business has tenants with ongoing arrears, …
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Why EQ triumphs over IQ
Being a leader often meant you had to be the smartest person in the room or the person with the most grey hairs. But things have changed. Importantly, strong leadership can be the difference between a thriving and successful business, and one that suffers under the pressures of disruptive change. So what does it take to be a successful leader in the 21st century Drawing from a background of transformative business leadership that few can emulate, …
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What I learned as a self taught leader: Kylie Maxwell
With no ambition and possibly no ability, I wasn’t planning on being a leader. Twenty-seven years later, I’m a business owner and frontline property manager and I seem to have filled those leadership boots quite well. Taking the steps from receptionist to property manager to business owner, and naturally to leader, has been quite a learning curve. Here are my takeaway lessons. …
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Great ideas come from within: Ben Foster
In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and asked the ARPM 2018 speakers about their leadership story. This interview features Cameron Head of Property Management Ben Foster. …
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The value of communication: Ashley Fell
In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and asked the ARPM 2018 speakers about their leadership story. This interview features McCrindle Head of Communications Ashley Fell. …
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The simple things that make a difference: Bradley Fraser
In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and spoke with the ARPM 2018 speakers about their story. This interview features McGrath Lower North Shore's New Client Consultant Bradley Fraser. …
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Investing time in the team: Emma Slape
In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and spoke with the ARPM 2018 speakers about their leadership story. This interview features Turner Real Estate CEO Emma Slape. …
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Jo-Anne Oliveri: Pinnacle learning destination
Empowered by ireviloution and businessDEPOT, the Property Management Leadership Summit is for property management leaders who are serious about leadership and business success. Over 100 principals, heads of PM departments and BDMs from across Australia attended the two-day Summit on the Gold Coast earlier this year and were inspired to step up, lead their team and profitably grow their business. Twenty leaders from both inside and outside the real estate industry empowered attendees to #ReachThePinnacle in 2018 with some of the following takeways from the event. …
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The D-Word: Brock Fisher
What strikes me when I think back to the start of my accidental property management career in 1998 is that the fundamentals of what we do are still very much the same. Sure, our trust accounting software is now a bit fancier. We market properties on the internet and take online bookings to view them. We usually do our inspections on an app rather than with pen and paper – but not a great deal has changed in how the cycle of managing a property actually occurs. …
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Jo-Anne Oliveri: 5 Trends to Look for in Property Management
Recently returned from the United States, Jo-Anne Oliveri shares trends and tools from the latest NAR REALTORS® Conference and Expo. If you want to get to the top in your property management business, you must be prepared for the climb. Thanks to modern technology, however, the climb isn’t as arduous as it used to be. 1. BLUETOOTH KEYS Traditional keys are so yesterday. …
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Fiona Blayney: How to Handle Tough Conversations and Decisions Like a Hero
Tough decisions and difficult conversations: at times like these you need to find your inner superhero and put on your big girl pants, says Fiona Blayney. I’ve never really been a fan of big girl pants. I’ve never found mine a natural fit and as such, if I’m honest, I still find them pretty uncomfortable. I don’t remember the first time I tried my pair on, …
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7 Steps to Designing Your Ideal Business
Business ‘by design’ means planning every tangible and intangible area of your property management business so all elements are working towards realising your vision and achieving long-term success. Jo-Anne Oliveri explains. If you want to build a property management business by design, follow these seven steps. 1 VISION First, you must get clear on your property management business by design vision. …
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From Property Manager to Entrepreneur– what does it take?
Is being a great property manager sufficient grounding to go into business for yourself? Or, does it take more than experience, talent and industry knowledge? What makes one business succeed and another fail? We have all seen evidence of sports stars failing at coaching, or your star residential salesperson not cutting it as a Sales Manager or Agency Principal. So, how big is the leap between performing well at your job and succeeding as an entrepreneur? …
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The Magic of Numbers: Fiona Blayney
Abracadabra alakazam! Now you see it, now you don’t. Watch me pull a rabbit out of my hat! The magic of the magician was embedded into our minds as young children. More recently, I was reminded of this as B1 and B2 (our favourite Bananas in Pyjamas) turned professional magicians and made a friend disappear from their magical box. Just last week I found a lamp at an op shop, …
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Is it time to sell your property management business: John Rigby
YOU MIGHT THINK there’s really only one way to sell a business: the buyer makes an offer, the seller accepts the offer and the deal is done. Easy, but incorrect; there’s a little bit more to it than that. The first question you need to answer is what are you selling – the asset, or the shares? THE MAIN question that interests the lawyers is whether the parties are trying to negotiate an Asset Sale or a Share Sale. …
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Rebecca Freeman, LJ Hooker Residential Perth
Tell us a bit about yourself and your role at LJ Hooker Residential, Perth. I’m 37 and have been working with LJ Hooker for 18 years. I moved to Perth and joined the team here seven years ago, and I absolutely love it. Having grown up in southeast Queensland on the beaches then lived in Sydney for six years, I find Perth is the perfect combination of the two. …
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Top 5 Takeaways from ALPPPS 2017
1 PINNACLE OF SUCCESS To reach the pinnacle of success, you must be prepared for the climb. Start by getting a ‘prognosis’ done on your property management business to assess its current state and determine how you can improve its overall health. Next, you must map your course – identify where you want your business to go in the next three to five years. …
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Behind Closed Doors
Sitting here in a café in Melbourne, grabbing a quick breakfast before I head to training for the day, I am surrounded by people doing the same. Same same but different. My lady friend to my left (yes, you’d be right to imagine me being that person who strikes up a conversation with anyone) has been patiently waiting for her partner to arrive for his birthday breakfast. …
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