Michelle Williams

MICHELLE WILLIAMS is the Managing Director of @home Property Management Solutions. She also regularly shares her knowledge and experience as a guest speaker at conferences throughout Australia and New Zealand. For more info, visit athomerentals.com.au.
  • My leadership journey started around 17 years ago when I was given the responsibility to lead a team of six in an agency managing over 700 residential properties. I was only 26 at the time and most of the employees had years on me, both in experience and age. To be completely honest, while I had a strong work ethic…

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  • Unfortunately, this kind of reactive management is no longer acceptable to the savvy investor. They expect you to represent them and lead their decisions based on knowledge and expertise. They don’t want you to simply be the go-between. When you think about it, why would they pay for that service when they could cut out the middleman? When I see…

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  • Do you ever consider that, in the eyes of our potential clients, we all look the same? From the consumer’s lens, they can’t see any difference between us until we can prove them wrong. If you haven’t already noticed, our new potential clients start with social proof. They no longer do the ring-around and attend back to back meetings to…

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  • How important is customer service in growing and sustaining your business? For Michelle Williams of @home Property Management Solutions, it’s everything. However, she was disappointed when instead she recently learned many business owners are looking for a ‘quick fix’ solution to rent roll growth. Recently I was asked to be part of a round table discussion forum where each speaker…

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