EPM: Customer Service
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Apr- 2018 -19 April
EPM: Customer Service
How Transparency Creates Trust: Jess Kindt
It is widely known that real estate agents are categorised amongst the least trustworthy of professions within Australia. So how…
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11 April
EPM: Customer Service
Lauren Kirk: Is Your Customer in Control?
When it comes to service, consciously or unconsciously your customers expect you to provide an excellent experience at every point…
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4 April
EPM: Customer Service
How to achieve a 100 per cent customer retention rate: Danelle Hunter
Keeping customers content is one of the biggest challenges of the real estate industry. While property continues to be Australia’s…
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Dec- 2017 -20 December
EPM
How to make the property manager switch seamless this Christmas: Danelle Hunter
To landlords, changing property managers can seem like a lot of effort, and it is often perceived as something that…
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Nov- 2017 -7 November
EPM: Customer Service
Great Expectations
Technology can help you to create the best possible experience for your clients. Here are a few questions to ask…
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Aug- 2017 -31 August
EPM
Tennis or Paintball?
COMMUNICATION WITH clients is key to succeeding in our industry, as we have all heard. However, many workshops and seminars…
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May- 2017 -1 May
EPM
The Great After-Hours Phone Debate
A CURSORY GLANCE THROUGH any of our industry social media groups shows story after story about the trials and tribulations…
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Jan- 2017 -30 January
EPM
A Reputation for the Extraordinary
How important is customer service in growing and sustaining your business? For Michelle Williams of @home Property Management Solutions, it’s…
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Nov- 2016 -24 November
EPM
When Property Age Is an Advantage
FOR REAL ESTATE AGENTS who have older property listings on their books, a reminder about tax deductions can help secure…
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Oct- 2016 -25 October
EPM
Quality Time
What’s the difference between an average property manager and an amazing property manager? Many will answer: communication. But how can you be a great…
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Jul- 2016 -15 July
EPM
How Happy Are Your Clients, Really?
What is the best way to collect and measure how your clients feel about your services? Brock Fisher outlines the…
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Jun- 2016 -10 June
EPM
Numbers Game – Segmenting Landlords
In his latest book ‘Numbers Game’, Ben White profiles four different types of landlords that have very different needs. APMASPHERE…
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May- 2016 -6 May
EPM
Seven Fundamental ‘Screaming’ Realities of Customer Service
QUALITY SERVICE, EXCELLENCE, benchmarking and best practice have become the fundamental rules of business today. Your customers are more demanding…
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Jan- 2016 -21 January
EPM
The Grass Could Definitely Be Greener
IN THE 2020 REPORT1 by Elite Agent Magazine, there was some discussion on the types of jobs and roles that…
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