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EPM: Customer Service
EPM: Customer Service
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Brock Fisher
April 7, 2020
9 things I’d do as a Property Manager during COVID-19
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Tara Bradbury
September 16, 2019
What to do about that bad review
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Alister Maple-Brown
August 13, 2019
What matters most
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Debbie Palmer
February 18, 2019
Toad-ally got this: Debbie Palmer
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Debbie Palmer
September 12, 2018
The best way to handle negative reviews
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Hannah Blackiston
August 24, 2018
How to perfect the customer experience: Danelle Hunter
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Jess Kindt
April 19, 2018
How Transparency Creates Trust: Jess Kindt
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Lauren Kirk
April 11, 2018
Lauren Kirk: Is Your Customer in Control?
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Danelle Hunter
April 4, 2018
How to achieve a 100 per cent customer retention rate: Danelle Hunter
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Danelle Hunter
December 20, 2017
How to make the property manager switch seamless this Christmas: Danelle Hunter
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Alister Maple-Brown
November 7, 2017
Great Expectations
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Rebecca Fogarty
August 31, 2017
Tennis or Paintball?
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Brock Fisher
May 1, 2017
The Great After-Hours Phone Debate
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Michelle Williams
January 30, 2017
A Reputation for the Extraordinary
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Bradley Beer
November 24, 2016
When Property Age Is an Advantage
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Sophie Lyon
October 25, 2016
Quality Time
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Brock Fisher
July 15, 2016
How Happy Are Your Clients, Really?
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Guest Contributors
June 10, 2016
Numbers Game – Segmenting Landlords
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Colin Pearce
May 6, 2016
Seven Fundamental ‘Screaming’ Realities of Customer Service
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Melanie Dennis
January 21, 2016
The Grass Could Definitely Be Greener
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Natalie Hastings
September 9, 2015
Enough’s Enough: When To Let Landlords Go
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Samantha McLean
September 4, 2015
Look after your tenants and turn your PM portfolio into gold
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Jo-Anne Oliveri
October 7, 2014
13 Proven Strategies To Help You Retain Your Clients
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Tara Bradbury
September 26, 2014
100% Guaranteed
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Samantha McLean
January 28, 2013
The One Number You Need to Know
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Debbie Palmer
November 15, 2012
Tenants with Pets: the Pros and Cons
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Natalie Hastings
August 31, 2012
As Easy as ABC
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August 31, 2012
Communicate, Educate, Initiate!
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August 31, 2012
Task or Portfolio Manager
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Guest Contributors
October 8, 2011
Keeping In Touch: Seven steps to relationship bliss with your landlords
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September 26, 2011
How well do you treat your tenants?
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Guest Contributors
June 2, 2011
What Customers Really Want
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Guest Contributors
April 22, 2011
The “Where” and “Why” of Customer Service
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Guest Contributors
March 1, 2011
The Relationships That define A Property Manager
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Guest Contributors
September 5, 2010
What Tenants Want
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