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EPM: Customer Service
How Transparency Creates Trust: Jess Kindt
It is widely known that real estate agents are categorised amongst the least trustworthy of professions within Australia. So how do we turn this stigma around with our clients? How do we establish a relationship of trust so that we can build loyalty amongst our client base? No one has all the answers, but since changing my approach to clients…
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EPM
Getting Mobile: Work is Something You Do, Not Somewhere You Go
Recent years have seen the rise of the ‘new-age property management client’ who has access to information at the click of a button. To withstand this client’s rigorous expectations of property managers, Jess Kindt explains that luring in top talent with flexible working arrangements is the way to go. Haven’t we seen a dramatic shift in property management over the last…
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EPM
Training for property managers: keep it relevant!
WITH OVER 12 YEARS in the property management industry, Jess Kindt has a call to action for principals who do not consult with their staff about the type of training they need, and don’t think outside the box. I have a confession to make. In my early career as a junior property manager, I often found myself becoming bored during…
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EPM
How consistent communication can keep you out of tribunal
Lately we’ve seen a growing number of cases heard in the Queensland Civil Administration Tribunal (QCAT) ruled in favour of tenants, with little to no consistency toward rulings for similar cases. Additionally, turnaround times for applications to court hearing have been delayed as a result of changes to postal allowance times, and secondly, the process of applying, lodging and representing…
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EPM
Extreme Property Management
WARNING: GRAPHIC CONTENT Some property managers will never have to experience the smell of death when walking into a property that they are managing. Many will never see a fully equipped drug lab set up. Many will never experience a threatening client over the phone or in person, or feel unsafe when visiting a property with a client. Would you…
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