FEATURE INTERVIEWS
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Empathy and Understanding the key to service
In an increasingly technological world, David Holman knows people are more important than ever. The Direct Connect Chief Executive Officer says the moving services company’s employees and the vibrant culture within the organisation are what makes things tick. Of course, technology aids their workflow and makes things easier for customers, primarily renters who are moving house, to connect services such…
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Don’t stop me now – real estate’s elder statesmen
Ken McCarthy doesn’t know the meaning of the words ‘slow down’. At the spritely age of 89, the Ray White Helensburgh Director is one of Australia’s oldest real estate agents. There must be something about the name Ken as down south, in Geelong, Elders Rural Real Estate Sales Manager Ken Drysdale, 69, is also one of the profession’s elder statesmen.…
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No matter what business you’re in, you’re always in the business of people
What was your first job and what did it teach you?My first job (part-time) was at Coles as a checkout chick. It taught me the importance of money as we had to balance the till after every shift. How long have you been in real estate?I’ve been selling real estate for seven years. This time for about five years and…
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Tony Heath: Your name is your reputation
It might be unlucky for most, but for Tony Heath the number 13 has proved nothing but fortuitous. His wife, Julie was born on the 13th, as was one of his sons. On July 13th he celebrated 28 years in the real estate industry and 28 years with McLachlan Partners on the Central Coast of NSW. “I’ve only ever worked…
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Zig while others zag – Manos Findikakis
For years the industry has been hearing the agent is now more important than the brand. In 2015, Eview founder Manos Findikakis took that philosophy to a whole new level. Now he will share his recipe for success at the Business of Real Estate 2019. Eview Group founder and CEO Manos Findikakis readily admits when…
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Martin Millard: From humble beginnings
Martin Millard has been through the wringer and come out the other side. He’s still a little crinkled, definitely more enlightened, and has a dry, but earnest, sense of humour. Unorthodox is the only way to describe the Harcourts Solutions Managing Director’s journey in real estate. It’s a career that started 19 years ago with Martin wearing a borrowed suit…
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The domino effect
Ask Maria Carlino about her goals for the years ahead and she’s crystal clear in her response. “Ten thousand-plus property managements is my goal for The Agency in the next three years, with a presence in every state,” she declares. That’s no small target for a brand that was founded less than two-and-a-half years ago. But chances are Maria will…
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A whole lotta love: Scott Harman on leadership in a challenging market
Scott Harman isn’t afraid to knock on doors. His path to real estate began as a door-to-door encyclopedia salesman. He’s not fazed by picking up the phone either. Most of his 31-year career has been spent dealing with high-rise owners in the tough market that is the Gold Coast where many of his sales were…
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Three steps to reinvigorate your PM department
When property management coach Cathie Crampton was tapped on the shoulder to assist Place real estate increase their rental division’s profitability and efficiency, it wasn’t a mission she took lightly. A growth specialist with 15 years’ experience in property management and coaching, she knew there would be personal investment involved. Her challenge involved steadying a drifting ship, improving divisional morale…
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Don’t be a fire risk: Preparing rentals for bushfire season
With bushfire season starting earlier, and lasting longer, landlords and property professionals need to make sure investments and incomes are better protected should disaster strike, says insurance leader Sharon Fox-Slater. This comment comes on the back of the New South Wales Rural Fire Service being forced to bring forward the start of its bushfire danger period by two months. And,…
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Timeliness, insight, perspective: A look into REA’s new reporting tools
Ben Auchettl understands the key to a successful marketing campaign is being armed with the right knowledge. The realestate.com.au National Sales Director knows agencies and agents need to watch the market to get a handle on what branding and advertising strategies are working right now. Ben, who is also responsible for products such as Premiere,…
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Tom Larkin: Director of two offices at 29 with further growth plans ahead
Tom Larkin started in real estate on his 18th birthday. By 23 years old he had his own real estate office in an area he knew nothing about – Barry Plant in Frankston. By 26 he had become that area’s most successful agent and now, at 29, he is director of two offices, has a…
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Using data to guarantee rent: LongView Real Estate
In Australia the traditional real estate model is changing with agencies employing in-house photographers, videographers, database experts, marketing and creative specialists. In November last year, LongView burst onto the scene in Melbourne, providing a data-driven agency focused on property investors. Co-founder Evan Thornley is a former co-founder, chair and CEO of LookSmart, a pioneer of internet search advertising, and Australia’s…
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The changing roles of real estate
ONCE UPON A TIME, a real estate agency comprised a principal, sales agents and a handful of support staff. Now, with big data and technology coming to the fore, the traditional real estate roles are changing with the times. Ahead of the Business of Real Estate Conference, Kylie Dulhunty looks at US game changer Compass and the roles they see…
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‘Tremendous benefits’ – What the Rockend acquisition means for real estate
There has been a lot to celebrate at Rockend over the past couple of weeks. Firstly, the milestone of 40 years of operation, an extraordinarily proud moment in the company’s history. Secondly, the acquisition of the company by global property software player MRI Software. While MRI Software is a global company with enormous scale, both companies have much in common.…
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What to do when sales volumes are low
Difficult real estate markets can still provide an opportunity for business growth, a leading real estate accountant says. Live Real Estate Accounts Managing Director Chris Mercer says agency leaders should not only see a changing market as a threat but as a great opportunity for growth. “Not all businesses are on a solid financial footing,”…
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Transformation through innovation a winner for Noosa agency
Twenty minutes from the hustle and bustle of Noosa’s Hastings Street, Cooroy is a quintessential Queensland country town with one foot firmly planted in the future. Here, the focus is a vibrant community navigating the transition from farming and timber industries to a thriving residential and rural area that is in demand for families, treechangers…
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Byron Kerr: A new brand of leader
Byron Kerr isn’t afraid of declining stock levels. In the 2018-2019 financial year, when the Melbourne market was on a downward slide, the O’Brien Real Estate Mentone director and his team sold more properties than the year before. “It was a market with decreased stock levels of about 25 per cent,” he said. “Yet we increased market share by 12…
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Take back the market: Michael Coulson
When prospective clients ask how the market is going, how do you respond? Brutal honesty. I’ll tell them it is a tougher market than we’ve seen in a good 10 years or so, so that they’re not under any illusions or false expectations. We want to let them know that it’s not a great time to sell unless you’ve got…
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Thriving in the face of challenge: Ruma Mundi
A couple of months ago Ruma Mundi finally drew a line under what by anyone’s measure had been a stressful year. Personal circumstances and a series of business events had required the talented salesperson to draw on every ounce of resilience and tenacity she had. At her darkest moments Ruma admits she even pondered the prospect of giving up on…
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Advocating for the industry: 30 minutes with Andrew Rechtman
A new frontier is fast approaching, and conquering its unique challenges is something to be done with a united, not a divided, approach. That’s the message from REA Group Executive General Manager of Residential Andrew Rechtman following the Industry Leadership Forum in New Zealand in April. With realestate.com.au hosting the forum, it was the ideal opportunity for the group to…
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You win or you learn
Real estate is a tough gig mentally, emotionally and sometimes physically too. Taking time out to focus on yourself outside of work hours can make a world of difference to how well you perform when you’re on the clock and the pressure is on. For many successful agents, the best ‘R&R’ is exercise, and they find the practice of religiously…
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You had me at video
Candice Arlott could be be considered a bit of a go-getter when it comes to video marketing. This year Candice was invited to present at a Video Summit during the RE/MAX R4 convention in Las Vegas. Not only was she the only Australian, Candice was also the youngest member of the Video Summit panel, presenting to a packed MGM Casino Grand…
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How to set boundaries and manage conflict
The competitive nature of the real estate industry automatically puts agents at higher risk of experiencing conflict at work, according to a subject expert. Known as The Conflict Whisperer, Scott Dutton says industries built on competition could often struggle with negative rivalry and employee battles. Such disruption could lead to missed listings, and poor sales results if issues aren’t resolved.…
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Cindy Kennedy – A flair for real estate
For many, finding a body in a bathtub in your first week in real estate might just be enough to put you off a career in the industry for good. But for McGrath partner and Sydney Inner West sales agent Cindy Kennedy it taught her there’s always more to the story when it comes to selling a home. A natural…
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Finding her confidence: Kylie Charlton
In Sandringham, Victoria, Hodges Real Estate director and sales agent Kylie Charlton has carved out a successful 28-year career based on the simple philosophy of placing herself in her client’s shoes. Now, she’ll share an insight into the lessons learned along the way at AREC 2019. Kylie Charlton freely admits she knew “absolutely nothing” about real estate other than the…
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Mindset, marketing and knowledge the key to Steve Koerber’s success
In 2018, Ray White Remuera’s Steve Koerber reached a career milestone, clocking up a GCI of more than $2 million and ranking 7th internationally in the Ray White Group. It is a success that Steve attributes to a shift in thinking, pure hard work, and an unfailing passion for what he does. Now he’ll share his story at AREC, offering…
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Neil Webster: Breaking the mould
What was your first job and what did it teach you? My first job was working behind the bar at the local tennis club. It taught me many things that have proven to be invaluable in my working life, namely risk assessment, customer service, multi-tasking and communication skills. The last factor has been the major one. If you can deal…
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Behind the suits
You’ve made a name for yourselves with ‘Behind the Suits’. Why a podcast? Adam: Bobby’s mission was to change the negative connotation of real estate agents one person at a time. My challenge to Bobby was to think of a universal way to target more people at once. Most people think you need to be granted permission to do a…
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Maintaining peak performance
What goes up must come down – unless your name is Tom Hector. The golden boy in South Australian real estate and one of the nation’s premier agents, Tom Hector’s rise to the top 11 years ago was nothing short of meteoric. Perhaps even more startling is that over the past decade the Harris Real Estate salesman and auctioneer has…
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Real estate’s finest ready for the Ride to Provide
The challenge will see these real estate professionals cycle 500km across the rural countryside of Thailand, raising funds for Hands Across the Water. We caught up with just a few of the many agents taking part… What do you do in real estate when you hit the target you’ve been aiming for? You make the next one bigger. That’s exactly…
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‘Together we will succeed’: Owen Wilson
Owen Wilson stepped into the top job at realestate.com.au in January – amidst arguably the worst downturn in the property market in the past 10 years. With an uncertain year ahead and global players such as Facebook making their own plans in real estate, Wilson’s overall philosophy is that it’s time for REA Group and agents to work together for…
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Hungry and humble: Samuel Thompson
What was your first job? I started my first job at the age of 14 working in a supermarket; packing shelves, cleaning the floors and assisting customers. It taught me time management and the importance of a high level of product knowledge. Fitting in school, representative rugby and working each afternoon was a balance, which taught me to prioritise. What’s…
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Champion of change : Kylie Walsh
Kylie Walsh puts a different spin on the old saying, ‘You can’t have it all’. A dedicated voice for women in the real estate industry, the DiJONES general manager was recognised as the Most Influential Woman in Property at the AREA Excellence Awards late last year. Like many female role models before her, including Oprah Winfrey, Ita Buttrose and Madeleine…
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In the moment: Shaye Wallis
As an award-winning property manager at Wiseberry Heritage on the NSW Central Coast, Shaye Wallis has learnt how important it is to celebrate the wins and live in the moment. What was your first job? My first job was at McDonald’s, which taught me that everyone begins at the same starting line. What has been the best thing to happen…
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