EPM: BD & Growth

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  • Photo of Know your numbers

    Know your numbers

    It can be hard knowing which financial figures you should measure, monitor and manage in your property management business. As the business owner, you have a responsibility to know your agency’s numbers so you can keep everything on track. Here are five financial figures you should know in your property management business: 1. AVERAGE WEEKLY…

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  • Photo of Good tenants: The key to landlord satisfaction

    Good tenants: The key to landlord satisfaction

    With one in three Australians now renting, creating a great experience for tenants is more important than ever. Renting is often the start of someone’s property journey, so it’s a great opportunity to build and nurture a relationship for the future, where they will buy, sell and buy again. Finding the best tenant isn’t always…

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  • Photo of Focused on growth: Kurtis Pirotta

    Focused on growth: Kurtis Pirotta

    Carl Bard once said, “Although no one can go back and make a brand-new start, anyone can start from now and make a brand-new ending.” I would like to share three key ideas that give you the opportunity to rethink what you’re currently doing, evolve your knowledge and skills to stay ahead and inspire your…

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  • Photo of Onshore, automate or offshore? : Brock Fisher

    Onshore, automate or offshore? : Brock Fisher

    Most businesses could do with saving a few dollars, a good way to do that is to review your systems and find more cost-effective solutions. The proliferation of rideshare options is a simple and excellent example of how paying more for a service doesn’t mean that you have a better experience or get better value.…

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  • Photo of 5 ways property management needs to change

    5 ways property management needs to change

    The 2018 Voice of Australian Property Management report found that property management is suffering from a high level of disillusionment and defection from the industry, with the bulk of those employed in the sector passive about their roles. Here's what needs to change in 2019: 1 How we work needs to change The data revealed…

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  • Photo of Is it the right time for you to change roles?

    Is it the right time for you to change roles?

    You can’t say when it began exactly. You were happy in your role,  and the culture of your organisation felt a perfect fit. But somewhere along the way a nagging sense of discontent has crept into your daily experience at work. Sunday nights feel depressing, and you might be feeling bored – or worse – angry. If…

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  • Photo of 52 Ways to Kickstart your Career in 2019

    52 Ways to Kickstart your Career in 2019

    What if I told you that you could have anything you want in your career if you were prepared to do one thing? All you have to do is focus on one key strategy each week for the next 12 months, and your year will be even bigger and better than you could ever imagine! Here are the…

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  • Photo of You have to spend money to make money: Penelope Valentine

    You have to spend money to make money: Penelope Valentine

    Advising your clients on how to maximise their rent is a key component to any great property manager's role. Sometimes this means they need to spend some money, and it can be a difficult conversation. Here are some tips on how to do that in a way where everyone's a winner.   Start as you…

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  • Photo of How to find your 75 things and secure more business

    How to find your 75 things and secure more business

    Property management has and always will be about serving people. We can get so caught up in a world of legislation and compliance, that we forget many of our landlords aren’t always aware of what we do and why we do it. Property managers have an opportunity to exceed expectations and deliver an exceptional consumer…

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  • Photo of Do you want insurance with that?

    Do you want insurance with that?

    Upselling, value-adding and alternative income streams are all part and parcel of modern-day business. The business growth strategy du jour is ‘adjacencies’. Adjacency is a strategy where a company looks outside its boundaries for new sources of income, moving into related areas that use and reinforce its core business. In real estate, the most common…

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  • Photo of How to deliver a confident listing presentation

    How to deliver a confident listing presentation

    I recently conducted a role-play session during a workshop where I was the BDM and one of the attendees was the property owner. I had the frightening pleasure of being back in the hot seat again and, just quietly, I loved it! I also had the attendees provide feedback, which not only opened my eyes…

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  • Photo of Property Management in the Year 2058

    Property Management in the Year 2058

    Cast your mind back forty years to the real estate industry of 1978 in Australia. Being a relatively youthful industry, you might not remember the ‘bad old days’. They were light years from the profession we know and enjoy today. Whilst some things remain the same about success in real estate – prospecting must be…

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  • Photo of Tara Bradbury: Make the call!

    Tara Bradbury: Make the call!

    Over the last few months, I have been visiting offices to conduct coaching sessions where agents have allowed me to observe their phone prospecting. While sitting on the sidelines, I found a common trend that makes these sessions more difficult than they need to be, and passed along my tips to ensure the best possible result…

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  • Photo of Natalie Hastings: Should They Stay, Or Should They Go?

    Natalie Hastings: Should They Stay, Or Should They Go?

    Property management is a people business, best suited to those natural problem-solvers with a positive disposition and a flair for collaboration. But what happens when you do your very best time and again, yet find your days disturbed by an aggressive landlord who is impossible to please? Many principals are loathe to ‘sack’ a landlord –…

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