EPM
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Empowering People
Morton & Morton arean independent, family-owned and managed real estate firm, specialising predominantly in sales and property management of waterfront and city apartments and houses. Having been recognised as one of BRW’s “50 Best Places to Work”, we asked Kevin Turner to find out from Managing Director Ewan Morton more about their philosophies on property management, and how employees are…
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30 Minutes… Sometimes Less
That’s often all the time property managers have when it comes to closing the deal and securing a new rental listing, says Josh Phegan. You know the scenario: you accidentally hit ‘answer’ on your mobile phone and the booming voice on the other end of the phone says urgently, “I need a property manager. I’m considering you – what do…
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Task or Portfolio Manager
Stacey Holt from Real Estate Excellence looks at the pro’s and con’s of both methods of department operations. In recent years, task management instead of portfolio management has become popular. This may have occurred for a number of reasons, such as increasing legislation and demand for increased services from clients. It may also have occurred due to risk management. Of…
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From Strength to Strength
Coronis Realty in Queensland is one of Australia’s largest Real Estate businesses, and they continue to grow at a rapid rate. Their secret to rent roll growth? A team that both loves and owns the company. Samantha McLean talks to Andrew Coronis and Jodi Ford. It’s a while since I have caught up with the Coronis team and I’m excited…
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‘Blue Ocean’ Property Management
Would you like for your property management business to be uncontested in its chosen market? Fiona Blayney brings to life W Chan Kim and R Mauborgne’s book, Blue Ocean Strategy, and their associated philosophies on how to leave behind your property management competition. According to the Small Business Association of Australia (2012), 70 to 80 per cent of small businesses…
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Social Media for Property Managers
Sold Magazine’s “Tech in the City” Lisa B turns her attention to how social media can be used as a marketing tool in Property Management. First of all, let’s get that question out of the way. Yes, I know what you’re thinking. Is there an expected return on investment using social media marketing in property management? Well, it’s like this.…
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Samantha Taylor, Metro Property Management
In the past five years, Samantha Taylor of Metro Property Management has worked her way from Reception to New Business Manager. She shares some of the insights that have been gained throughout her career, some ambitions for the future, and why it’s so important to listen to your clients. When did you start in real estate? I started in the…
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Is the Rent Roll Worth the Investment?
Jo Oliveri from ireviloution intelligence says if you are thinking of acquiring a rent roll as part of your growth strategy, you need to perform both operational and financial due diligence prior to purchase. Did you know many principals do not conduct proper due diligence and so, in many instances, fail to understand the real risk and real value of…
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Angela Laliotitis, LJ Hooker Newtown
With 17 years experience in Property Management, and 5 years as part of the LJ Hooker family, Angela Laliotitis has extensive knowledge of all aspects of residential property management. She strongly believes the relationship between agent, tenant, and landlord is crucial, and is passionate about creating successful results for her owners. When did you start working in Real Estate? I…
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The “Expert” Property Manager
What goes on in the mind of a consumer when they meet someone entitled “Investment Property Manager” or “Client Service Manager”, or “Senior Property Manager”? It is likely, says Fiona Blayney, that they are immediately left with the image of the ultimate expert! Its time to examine what qualifications and level of expertise is required to earn this title. What…
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What is ‘Business by Design?’
‘Business by design’ and ‘Business by default’ are two very different things says Jo Oliveri of ireviloution intelligence. It is time to put yourself in control of making your business happen rather than just letting it happen. We all know the old adage, ‘If you fail to plan then you plan to fail’. I call this, ‘business by default’. So…
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Performance Planning and Review
Melissa Karatjas and Fiona Blayney discuss why regular staff appraisals are important for continuous performance improvement, as well as happy employees. Performance planning should be a systematic and periodic process that assesses an individual employee’s job performance and productivity in relation to a set of predetermined expectations like the performance objectives in the job description. Other aspects of individual employees…
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Horrible Bosses!
A recent Hollywood blockbuster starring Jason Bateman, Kevin Spacey and Jennifer Aniston, focused on a group of friends, all frustrated by their selfish, conniving bosses, and raised issues that the majority of us will have experienced at some stage in our working lives. Nick, Dale and Kurt decide murder and blackmail is the only way to resolve their issues, but…
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Tracey Bulmer, One Choice Realty
Tracey Bulmer started working in real estate in 1996 in Ballina, NSW, as a trainee property manager, and within two years of commencing in the industry, she had obtained her full Real Estate Agents license. While originally thinking that she would use property management as a springboard into sales, she loved her role so much that she stayed in property…
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Brett Wheatland, LJ Hooker Glenelg SA
Brett Wheatland has been in Property Management for more than 11 years, and during that time has won many awards including LJ Hookers top property investment manager for SA and NT in 2010 and 2011, and has been accredited to the elite “Captains Club” as a top 5% performer within the network. Some of the key ingredients in his success…
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Keeping In Touch: Seven steps to relationship bliss with your landlords
Never before has there been so much pressure to keep in touch and connect with clients; to have a relationship beyond obtaining approval on repairs. The main reason for this relationship is future referral and business growth. Research tells us this is the way your business and client base will grow. So how can you build successful relationships in Property…
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From Punch Cards to iPads
There’s no doubting the Australian real estate landscape has changed over the years. In fact, the industry today is estimated to have over 12,300 businesses spread across the country, contributing $8.9 billion annually to the domestic economy. Not so long ago it was a very different picture. Australian Bureau of Statistics data says that at the end of June 2003,…
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Could you spot a drug lab?
The discovery of drug labs in Australia (particularly Queensland and Western Australia) is now a daily occurrence, with increasing numbers of these labs being found in rental properties. Stacey Holt of Real Estate Excellence, has been working on awareness for the industry since 2006. In July, 2011, there was for the first time ever a National Meth Lab Conference to…
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Defence Housing Australia
One of the biggest property management companies in Australia is not a traditional real estate business. Defence Housing Australia (DHA) manages around 18,000 residences throughout Australia that some very special tenants call home. We talked to DHA Chief Operating Officer, Peter Howman, about how this verydifferent property management business operates. Firstly, tell us a little about DHA? The primary purpose…
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Fixed Term Versus Periodic Tenancies
What is your office procedure when a fixed term tenancy ends? Do you proactively seek a formal renewal of the lease agreement, or do you have a large number of periodic tenancies on your rentroll? Simon Cox of Real Estate Dynamics, suggests some strategies to ensure you are maximising the value of your income and your rent roll through fixed…
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Striving for Success
All businesses large or small need to plan for the year ahead and set realistic targets for their business. A key part of the planning process is to identify the key performance indicators you will use to measure success and what that will mean to the business. John Goddard – CEO of Rockend explains. For the past three years Rockend has formally used…
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The Multiplier Effect
Are you thinking of buying a rent roll but wondering how to determine its true value? Perhaps you’re pondering what your own rent roll is worth. There are a range of factors that can be taken into consideration. Ross Hedditch outlines how to ascertain the value of a rent roll. “As a general rule, a property which has been managed…
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Processing Tenancy Applications: Beginning with the end in mind
Was it Stephen Covey that created the expression “begin with the end in mind?” Regardless of the great person who came up with the original expression, it should be a term written into every property manager’s job description. Given that property management has become such as task oriented and management focused career, with a large degree of accountability involved, every…
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Survivor, Real Estate
Milton Rendell is no ordinary agency Principal. Developing a high –performing team by challenging his staff to get “outside their comfort zone” is all part of a unique experience he calls ‘Real Estate Survivor’. If you would like your sales to improve by 42 percent in one quarter, you might like to try this. Most agents don’t have a lot…
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Robyn Conroy – Ray White Adelaide
Robyn Conroy started her career in a small real estate agency in the Illawarra region as receptionist when she was 15; and has been in the industry now for 24 years. Although her first love is Property Management, she also holds a Sales Agents Licence in South Australia. Robyn, what made you choose a career in Property Management? I always…
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Incentive Programs
Whether you are an employer or a candidate, you may have recruitment or human resources questions you need answered by an expert! This month, we welcome well–known industry authorities, Fiona Blayney and Melissa Karatjas, to the experts ‘chair’. Whether you are an employer or a candidate, you may have recruitment or human resources questions you need answered by an expert!…
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Property Management – No Longer “Just a Job”- Now a Career Path
Those property managers who, like me, have been around for a number of years would know that the perception of property management as a job choice has changed for the better. And that’s a great thing! The days are long gone when rental properties were somehow looked after by the ‘girl’ behind the front counter and the management of properties…
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The Relationships That define A Property Manager
As we countdown to the commencement of the new tenancy legislation, never before have the relationships of a Property Manager been as important or ’key’ to their success as now. Terry Christianos discusses why. As property managers and professionals, we represent 4 distinct groups of people – Landlord, Tenant, Principal/Business Owner and other Third Parties that are essential to our…
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Building a Rent Roll From Scratch
A major objective of all Property Management departments is to build their rent roll – but it’s not always as easy as it sounds. There are as many different approaches as there are reasons for wanting to grow your business. Bob Walters shares his experience of building a successful Property Management business from scratch. For nearly six years from 1999…
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How Green is Your Office?
It’s not surprising that Real Estate offices are among the highest users of paper, but have you considered how much excess water, energy and other natural resources your workplace might be using? Not only will reducing your ecological footprint help the environment, it will save your business money and can potentially strengthen relationships with customers (and attract new ones!). It’s…
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Pool Maintenance: An Area of Opportunity
The legal responsibility of owners of investment properties with swimming pools is still an area of law left open for interpretation and dispute, but this is an area where good Property Managers can stand out from the crowd and make a real difference to property owners and tenants alike. According to Mr Chris Fitzmaurice, Swimart’s National Manager, while landlords may…
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