John Goddard

John Goddard

John Goddard is the former CEO of Rockend since 2004. He is personally committed to life-long learning and encourages all Rockend staff to take control of their personal development, both through work and personal learning.
  • EPM

    New Zealand Property Managers: Are you Up for A Challenge?

    At the 2011 Real Estate Institute of New Zealand’s (REINZ) Annual Property Management Conference, Rockend CEO John Goddard challenged property managers to strive to reverse the 70:30 ratio between owner (DIY) managed and professionally managed properties, to get closer to Australia’s leading position of 20:80 in favour of professional property managers. Goddard outlined the huge opportunity for NZ property professionals to grow their businesses by persuading DIY owners that a professional can manage their property better while minimising the risk of potential tenant issues. …

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  • EPM

    Customer Service Excellence

    Property Management Software providers Rockend recently won the CSIA National Award for customer service for small business. Sold Magazine spoke to Rockend CEO John Goddard to find out exactly what it takes to win such a prestigious award. Customer Service Excellence Property Management Software providers Rockend recently won the CSIA National Award for customer service for small business. Sold Magazine spoke to Rockend CEO John Goddard to find out exactly what it takes to win such a prestigious award. …

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  • EPM

    Stay calm and build your business

    We should not view the economic challenges we allexperienced in the past 12 months as negative. There are lessons to be learned, and new opportunities, if you take action now. John Goddard, CEO of Rockend, gives his opinion. Stay calm and build your business We should not view the economic challenges we all experienced in the past 12 months as negative. …

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  • EPM

    Striving for Success

    All businesses large or small need to plan for the year ahead and set realistic targets for their business. A key part of the planning process is to identify the key performance indicators you will use to measure success and what that will mean to the business. John Goddard – CEO of Rockend explains. For the past three years Rockend has formally used the Balanced Scorecard model to assist plan and set goals for our business. …

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  • EPM

    Profit is a Good Word

    John Goddard focuses on the importance of profit and outlines how business owners can leverage property management best practices to build wealth. Best practice requires that separate revenue/cost reports exist for sales, property management and body corporate teams if they all exist in your business. Leaders of successful businesses recognise the interrelated importance of creating long term customer relationships, delivering sustainable profits and building an employee team that is both competent and loyal. …

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  • Elite Agent

    Outsourcing: Beware the Pitfalls

    John Goddard refers to material published on the NSW Government Fair Trading website to highlight a looming issue that both real estate agents and regulators need to carefully consider as the trend to outsourcing trust accounting software management and/or administration of the trust account increases. As reported on the Fair Trading website,given the large sums involved in real estate transactions, safeguards need to be provided for trust account funds to instill confidence and provide redress. …

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  • EPM

    Find Out What your Customers Say About You – And Use it to Grow Your Business!

    Every business owner, sales consultant and property manager knows that finding and signing new vendors and owners can be an expensive process that requires focused sales effort. It also becomes much harder when a market is under stress as the real estate sector can expect in the coming year. Unfortunately Australia is not immune for a real estate business to survive and prosper during the hard market there are many key factors to consider, …

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  • BEST PRACTICE

    The Power of Words

    Recently I attended Robert Bevan’s 2009 Bestpractice conference for Real Estate business leaders.This event is unique in the ANZ real estate sector because it is a place where business leaders really share their own experiences without hype or fluff, often revealing their failings as well as success. The event draws owners from leading independent agents, as well as many members of Australia’s and New Zealand’s franchise and marketing groups. …

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  • EPM

    How Green is Your Office?

    It’s not surprising that Real Estate offices are among the highest users of paper, but have you considered how much excess water, energy and other natural resources your workplace might be using? Not only will reducing your ecological footprint help the environment, it will save your business money and can potentially strengthen relationships with customers (and attract new ones!). It’s easy to get started. …

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