Search Results for: The Block
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SELLING + MARKETING PROPERTY
Why would my business grow this year? Mark McLeod
Over the last few years, the market has provided the growth impetus even for the most average of agents. Now things have changed. A great self-reflection question to ask yourself is, ‘Why would my business grow this year?’ There are, in my view, two types of businesses. Some are devoid of structure and process, and are linked to the ebbs and flows of the market; others…
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Thought Leaders Podcast
Episode 42: How to Build a Business Culture of Endurance and Growth with Megan Jaffe
Guest Interview: Samantha McLean talks to Megan Jaffe, Principal of Ray White Remuera and speaker at AREC 2018 who shares her views on positionship vs real leadership, what makes her culture great, how like attracts like and why she can never stop learning. ‘Elevate’ is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers,…
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TECH + SOCIAL
2018: the year of the Smart Home
It’s been billed as the year we’ll all get connected and smart products will simplify our lives. In some ways that prediction is proving correct, and the internet infrastructure that drives smart tech is becoming a requirement, not just a desire. But what does the smart home mean for real estate? Is there appeal and value in savvy tech and the hyper-connected home? And is the smart…
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EPM: Customer Service
How Transparency Creates Trust: Jess Kindt
It is widely known that real estate agents are categorised amongst the least trustworthy of professions within Australia. So how do we turn this stigma around with our clients? How do we establish a relationship of trust so that we can build loyalty amongst our client base? No one has all the answers, but since changing my approach to clients…
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BEST PRACTICE
Pancho Mehrotra: What Does It Take To Change?
Drawing on the example of Australian Open Winner Roger Federer, Pancho Mehrotra looks at the psychology of change and why we find it so difficult. With the benefits of change in real estate so potentially significant, it’s time to take that first small step to overcome our fear of failure. I have been asked many times how long it takes…
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EPM: Leadership
Jo-Anne Oliveri: 5 Trends to Look for in Property Management
Recently returned from the United States, Jo-Anne Oliveri shares trends and tools from the latest NAR REALTORS® Conference and Expo. If you want to get to the top in your property management business, you must be prepared for the climb. Thanks to modern technology, however, the climb isn’t as arduous as it used to be. 1. BLUETOOTH KEYS Traditional keys are…
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FEATURE INTERVIEWS
The Numbers Game: Ash Weston
Ash Weston fell into real estate by accident after dropping out of high school and cutting his teeth on a variety of manual jobs. Now he’s one of Ray White’s top agents, winner of several awards and last year earned fees of over $1,500,000. But he has never forgotten the lessons he learned on the factory floor. How did you…
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Thought Leaders Podcast
Episode 41: Why it’s important to play offence instead of defence with Josh Phegan
Guest Interview: Samantha McLean talks to Elite Agent regular contributor and real estate coach Josh Phegan about his top negotiation tactics, what works for his clients and why agents should be playing offence, not defence, in the current market. ‘Elevate’ is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we…
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EPM: BD & Growth
Natalie Hastings: How to Set Your Property Management Team’s KPIs
From financial goals to client satisfaction, here is your cheat sheet for setting team KPIs. When it comes to setting goals and KPIs, the sales side of real estate practice is familiar with the process – successful at it, even. To be fair, goal-setting in sales departments is a streamlined deal in comparison to the complexities of property management. My…
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EPM: Customer Service
Lauren Kirk: Is Your Customer in Control?
When it comes to service, consciously or unconsciously your customers expect you to provide an excellent experience at every point of the transaction. Lauren Kirk looks at what you can do to meet their expectations while staying in control of the process. Think about the way you communicate: emails, texts, Facebook messages, WhatsApp, phone calls, Instagram, Snapchat; the list goes…
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TECH + SOCIAL
Aimee Engelmann: How to Prepare for Offshoring
Outsourcing basic office tasks to the Philippines has recently gained a good deal of attention. The benefits are compelling and the idea of freeing up your team to focus on more important aspects makes complete sense for many, but the practical details may put others off. Aimee Engelmann explains the tools you’ll need in your office to manage the virtual…
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FRANCHISE NEWS
Raine & Horne opens new office in Perth commuter belt suburb
Raine & Horne has opened a new office in Ellenbrook – a commuter belt suburb of Perth, 45 kilometres northeast of the central business district. Ron Lyster, an experienced local real estate agent and property development manager, will lead Raine & Horne Ellenbrook. Mr Lyster has switched to Raine & Horne from another leading real estate group. “Ron has been…
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EPM: First Person
Fiona Blayney: How to Handle Tough Conversations and Decisions Like a Hero
Tough decisions and difficult conversations: at times like these you need to find your inner superhero and put on your big girl pants, says Fiona Blayney. I’ve never really been a fan of big girl pants. I’ve never found mine a natural fit and as such, if I’m honest, I still find them pretty uncomfortable. I don’t remember the first…
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EPM: Technology & Social
How to protect your business from cyberattacks: Sharon Fox-Slater
Sharon Fox-Slater of EBM’s RentCover explains how real estate businesses need to mitigate the risk of cybersecurity, with ransomware attacks and data breaches on the rise. It wasn’t that long ago that the only Trojans we knew of were an ancient people who made the fatal mistake of accepting a gift of a horse from their neighbours. Today, a real…
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Thought Leaders Podcast
Episode 40: How to Leverage Social Media Without Distraction with Caroline Bolderston and Melanie Hoole
Guest Interview: Samantha McLean talks to Caroline Bolderston of Being Bold and Melanie Hoole of hoole.co about productivity and social media, and how to effectively manage the two and remain dollar-productive. ‘Elevate’ is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching,…
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FEATURE INTERVIEWS
Field of Dreams: James Hand
It takes incredible vision to sell the dream of stately homes and high-spec apartments while standing in a field amidst grazing cows, but for James Hand of Latitude Real Estate in Victoria it’s a success story based on knowledge, innovation and, above all, respect for clientele. Here James explains to Elite Agent how his innovative development firm includes both the…
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EPM: Technology & Social
NBN: Time To Connect
As real estate professionals, you spend much of your day dealing with landlords, tenants or prospective buyers wanting to know everything there is to know about a property. Today, the availability of the Internet, specifically the National Broadband Network (NBN), is something more and more tenants are asking about. Here is an explainer on all things NBN for you courtesy…
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EPM: Customer Service
How to achieve a 100 per cent customer retention rate: Danelle Hunter
Keeping customers content is one of the biggest challenges of the real estate industry. While property continues to be Australia’s preferred method of investment, owners seek assurance that their agent is managing their asset with utmost care and many won’t settle for anything less. Danelle Hunter has five simple steps to keep your customers smiling and secure the future of…
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EPM
Beyond The Discount
WHEN IT COMES TO INCREASING income into property management departments, the industry can be its own worst enemy. Often sales-focused principals apply a volume mentality to their rent roll asset, chasing relentless growth because they believe bigger rent rolls are the only way of increasing their overall bottom line. But a focus on value-adding could be a better way to…
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LEADERSHIP
John Cunningham: In service of others
It is well known that all great achievers, no matter the endeavour, have one common trait: they have a clear purpose. The same thing applies to real estate. But do we really understand what purpose is all about in a service industry, or are we just considering our own purpose? John Cunningham says putting the consumer’s interests first must be…
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Thought Leaders Podcast
Episode 39: Creating Change and Eliminating Obstacles Preventing Growth with Peter Gilchrist
Guest Interview: Samantha McLean talks to real estate coach, Peter Gilchrist, about what gets in the way of growth, how to approach change, the characteristics of number one agencies and why he has no interest in goal setting. He also shares the impact of digital and the five videos agents must have. ‘Elevate’ is the official podcast of Elite Agent…
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BEST PRACTICE
Alison McGavin: How to recover from mistakes and regain trust
Every single person reading this article has made a mistake at work. If it’s a large mistake you might need to start over again with your work colleagues. And whether a lot of time has passed or just a little, Alison McGavin explains what you need to do to get your working relationships back on track. No one likes to be…
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SUPPLIER NEWS
AI chatbot to take on common real estate interactions
A new chatbot service is set to improve the real estate customer experience by acting as a concierge when it comes to buying, selling, renting, providing suburb information and managing properties. Known as ‘Ding’, the AI chatbot was recently launched by Local Knowledge Property Group and has the ability to cater to a range of tasks in real estate. Co-founder…
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FRANCHISE NEWS
Innovative business model nets @realty $2 million in sales per day
National real estate network @realty have reported $2 million in sales per day in 2017 using a new business model, which has been awarded the Real Estate Institute of Queensland (REIQ) Innovation award. @realty operates from a single office in Surfers Paradise on the Gold Coast and boasts more than 500 agents nationwide. @realty director JJ Taylor said the driving…
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Thought Leaders Podcast
Episode 38: Guest Alex Ouwens on performance, growth, culture and Real Estate in South Australia.
Guest Interview: Samantha McLean talks to President of REISA and Co-Director of Ouwens Casserly Real Estate, Alex Ouwens, about SA’s change in government, the increase in auction activity and his suggested solution for Stamp Duty. They also discuss his agency’s recent expansion, how their culture and values drive performance, how they get their teams to meetings and how he keeps…
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Elite Agent
Emma Guthrie: Love.Where.You.Live
Even while Perth agent Emma Guthrie was completing her real estate qualifications she knew social media, and particularly Instagram, would play a major role in her marketing strategy. Story by Cassandra Charlesworth. As a former PR and marketing professional Emma Guthrie felt Instagram’s instantaneous, picture-driven platform would help her build a contact base to get a foot in the competitive real estate door.…
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FEATURE INTERVIEWS
Kathy Tsai: Life by Design
When former dietitian Kathy Tsai found herself at a career crossroads, she heeded her mother’s advice and entered the world of real estate. Despite having a young family, she dug deep and wrote $340,000 in GCI within 12 months – including a $5.225 million sale to a Chinese buyer. Kathy attributes her success to two things: building credibility and believing…
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BEST PRACTICE
Eddie Cetin: 5 Emerging trends in technology
With 2018 well under way and the summer holidays a fond memory, it’s time to refocus your attention on your business. What can you do today, this week and this month to maximise your results? Eddie Cetin looks at five ways to use technology paired with practical prospecting to own your area. It’s all too easy to fall back on…
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FRANCHISE NEWS
Coronis sets new suburb record in the Brisbane suburb of Ascot
Originally built in 1930, the iconic Hamptons-style home boasts six bedrooms, six bathrooms and enjoys prime position on a massive 2024sqm block of land which is located on Brisbane’s most prestigious tree-lined street. In recent years, the property has undergone a multi-million-dollar renovation elevating it to its current grand scale. Facilitated by Coronis Managing Director Andrew Coronis and Patrick McKinnon…
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EPM: Best Practice & Legislation
Kylie Maxwell: The Wisdom of Hindsight
For many, starting a career in property management can be a steep learning curve, with poor training and lack of experience making for a difficult introduction to the industry. Transform Masters 2017 Champion Kylie Maxwell looks back over her 25 years and tells us what she wishes she knew when she first started out in property management. Some 25 years…
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Thought Leaders Podcast
Episode 37: How to Dominate Your Local Area and Real Estate Marketing with Lisa B
Guest Interview: Samantha McLean talks to real estate coach and trainer Lisa B about all things digital marketing, dominating your local area and what some of the biggest questions are being asked by agents. ‘Elevate’ is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind…
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OPINION
How self-driving cars will affect property values: Sally Tindall
The robots are coming. And believe it or not, they might affect the price of the properties you sell. The robots I’m talking about in this instance are autonomous vehicles, also known as self-driving cars. They already exist, and will one day become mainstream. Nobody can say for certain when that will happen, but some believe it could be within…
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Ask the Coach
Ask the Coach: How to be a better leader in real estate
Top coach Claudio Encina answers our reader’s burning real estate questions. Here, he tackles the topic of leadership. Q. I want to be a better leader and connect better with my staff. Any tips? – Ben Lawson, Lawson Estate Agents Lake Macquarie As a principal, understand your leadership style. Some principals have a style that is nonrelational and they are usually…
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Elite Agent
John Knight: How to Create a Successful Succession Plan
Only an estimated 10 per cent of real estate businesses have a succession plan in place. Many default to the idea that when the time is right they will simply sell the rent roll, while others assume their kids will take over at some point. As John Knight explains, neither of these plans are in fact ‘plans’ unless you have…
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Thought Leaders Podcast
Episode 36: How to Master the Real Estate Digital Space with Steve Carroll, REA Group
Guest Interview: Samantha McLean discusses real estate’s digital space with special guest Steve Carroll, Head of Industry Relations of REA Group. ‘Elevate’ is the official podcast of Elite Agent Magazine for real estate industry sales professionals, property managers, and leaders. Each episode, we will bring you behind the scenes coaching, news analysis, exclusive interviews, technology, and more to help you…
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