Other videos in this series

Shane Kempton joins Elders as WA residential manager

Shane Kempton joins Elders as WA residential manager

Elders Real Estate has appointed Shane Kempton as State Residential Real Estate Manager for Western Australia, tasked with driving performance, capability development and agent growth across the network. With over three decades of industry leadership experience, Kempton cites Elders’ strong brand reputation as key to his move, as the company continues expanding its WA presence.

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Builders say tax changes could push more renters toward social housing

Builders say tax changes could push more renters toward social housing

Australia’s housing sector faces a looming supply squeeze, with Mirvac warning commencements could plunge within months amid rising costs and weaker demand. Master Builders Australia says May 2026 Budget tax changes to negative gearing and capital gains tax could worsen the crunch, pushing more renters toward social housing while construction costs and productivity declines compound the problem.

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Ray White Canberra Group acquires Cream Residential

Ray White Canberra Group acquires Cream Residential

Ray White Canberra Group has acquired Cream Residential, with principal Chris Wilson and his team joining from 1 November 2026. The deal adds around 380 rental properties to the group’s Manuka-based rent roll, pushing total residential assets under management beyond $3 billion, while ensuring continuity for landlords and tenants during the transition.

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Barry Plant agent sells third Home for a Cure property

Barry Plant agent to sell third Home for a Cure property

Barry Plant Craigieburn’s Romi Sleiman is preparing for his third Home for a Cure auction, with the Donnybrook property set to go under the hammer October 3 with a $700,000 reserve. The four-bedroom coastal-style home, built by Henley on land donated by Satterley, aims to raise funds for My Room Children’s Cancer Charity.

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Sales mindset property management: OBrien's unique approach

Why one agency runs rentals like a sales open home

OBrien Real Estate Carrum Downs and Langwarrin director Lenny Bellinger reveals how he and wife Michelle built a 350-property rent roll from scratch by applying sales principles to property management. Prioritising service over profit, staffing generously, and keeping sales and rentals culturally unified, the strategy has driven strong growth while safeguarding long-term client relationships and referrals.

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Georgie Parry appointed COO Ray White Canberra

Ray White Canberra appoints Georgie Parry as Chief Operating Officer

Ray White Canberra has promoted Georgie Parry to Chief Operating Officer after nine years with the business, starting at reception in 2017. She built the group’s Customer Care model, People & Culture function, and Social Media & Marketing division, recently earning the Operational Excellence Award at the Ray White NSW/ACT Annual Awards.

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Why repositioning stock beats waiting out the market

Why repositioning stock beats waiting out the market

Real estate agents can’t control tax laws, media headlines, or buyer sentiment, but they can control their own process. Ray White’s Mark McLeod argues success lies in reallocating time to proactive outreach, gathering genuine market feedback, and continuously repositioning stock rather than blaming external conditions for quiet sales periods.

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Thomas Fuller brings a high-performance mindset to Ray White Phillips & Co

Thomas Fuller brings a high-performance mindset to Ray White Phillips & Co

Thomas Fuller applies the discipline of his rugby and carpentry background to real estate, treating every campaign like game day preparation. Now with the newly launched Ray White Phillips & Co, the Clovelly-raised father of three combines genuine local knowledge with Ray White’s systems and support to deliver results for eastern suburbs clients.

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Why some listings pull tens of thousands of views, explained

Why some listings pull tens of thousands of views, explained

New realestate.com.au data reveals Australia’s most-viewed streets, led by Bullsbrook’s Shady Hills View in Perth, boosted by a viral “witch-house” listing. Melbourne’s Toorak dominates the top rankings, with Perth, Sydney and Adelaide streets also featuring. Experts say Australians’ fascination with luxury homes and exclusive suburbs drives these standout viewing numbers nationwide.

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How one Harcourts office is supporting bereaved local families

How one Harcourts office is supporting bereaved local families

Harcourts Foundation Ambassador Sarah Joseph and Harcourts Victoria CEO Adam Fiteni visited Wombat’s Wish in Clifton Springs to present a grant supporting bereaved children and families across Victoria. The organisation offers free grief programs and counselling, with Harcourts Drysdale representatives joining to highlight local involvement in backing this vital community support work.

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First National Townsville: Helen Munro Property rebrands

Family-owned Townsville agency rebrands as First National

Helen Munro Property has rebranded as First National Townsville, joining the cooperative network while retaining local ownership under Director Tracy Crome. The 30-year-old family business, founded by Tracy’s mother Helen, gains access to national marketing, training and technology while maintaining its independence, community sponsorships and beloved Melting Moment biscuit tradition.

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Tim Duggan speaking at PM/ONE 2026

Tim Duggan’s five steps to handling conflict better

At PM/ONE 2026, Tim Duggan shared a five-step CLEAR framework for handling conflict: clarify what matters, listen generously, explore underlying interests, align on shared direction, and reset your story. He urged property managers to assess trust and values first, using tools like mirroring, looping, and “how” questions to navigate difficult conversations.

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TRANSCRIPT

The one thing for me that I wish agents knew about auctions was how much influence they actually have over buyer behaviour. We find that a lot of focus gets put into informing the seller and working with that seller throughout a campaign. We really feel that the agents have a lot of influence over the buyer behaviour, particularly in the last 72 hours leading up to the auction.
 
So, making sure that they follow-up with the buyers and they stay on top of the buyers all the way throughout that last crucial three-day period.
 
What we tend to find is the buyers drop away. The conversations they have with other people, telling them not to bid. A lot of cases, it’s actually the agent’s role to be the antithesis to that and make sure that they’re there on the day, turning up, ready to put their paddle in the air.
 
We really see the good agents who do their jobs to the nth degree are very, very good at making sure people turn up, and also having a preordained bidding strategy, so they’re successful on the day.