EPM: Profile

  • Chris Haskins: The passion and precision required for property management

    Ray White Geelong property management department manager, Chris Haskins reflects on changes she'd like to see in the industry and the colourful characters she's met along the way. …

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  • The road less travelled

    Mark Taylor has lived and breathed real estate his entire life. A third-generation agent, his family have been stalwarts of the industry since his grandfather first opened an agency in Sydney’s Inner West in 1926. Along the way, they have witnessed all the market highs and lows of the past century – The Great Depression, World War II, a ’60s boom, …

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  • ‘Taylor-made’ service

    Overlooking the azure blue of the Coral Sea and encompassing residential, rural and island communities, the Whitsundays is one of those laid-back lifestyle destinations where time tends to march at its own pace. Here the property market ebbs and flows in step with tourism highs and lows, construction ups and downs, and the on-again, off-again influx of investors brought in by mining. …

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  • The Little things: Ellayne Lim

    Little Real Estate’s Ellayne Lim is a rare gem who has mastered the art of organisation, fairness and communication to a point where her Net Promoter Scores® for both owners and tenants are on par with some of the world’s most admired companies. Ellayne Lim has been in property management now for seven and a half years – all of them with Little Real Estate. …

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  • Delivering a Difference: Jessica Melling

    With 11 years in property management under her belt, Jessica Melling is somewhat of an expert. It’s this passion and knowledge that drives her in her current role as BDM at LJ Hooker Robina and Mudgeeraba, where she also oversees the property management team across both offices, as well as working with Burleigh Waters and Burleigh Heads. “As a team we’re growing rapidly. …

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  • Joe Iemma: Expect the Unexpected

    Tell us a bit about yourself and your role at Doyle Spillane. At Doyle Spillane I am the Director and BDM for the company and oversee the property management department. What motivated you to get into real estate? A family friend had an office in the area and he offered me a job straight out of school. To be honest, I didn’t know much about real estate, …

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  • Madeleine Smith: Just Do You

    Madeleine, tell us a bit about yourself and your role at LJ Hooker Gosford. I moved to the Central Coast in 2012 and was excited to stay with the LJ Hooker brand and take a job in 2013 as a property manager. I looked after a portfolio of 300-odd properties for a few years before taking a leap into the BDM role. …

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  • Greg Taylor: Keeping it in the Family

    Featuring a team who have been recognised statewide and nationally for both sales and property management, it boasts a rent roll fast approaching 2,000 properties. Most recently, Stanton & Taylor took out the title of Property Management Department of the Year at the NSW First National awards. Along the way, Stanton & Taylor has witnessed massive change in both the industry and the Penrith region; …

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  • Natalie Wendell: Quality over Quantity

    When looking at new business, there is the question of quality or quantity – which do you choose? Quality, always. We don’t take on poor-quality people or property because that just slows us down; good people and good property are easier to manage, and it’s better for our people, our business and our customers to have less stress. The most we take on in a month would be 15. …

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  • Karmen Costigan: Acting On Experience

    Pursing a Hollywood dream isn’t always as glamorous as it seems. Karmen Costigan explains how, after success as an actor in Melbourne, she and her partner took the opportunity to pursue the Hollywood dream. Roles as an extra in films like Being John Malkovich followed, along with a stint playing Mary Poppins for Disney. But in the late 1990s they “needed somewhere to live and were out of cash”. …

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  • Multi-tasking in Melbourne: Connie Mantello

    Tell us a bit about yourself and your role at Mantello Real Estate. My husband and I started Mantello Real Estate seven years ago, with years of experience which guided how we wanted to run a real estate firm. The motto we began with when we started, and still holds true today, is trust, communication and old-fashioned service. My role in the business includes senior property management duties, …

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  • An Ethos of Compassion and Transparency: Peggy Willcox

    When Peggy Willcox and her partner Sean decided to go it alone and open Mooney Real Estate, they knew they wanted to take a different approach. Eighteen months later, EPM finds out how well their ethos of accessibility, transparency and compassion is working. When they launched their new business, the focus would be the Penrith rental market and Peggy’s mission would be to provide a compassionate service where tenants were valued, …

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  • Human Resourcefulness: Rachael Ioannou

    New Business Manager Rachael Ioannou was studying HR at university when she spotted an opportunity at a local property management agency. After submitting a business proposal to the directors, she was hired – by her mother! The rest, as they say, is history. Tell us a bit about yourself and your role at Eastside Property Centre. I’m the New Business and Leasing Manager, …

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