EPM: Feature Interview

  • Photo of Serendipity and Success

    Serendipity and Success

    Jamie Billerwell’s philosophy on life is a simple one. The effervescent Code Property Group Business Development Manager believes in serendipity. “I’m a big believer that things happen for a reason and that you are right where you are meant to be at any given point in time,” Jamie muses. That doesn’t mean the 28-year-old Queenslander…

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  • Photo of Show me now: Sophie Lyon’s winning inspection idea

    Show me now: Sophie Lyon’s winning inspection idea

    An innovative idea for an app that gives tenants the chance to view more rentals – and property managers more time in their day – has taken out a top new real estate award.

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  • Photo of Corey Rotunno-Grant: Customers come first

    Corey Rotunno-Grant: Customers come first

    What was your first job, and what did it teach you? McDonald’s Bondi Junction where I learnt that customers always come first as without customers we don’t have a business. While we need to set boundaries with our clients, they need to be treated as if they are our only client, whether that be a…

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  • Photo of In too deep: How to manage property through natural disaster

    In too deep: How to manage property through natural disaster

    Cassandra Charlesworth spoke to principals in Townsville and the Whitsundays to find out what that experience is like, and to understand the most effective strategies they implemented when dealing with these defining moments. Townsville Flooding: Ben Kingsberry, Harcourts As the rain continued to fall in Townsville on 31 January, Harcourts Kingsberry Principal Ben Kingsberry knew…

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  • Photo of Property Management Performer: Maria Page

    Property Management Performer: Maria Page

    Real estate may seem a world away from amateur theatre, but not for Maria Page, Director of Property Management at Barry Plant Mitchell Sunbury. Here she explains to Elite PM how the confidence she gained during her time on stage stands her in good stead as a property manager. After 15 years as a property…

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  • Photo of In the moment: Shaye Wallis

    In the moment: Shaye Wallis

    As an award-winning property manager at Wiseberry Heritage on the NSW Central Coast, Shaye Wallis has learnt how important it is to celebrate the wins and live in the moment. What was your first job? My first job was at McDonald's, which taught me that everyone begins at the same starting line. What has been…

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  • Photo of Enjoying the journey: Steven Richter

    Enjoying the journey: Steven Richter

    Tell us a bit about yourself and your role. I’m currently employed as a part-time sales consultant at one of the oldest residential real estate agencies in Hobart, Elders Brown & Banks. My role here is to help people achieve their goals when it comes to the buying and selling of property. At the moment,…

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  • Photo of Delivering excellent customer experiences: Natalie Doolan

    Delivering excellent customer experiences: Natalie Doolan

    Tell us a bit about yourself and your agency. Born in Newcastle, I grew up in Lake Macquarie, the youngest of three. I spent my 20s living and working in Sydney and had a blast! When it was time to start a family my husband and I moved back to Newcastle. We love the space…

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  • Photo of From radio to real estate: Malama Psarianos

    From radio to real estate: Malama Psarianos

    Tell us a bit about yourself and your role at Raine & Horne Penrith. Over the years radio and television have been my passion. I studied journalism and marketing, throughout my career I was the first female presenter at 2WG in Wagga Wagga, worked for John Laws and also read regional news and weather for…

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  • Photo of The Cimino Connection

    The Cimino Connection

    If property investment is a numbers game, Michael Cimino is superbly positioned to lead the field. Having spent much of his career as a financial service professional with ‘big four’ practices, he was persuaded to leave his high-profile role at a nationally recognised superannuation consultancy just under 12 months ago to head the property management division…

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  • Photo of Learning to fly: Tameka Smith

    Learning to fly: Tameka Smith

    Taking out the number one spot in PM Transform 2018 wasn’t the goal for Tameka Smith when she decided to enrol. The director of Key2 Property in Launceston didn’t even realise the program had a competitive aspect, just entering because of her love of training. But her dedication to betterment in both herself and the industry…

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  • Photo of Why your customer service needs to be different: Adam Freitas

    Why your customer service needs to be different: Adam Freitas

    Tell us a bit about yourself and your agency. I was born and raised in Sydney’s Inner West. I’ve been around real estate my whole life but started in 2002 and have only worked in the Inner West. I’m highly driven and committed to my clients, and I focus on having a thorough understanding and…

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  • Photo of How to perfect the customer experience: Danelle Hunter

    How to perfect the customer experience: Danelle Hunter

    “I don’t like being quiet,” says Danelle Hunter. It’s why she chose a career in property management and what keeps her so responsive to her clients. Danelle’s customer service dedication culminated in 2017 with a win at the AREAs, where she took the title for Excellence in Customer Service – Residential. But it’s clear that…

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  • Photo of True North: Michael Love

    True North: Michael Love

    It's been almost 75 years since Michael Love’s grandfather first opened the doors of Love Real Estate in service of Melbourne's 'North'. Now, as a third-generation agent and director of that company, Michael reflects on the valuable lessons his family’s experience offers him as he sets about “running his own race”. Story by Cassandra Charlesworth.

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  • Photo of Property managers love problems: Sam Nokes

    Property managers love problems: Sam Nokes

    After more than a decade in property management, Sam Nokes has worked his way up to Head of Department at Jellis Craig. Overseeing a team of 24 who manage a rent roll of over 1,600 properties, he’s also learned a thing or two about problem-solving. Sam spoke with Hannah Blackiston about his career, just how it is he tackles all…

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  • Photo of Great ideas come from within: Ben Foster

    Great ideas come from within: Ben Foster

    In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and asked the ARPM 2018 speakers about their leadership story. This interview features Cameron Head of Property Management Ben Foster.

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  • Photo of The value of communication: Ashley Fell

    The value of communication: Ashley Fell

    In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and asked the ARPM 2018 speakers about their leadership story. This interview features McCrindle Head of Communications Ashley Fell.

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  • Photo of The simple things that make a difference: Bradley Fraser

    The simple things that make a difference: Bradley Fraser

    In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and spoke with the ARPM 2018 speakers about their story. This interview features McGrath Lower North Shore's New Client Consultant Bradley Fraser.

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  • Photo of Investing time in the team: Emma Slape

    Investing time in the team: Emma Slape

    In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and spoke with the ARPM 2018 speakers about their leadership story. This interview features Turner Real Estate CEO Emma Slape.

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  • Photo of Nurturing the Nature of Property Management: Rae Tolley

    Nurturing the Nature of Property Management: Rae Tolley

    Reflecting on a property management career that has spanned over two decades, Beller Property Group's Rae Tolley says it’s a role that appeals to her nurturing nature. “You need to be caring and have a big-picture approach, because as a property manager you’re a big part of people’s lives.” Rae started her real estate career…

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  • Photo of A Shared Vision: Kylie Walsh

    A Shared Vision: Kylie Walsh

    "I always knew it was going to be real estate. I did work experience in years nine and ten at a local real estate office,” says Ms Walsh. From reception to leasing to new business, Ms Walsh’s initial foray into real estate took her through all roles, then into sales at 20 years old. She purchased her own office at…

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