EPM: Feature Interview

  • Jacqui Mulligan: Creating clients for life

    For Jacqui Mulligan, a new rental property isn't just another door on the books but an opportunity to get to know the owners, the tenants and the history of the house.

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  • Michelle Williams: At Home with Property Management

    It has been an incredibly busy few years for @home Property Management Solutions. They have built an outstanding reputation for service excellence and have won many awards. Co-owner Michelle Williams recounts how their successful and respected brand was built during challenging economic times. The BeginningWe realised there was potentially a niche in the local real estate market to offer a…

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  • Kelley Seaton: Delivering outstanding service

    Kelley Seaton is the Director of the Leasing Network, a boutique property management service on the Central Coast of NSW. Having worked in the industry for over 25 years, she loves nothing more than challenging herself and her team to deliver outstanding service. What motivated you to get into property management?I was 18 and had just finished my HSC in…

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  • Amy Bennett: Collaboration and communication

    Amy Bennett loves to make connections. It doesn’t matter whether it’s finding the perfect tenant for an investor client or introducing a potential vendor to a selling agent, the McGrath Caloundra business development manager thrives on recognising business opportunities and making them happen.

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  • Serendipity and Success

    Jamie Billerwell’s philosophy on life is a simple one. The effervescent Code Property Group Business Development Manager believes in serendipity. “I’m a big believer that things happen for a reason and that you are right where you are meant to be at any given point in time,” Jamie muses. That doesn’t mean the 28-year-old Queenslander was expecting to take out…

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  • Show me now: Sophie Lyon’s winning inspection idea

    An innovative idea for an app that gives tenants the chance to view more rentals – and property managers more time in their day – has taken out a top new real estate award.

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  • Corey Rotunno-Grant: Customers come first

    What was your first job, and what did it teach you? McDonald’s Bondi Junction where I learnt that customers always come first as without customers we don’t have a business. While we need to set boundaries with our clients, they need to be treated as if they are our only client, whether that be a landlord, tenant or contractor. What…

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  • In too deep: How to manage property through natural disaster

    Cassandra Charlesworth spoke to principals in Townsville and the Whitsundays to find out what that experience is like, and to understand the most effective strategies they implemented when dealing with these defining moments. Townsville Flooding: Ben Kingsberry, Harcourts As the rain continued to fall in Townsville on 31 January, Harcourts Kingsberry Principal Ben Kingsberry knew this would be a weather…

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  • Property Management Performer: Maria Page

    Real estate may seem a world away from amateur theatre, but not for Maria Page, Director of Property Management at Barry Plant Mitchell Sunbury. Here she explains to Elite PM how the confidence she gained during her time on stage stands her in good stead as a property manager. After 15 years as a property manager, Maria has certainly seen…

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  • In the moment: Shaye Wallis

    As an award-winning property manager at Wiseberry Heritage on the NSW Central Coast, Shaye Wallis has learnt how important it is to celebrate the wins and live in the moment. What was your first job? My first job was at McDonald’s, which taught me that everyone begins at the same starting line. What has been the best thing to happen…

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  • Enjoying the journey: Steven Richter

    Tell us a bit about yourself and your role. I’m currently employed as a part-time sales consultant at one of the oldest residential real estate agencies in Hobart, Elders Brown & Banks. My role here is to help people achieve their goals when it comes to the buying and selling of property. At the moment, it’s a huge learning experience…

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  • Delivering excellent customer experiences: Natalie Doolan

    Tell us a bit about yourself and your agency. Born in Newcastle, I grew up in Lake Macquarie, the youngest of three. I spent my 20s living and working in Sydney and had a blast! When it was time to start a family my husband and I moved back to Newcastle. We love the space and lifestyle! At Carnelian Property…

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  • From radio to real estate: Malama Psarianos

    Tell us a bit about yourself and your role at Raine & Horne Penrith. Over the years radio and television have been my passion. I studied journalism and marketing, throughout my career I was the first female presenter at 2WG in Wagga Wagga, worked for John Laws and also read regional news and weather for Prime. When I moved into…

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  • The Cimino Connection

    If property investment is a numbers game, Michael Cimino is superbly positioned to lead the field. Having spent much of his career as a financial service professional with ‘big four’ practices, he was persuaded to leave his high-profile role at a nationally recognised superannuation consultancy just under 12 months ago to head the property management division of burgeoning Melbourne business Inner…

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  • Learning to fly: Tameka Smith

    Taking out the number one spot in PM Transform 2018 wasn’t the goal for Tameka Smith when she decided to enrol. The director of Key2 Property in Launceston didn’t even realise the program had a competitive aspect, just entering because of her love of training. But her dedication to betterment in both herself and the industry saw her top the leaderboard.…

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  • Why your customer service needs to be different: Adam Freitas

    Tell us a bit about yourself and your agency. I was born and raised in Sydney’s Inner West. I’ve been around real estate my whole life but started in 2002 and have only worked in the Inner West. I’m highly driven and committed to my clients, and I focus on having a thorough understanding and respect of their individual needs.…

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  • How to perfect the customer experience: Danelle Hunter

    “I don’t like being quiet,” says Danelle Hunter. It’s why she chose a career in property management and what keeps her so responsive to her clients. Danelle’s customer service dedication culminated in 2017 with a win at the AREAs, where she took the title for Excellence in Customer Service – Residential. But it’s clear that Danelle isn’t in it for…

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  • True North: Michael Love

    It's been almost 75 years since Michael Love’s grandfather first opened the doors of Love Real Estate in service of Melbourne's 'North'. Now, as a third-generation agent and director of that company, Michael reflects on the valuable lessons his family’s experience offers him as he sets about “running his own race”. Story by Cassandra Charlesworth.

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  • Property managers love problems: Sam Nokes

    After more than a decade in property management, Sam Nokes has worked his way up to Head of Department at Jellis Craig. Overseeing a team of 24 who manage a rent roll of over 1,600 properties, he’s also learned a thing or two about problem-solving. Sam spoke with Hannah Blackiston about his career, just how it is he tackles all…

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  • Great ideas come from within: Ben Foster

    In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and asked the ARPM 2018 speakers about their leadership story. This interview features Cameron Head of Property Management Ben Foster.

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  • The value of communication: Ashley Fell

    In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and asked the ARPM 2018 speakers about their leadership story. This interview features McCrindle Head of Communications Ashley Fell.

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  • The simple things that make a difference: Bradley Fraser

    In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and spoke with the ARPM 2018 speakers about their story. This interview features McGrath Lower North Shore's New Client Consultant Bradley Fraser.

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  • Investing time in the team: Emma Slape

    In a four part series, we drew inspiration from Tim Ferriss' Tribe of Mentors and spoke with the ARPM 2018 speakers about their leadership story. This interview features Turner Real Estate CEO Emma Slape.

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  • Nurturing the Nature of Property Management: Rae Tolley

    Reflecting on a property management career that has spanned over two decades, Beller Property Group’s Rae Tolley says it’s a role that appeals to her nurturing nature. “You need to be caring and have a big-picture approach, because as a property manager you’re a big part of people’s lives.” Rae started her real estate career with an 18-month stint in…

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  • A Shared Vision: Kylie Walsh

    “I always knew it was going to be real estate. I did work experience in years nine and ten at a local real estate office,” says Ms Walsh. From reception to leasing to new business, Ms Walsh’s initial foray into real estate took her through all roles, then into sales at 20 years old. She purchased her own office at just 21. “Like any principal…

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