Search Results for: The Block
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EPM: Best Practice & Legislation
Beepo and Rockend partner to provide accreditation for offshore employees
Adequate training is usually one of the biggest challenges in implementing offshore teams. One of the main issues has always been the struggle with a large number of unique software products along with legislative and geographical knowledge requirements. But Beepo has recently decided to tackle this challenge head-on by partnering with Rockend to develop trained resources, otherwise known as ‘Rockend Property…
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SELLING + MARKETING PROPERTY
Enhancing employee experience: Sarah Dawson
We all spend time surveying our customers, investing in market research, capturing, reworking and analysing data to ensure we are in line with their needs. The same analytic approach applies to recruitment. Viewing our industry from the ‘outside in’, how can you attract the best talent on the market and nurture prospective stars to encourage loyalty and high performance? As employers, the first step we take…
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BEST PRACTICE
20 useful beliefs that are better than positive thinking
If you need either a Simple Shift or some Useful Beliefs in 2021, Chris Helder will be speaking as part of Transform 2021, the 30-day boot camp that will supercharge your success. Sign up now, and take advantage of our early bird pricing. 1. Sometimes bad stuff happens. If you can’t control it, don’t obsess about it. Find the useful belief…
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Thought Leaders Podcast
Episode 64: Shane Kempton on how Team Experience (TX) creates Customer Experience (CX)
In this week’s edition of the Elevate podcast as part of our series, The Leadership Diaries, Samantha McLean and Shane Kempton of Drive Performance Coaching dig into answering the question a leaders born or made, why team experience or TX is critical for a good customer experience, and why you need the trifecta of documented vision, purpose and values to…
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EPM: Leadership
What property managers can learn from great entrepreneurs
Inspirational quotes from famous entrepreneurs and the thought-leaders we admire might add flavour to our daily Instagram trawl, but placing great people on a pedestal can be counter-productive. Instead of adopting their wisdom we hold it apart from ourselves. Whether we use their smarts to improve the daily operations of our real estate businesses or to create a product that…
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LEADERSHIP
How to secure a tax-free business sale
It is not often as an accountant that I can tell a client they have no tax to pay on the sale of their business. For many real estate agencies, however, that is exactly the case thanks to the Small Business CGT (SBCGT) Concessions. It doesn’t matter whether you are selling all of your business, part of your business, units…
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EPM: BD & Growth
How to deliver a confident listing presentation
I recently conducted a role-play session during a workshop where I was the BDM and one of the attendees was the property owner. I had the frightening pleasure of being back in the hot seat again and, just quietly, I loved it! I also had the attendees provide feedback, which not only opened my eyes to my performance but also…
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BEST PRACTICE
Why you need a leadership vision
The only reason a goal isn’t achieved is you don’t have a system for it. Intent matters in business; what do you intend to do, how do you want to grow? The bigger the dream, the more important the team. As a leader, you want to create a leader-leader model. Most businesses are leader-follower, where everyone in the business has to…
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EPM: Feature Interview
Why your customer service needs to be different: Adam Freitas
Tell us a bit about yourself and your agency. I was born and raised in Sydney’s Inner West. I’ve been around real estate my whole life but started in 2002 and have only worked in the Inner West. I’m highly driven and committed to my clients, and I focus on having a thorough understanding and respect of their individual needs.…
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LEADERSHIP
How to create the right leadership atmosphere for your team
I visited a different gym a number of months ago; the weights were all over the place, nothing was put away and there was little or no respect for the equipment. As I walked out it became quite easy for me to act in the same fashion as every other member. The environment was setting the tone. Conversely, the gym…
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EPM: Leadership
9 signs you may be more cut out for leadership than you think
Are you underestimating your emotional intelligence and power to lead? Have you turned down the opportunity to interview for leadership positions because you’re not ‘cut out’ to be a leader?
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INDUSTRY NEWS
Minimum rates of pay for real estate employees increase twice in one year
The need for real estate employers to adjust minimum rates of pay at the start of each financial year for employees covered by the Real Estate Industry Award or the Clerks – Private Sector Award is nothing new. But this year, because of the outcome of the four-year review of the Real Estate Industry Award, employers have had to make…
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EPM: Technology & Social
Why are property managers worried about automation?
We live in the digital era which is quickly paving the way for the future, but adapting to the needs and demands of a tech-focused world can often be scary. When people hear the word ‘automation’, there is a natural fear because the thought of minimising human intervention leads to an assumption of ‘less to do’ or ‘blocking relationships’. The…
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Thought Leaders Podcast
Episode 63: Brian and Paul White on the evolution of Ray White from ‘The Shed’ to global real estate powerhouse
In this week's edition of the Elevate podcast Samantha McLean talks to Brian White AO and Paul White, Joint Chairmen of Ray White about what they remember of their grandfather Ray, their father Alan, the growth of the company from one Shed to over 1000 franchisees, plus advice for future leaders.
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FEATURE INTERVIEWS
Lessons from 25 years in real estate: Richard Luton
A true embodiment of the term ‘attraction agent’, Richard’s larger-than-life personality has not only built a successful business for himself as an agent, but has helped him master the three ‘C’s of leadership: culture, continuous improvement and community outreach. After 25 years, what is your proudest moment in business? It was on 28 August 1999, [when] we opened up our…
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FEATURE INTERVIEWS
The importance of being nice: Candice Di Prinzio
What was your first job and what did it teach you? My first job was slave labour! My parents had a real estate office from when I was five years old and they used to let me do small tasks: filing, emptying bins and so on. I absolutely loved it – probably why I’m still in the industry today. It taught…
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EPM: Leadership
6 ways to monitor the vital signs of your business
To keep your property management business healthy, here are the top vital signs you need to monitor. Vital Sign 1: Arrears Pulse Leaders keep a finger on the pulse of their property management business’ arrears. Their goal is to keep arrears at zero per cent by managing high-risk tenants. Pulse Leaders know that if their business has tenants with ongoing…
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TECH + SOCIAL
How to select the best real estate CRM
Courtesy of many years spent collaborating with Australia’s leading estate agents, we’ve learned their key considerations when selecting a new CRM. The industry’s best all agree that having a high-performance database paves the way to repeated success, referral business and growth. Wondering what factors to weigh up prior to committing to a new CRM? Here’s a snapshot of key selection…
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EPM: Customer Service
The best way to handle negative reviews
The latest review platform, outside Facebook and Google, for property management departments, is a website called ‘Don’t Rent Me’. I recommend you check it out if you’re not familiar, to see whether you or your agency has been featured on what they call ‘The Wall of Shame’. Following many telephone calls and messages from property managers wanting guidance in how…
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LEADERSHIP
7 ways to boost your leadership skill set
We often hear about different forms of leadership – inspirational leadership, motivational leadership, innovative leadership and leading-from-the-front leadership. Leadership is many things, but in essence it all comes down to this: a leader provides a pathway to help others expand their thinking, challenging their beliefs and attitudes about what’s possible. Leadership allows others to own their contribution, which boosts confidence, growth and…
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SELLING + MARKETING PROPERTY
Make your profile stand out in the digital world
Hands up if you’re a sheep and follow what everyone else does… Just kidding: sheep don’t have hands! The relevance of that bad joke is that if you just do what everyone else does all the time, you’re not going to stand out. It’s a good segue to the story of our own digital marketing product. Like many in the real…
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EPM: First Person
How overcoming ‘stranger danger’ can be good for business
Green and white stickers once adorned letterboxes across a community; they represented a Neighbourhood Watch (NHW) ‘safe house’. If your letterbox had one of these stickers you were considered a safe house for children in need on their way home from school. They were a fantastic idea back in the day when kids were walking home from school; should they…
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EPM: HR and Recruitment
How to overcome wage woes in the modern agency
What is stopping your agency from achieving growth, and not just surviving but thriving in the current market? Most people would say it’s cash. Whether it’s growing your people through training and development, growing your market though lead generation and business development, or growing up operationally by investing in new technology, it all takes time and costs money. So the…
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Thought Leaders Podcast
Episode 62: Alister Maple-Brown – Customer service excellence and becoming an employer of choice
In this week's edition of the Elevate podcast as part of our series, The Leadership Diaries, Samantha McLean talks to Alister Maple-Brown, CEO of Rockend, about excellence in customer service, becoming an employer of choice, what businesses should be looking for in moving to the cloud -- as well as his own leadership journey, how innovation decisions are made --…
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Ask the Coach
Ask the Coach: How to motivate your team more effectively
Q. How can I more effectively motivate my team? – Francois Vassiliades, LJ Hooker Campsie The future of leadership is becoming not a good leader, but about becoming a high-performance leader. I normally raise this with clients if they are struggling to get their team to perform at their highest level. They need you to step up; they will never outgrow…
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EPM: Leadership
Why EQ triumphs over IQ
Being a leader often meant you had to be the smartest person in the room or the person with the most grey hairs. But things have changed. Importantly, strong leadership can be the difference between a thriving and successful business, and one that suffers under the pressures of disruptive change. So what does it take to be a successful leader…
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SELLING + MARKETING PROPERTY
Inaugural Proptech Summit demonstrates future ‘digital twin’ for property
The Australian Proptech Summit was held on the 5th and 6th September and attracted a number of commercial real estate decision makers and finance players ready to connect with cutting-edge startups and technology companies ready to build the future of property in both commercial and residential. Artificial Intelligence, blockchain, big data and virtual reality were themes that featured heavily over the…
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TECH + SOCIAL
How to successfully outsource your IT
We can outsource almost everything in our lives, from our accounts to our cleaning. But how do we go about finding the right IT solution for our real estate businesses? First things first: when it comes to outsourcing your IT you’re looking for a managed service provider. This is instead of a ‘break it and fix it’ option, where you’ve…
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Sponsored Content
There are no secrets to success: Ewan Morton
The desire for excellence has always been at the crux of what gets Ewan Morton out of bed every day. It is this relentless drive that has helped the 50-year-old turn the fledgeling family real estate business he co-founded with his father Mark 22 years ago into the burgeoning real estate and property management operation Morton is today. Starting with…
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EPM: Ask The Expert
Ask the coach: How to transition into a leadership promotion
Q. I have recently been promoted into a team leader role. How do I get on top of my time management with the added workload? Firstly, congratulations on your promotion and jumping into the next phase of your career! While it can be exciting to begin a new role, it can be daunting as you try to take into account all…
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Thought Leaders Podcast
Episode 61: Kate Strickland – Peak performance and building an awesome pit crew
In this week’s edition of the Elevate podcast as part of our series, The Leadership Diaries, Samantha McLean talks to Kate Strickland, Director of Marshall White Bayside, about her journey in leadership, how to keep your energy levels up, whether or not there is a place for ego in real estate, as well as her advice for aspiring leaders and…
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EPM
Personal Safety: It’s OK to walk away
WHEN IT COMES to managing teams in property management, one of the most vital aspects is remembering to keep them safe both in the office and on the road. Heidi Walkinshaw suggests six ways to minimise the inevitable risks. As I prepare training programs and consult with teams, one topic that is regularly raised is that of the safety of…
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Elite Agent
Ask the Coach: How to improve your one-on-one meetings
Q. How can my team and I have better one-on-one meetings? – Ali Oksuz, Century 21 Brighton Le Sands A. I would say consider a five-step framework. STEP 1: CHANGE YOUR APPROACH How you think – your mindset and beliefs – controls how you behave. For example, if as a principal or sales manager you believe that your job is…
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EPM: Best Practice & Legislation
Are your listings at threat from meth contamination?
“Meth House of Horror!”, “Ice Epidemic!”, “Rental Properties Test Positive for Meth/ice”. The headlines are alarming and fuel widespread fears about meth contamination. Concerns are particularly prevalent in the rental industry, with stories about investment properties being used as clandestine laboratories or smoking dens, and subsequent tenants suffering ill-effects from exposure to the toxic residue. With alarm bells ringing, agents…
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Elite Agent
Ready. Set. Connect – PropertyTree with Movinghub
Customer research carried out by Rockend revealed that agency owners are keenly focused on finding new ways to grow their business,” Product Owner of the utilities integration, Riasat Azim, says. “Yes, they want to grow their business in monetary terms – but it’s more than that. They also want to differentiate themselves from their competitors by providing an exceptional level of…
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