EPM
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From Conveyancing to Real Estate
Kaly Smith is a property investment specialist with Ray Mack Real Estate Albury/Wodonga on the border of NSW and Victoria. Well-known for her low vacancy rate and ‘can- do’ attitude, Kaly will soon become part of the business on the property management side. She currently manages all the aspects of the department to a high service level and is aiming…
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The Three Trends in Tech That Will Improve Your Business
TECHNOLOGY IS CHANGING rapidly, and keeping up to date with the latest trends can be challenging. Here we examine existing and upcoming tech developments that can help your agency work faster and more efficiently. Technology in your agency should do one of two things: enhance the tenants’ experience or make your internal business processes more efficient. The former will help…
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The ‘Gabby Effect’
Fiona Blayney had her hands full when a moment of stress led to a domestic mishap. Saved by the kindness of a stranger, she points out how everything we do impacts on other people – and why we should all pay kindness forward. I had a knock on the door this week. Turns out it was a pretty important knock…
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Relationships Not Transactions
JO-ANNE OLIVERI RECENTLY spent four intensive days at the USA’s annual National Association of Realtors (NAR) Conference and Expo. Here are her top four takeaways to help you raise the bar in your property management business or career this year. DURING MY four days at NAR, I attended many of the 100 educational sessions, discovered the latest products and services…
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Rent.com.au Partners With PPMs ‘Best Of the Best’ Awards to Recognise Excellence
Rent.com.au has partnered with PPM Group for the prestigious 2016 PPM National Property Management Awards, to be held on the Gold Coast on 19 June. Entries are now open for the awards, with nominations sought from the best property managers and property management departments across the nation. Now in its second year, the group’s ‘Best of the Best’ awards recognise…
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The Lost Art of Conversation
WHATEVER HAPPENED TO GOOD old-fashioned communication, the type where you get on the phone and talk to someone? Sophie Lyon discovers that, no matter where you go now, actually having a conversation about anything is almost impossible. I bought a car recently and decided against one dealer because she continuously sent me text messages. I may be old-fashioned but, if…
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Top 5 Apps for Australian Real Estate Agents
Smartphone applications are changing the way real estate professionals operate. With thousands of property applications available, real estate agents and property managers now have a multitude of tools at their disposal to improve their productivity, sales and service. Below are some beneficial tools and technologies for professionals in the real estate industry. CO Everywhere CO Everywhere is an iOS mobile…
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Fostering Innovation in Real Estate
Alister Maple-Brown examines the importance and value of innovation within a workplace. Is your business doing enough to foster and harness creative energy? LATE LAST YEAR I had the pleasure of travelling to the United States to explore their real estate market and discover the latest trends in Silicon Valley. The trip gave me many insights into the future of…
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Ready to Soar?
WHETHER YOU KNOW HER for her work on Channel 10’s entrepreneurial show Shark Tank or for being the founder of RedBalloon, Naomi Simson is one of Australia’s greatest tech success stories: an entrepreneur herself, a speaker, director, chair, mother, author, blogger, innovator and TV personality. Naomi was recently ranked second on the Business Insider’s list of Australia’s biggest tech influences…
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How consistent communication can keep you out of tribunal
Lately we’ve seen a growing number of cases heard in the Queensland Civil Administration Tribunal (QCAT) ruled in favour of tenants, with little to no consistency toward rulings for similar cases. Additionally, turnaround times for applications to court hearing have been delayed as a result of changes to postal allowance times, and secondly, the process of applying, lodging and representing…
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Console Announces Strategic Partnership with PropertySafe
Console, Australia’s leading supplier of software to the real estate industry, announces a strategic partnership with risk mitigation specialists PropertySafe. The new integration between Console’s GatewayLive property management and trust accounting software and PropertySafe’s Maintenance Manager, enables agencies to achieve a paperless solution, inclusive of full audit trails of maintenance tasks within their office. After signing up for Maintenance Manager,…
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Bringing Them With You: Implementing New Technology As A Team
Keeping your team up to speed can be difficult when it comes to implementing change. Natalie Hastings demonstrates how to lead from the front to achieve a smooth transition. The real estate industry has been changing at a rapid pace, with technology giving smaller teams the ability to handle greater workloads while offering their clients superior property experiences. For those…
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Paying A Revenue Split – Holy Grail Or Poisoned Chalice?
PAYING A PROPERTY MANAGER a percentage of income generated by the properties they manage seems to have some obvious benefits and is discussed often. But is it all plain sailing? Brock Fisher looks at the pros and cons. FROM THE BUSINESS perspective, paying a revenue split allows the wage-to-gross-income ratio of the business to be optimised and managed effectively. From…
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Making the Move
WHEN IT COMES TO property management, Suzie Hamilton-Flanagan has the experience to know what works. With a career spanning over 30-years starting in South Australia with top boutique agencies Toop & Toop and Harris Real Estate, she has recently made the move to Sydney to continue her journey with BresicWhitney. Suzie tells us what it’s like to ‘make the move’,…
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A Day in the Life – Hayley Mitchell
WHAT DOES A DAY IN THE LIFE of a property manager really look like? Fiona McEachran, marketing manager for Console, spent a day with Hayley Mitchell from Mitchell Property Management in Victoria to find out. Hayley, what is a typical day like for a property manager? A typical day in property management? I don’t think there is one! You can…
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How to Pull Off the Perfect Listing Presentation
ONCE UPON A TIME PROPERTY managers could walk around a prospective client’s property, let the owner know they’d come back to them on pricing and sometimes leave the paperwork. The owner might have even handed over the keys there and then! Today competition has increased considerably and you need to be more prepared. Hermione Gardiner explains how to win the…
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Sliding Doors: Do You Have an Exit Strategy?
What would you do if your life changed overnight? Have you planned an exit strategy for yourself or your business? Fiona Blayney finds out that sickness, retirement or other developments could mean that the end of the road comes sooner than we imagine. I’VE THOUGHT A lot about a new friend I made recently. I’ll call them a friend, perhaps…
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The Moving Concierge – Streamlining PM Support Services
LOOKING TO DEVELOP relationships you can rely upon with a team of agent-focused property industry contractors? We present a select group of experts who have built their respective businesses around the timely, courteous and professional delivery of specialist services – many of whom are ex-property managers themselves. IT CAN BE TOUGH out there for a property manager. At any one…
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Making Your Small Business Appear Bigger
You’re scrolling through Instagram or driving along a local street when you see a shiny new real estate office appear. As a brand, they’ve been in the market for five minutes yet they’re dominating the local market. How is it so? Natalie Hastings investigates. WHO IS THIS force come to take over your home patch? Check out their incredible on-point…
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A Vision for Property Management
AUSTRALIA’S PROPERTY LANDSCAPE is changing and the traditional renter stereotypes are making way for a major systemic shift. Renting is becoming a well-accepted and conscious lifestyle choice. The positive news? There’s consistent growth forecast for the years ahead. With over seven million renters in Australia, this large and fast-moving sector is on the rise, replicating global trends. ON REFLECTION, 2015…
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Grab Your Tickets to LPMA 2016
The Leading Property Managers of Australia conference will be held at Jupiters on the Gold Coast on 7–8 April 2016. For the past 10 years LPMA has built a strong reputation for presenting conferences with maximum ‘take home’ value for delegates: content designed and delivered by the cream of the industry’s practitioners. At LPMA 2016, the bar is being lifted…
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Milly Finds a New Home
PROPERTY MANAGERS HAVE been known to walk into some terrible situations in the line of duty. In November 2015 Melanie Pirotta, a property manager from PRD Nationwide Melton in Victoria walked into a property for a routine inspection to find an abused dog that had been abandoned by the tenant. Milly now has a happy home with the Pirotta family,…
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The Ladder of Success
Jodi Ford started out as a receptionist and secretary in a real estate office. Now 33 years later, she’s Property Management Director at Coronis, managing one of the largest portfolios in the country. With responsibilities including rent roll growth, customer service and profitability, not to mention career advancement for her team members, she tells EPM about how it all started…
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How the APRA Changes May Be Affecting Your Landlords
THE RECENT APRA CHANGES to LVR (Loan-to-valuation) ratios and subsequent raising of interest rates may have already impacted your investors. We sat down with experienced property management business owner and now mortgage broker Kirsty Dunphey of Up Loans to talk about life after property management and what you can do to help your owners through these changing times. FROM PROPERTY…
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Automation Transformation
Automation is a major trend in technological developments that is set to provide new ways of working. With the ability to deliver and receive better service, work more efficiently and reduce the need to search for information there are new tools and trends that are about to make life easier. The future of technology is a topic which could expand…
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How Much Staff Training is Enough?
‘There’s a phone, there’s a desk. You do the rest!’ If you’re a veteran of the real estate industry, you may remember hearing these words ring in your ears as a new agent. So today, is training your team just a waste of resources or a business necessity? The answer is thankfully those bad old days of real estate are…
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Jessica Rodriguez: Senior Property Manager Peter Leahy Coburg, Victoria
How long have you been working in real estate? I started back in 2006, so it’s almost nine years. What are your qualifications? I completed a Certificate III in Real Estate (property management/traineeship) along with my agent’s representative course when I first began my career. I then took my Certificate IV/full licence. I was recently awarded Property Manager of the…
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Overcoming Owner Objections
AS A PROPERTY MANAGER, you’re almost always likely to face questions or objections from the owner of the property. Whether it’s for routine maintenance, emergency repairs, lease renewals or property vacancies, you need to know what you’re talking about so you can be sure you’re giving the property’s owner the right advice. Story by Lauren Kropp. OVER THE LAST decade…
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Louise Noakes: Justin Ferguson Property Specialists Cammeray
When did you start in real estate? I started my real estate career over 13 years ago, back in 2002. What made you choose a property management career? From an early age I was interested in real estate. This was probably due to the fact that I come from a family with a background in property valuation. Initially I thought…
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The Grass Could Definitely Be Greener
IN THE 2020 REPORT1 by Elite Agent Magazine, there was some discussion on the types of jobs and roles that you might see in real estate in the future. Domain Property Advocates (DPA), under the guidance of Director Melanie Dennis, is already leading the way with the use of their own in-house makeover team, and improving owner ROI in many…
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Annual rental growth lowest on record, Core Logic
2015 was a lacklustre year for rental growth in Australia with rents increasing by just 0.3% in 2015; not exactly the news investors are looking to read about but good news for those looking to rent according to CoreLogic RP Data research analyst Cameron Kusher. “We’ve never seen rental growth as sluggish as it is at the moment. Furthermore, we’re expecting to see more of…
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Experienced PM Marketers: What works and what are they doing in 2016?
RENT ROLL GROWTH is one of the most important topics for both agency principals and property managers, and how you choose to market your business is a significant part of that. Elite Property Manager and Console invited four leading professionals to comment on what has worked in marketing, what are the challenges and what the plan is for 2016. Chaired…
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Lessons Learnt In a Really Big Business (Pt. II)
LAST ISSUE, BROCK FISHER discussed his findings in scaling a PM business. But if you really want to grow while staying productive and profitable, you’ll need to study these as well. SIMPLICITY – IT’S NOT THAT SIMPLE All businesses need great systems and procedures. I love a system and a process that works. But to work effectively and be fully…
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9 Tips to Post a Successful Property Listing
HOW DO YOU give a listing everything it needs to make sure you get short listed good tenants? Here is a guide from the experts at rent.com.au. SHOW OFF YOUR BEST FEATURES Feature descriptions are where the real fun begins. Words do an amazing job of marketing your rental. There is serious value in your ability to write well, so…
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Human Resources – Virginia Brookes
In Issue 08 of Elite Agent we had six experts provide their top tips for 2016 in our special feature 30 top business boosting ideas. Here are the top five from Virginia Brookes of Resolver Recruitment. Success means different things to different people. We all start climbing the career ladder on the same first step and focus on a different outcome that…
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