Leading managing agency McGrath Central Coast, led by Mat Steinwede and Jaimie Woodcock, has combined both cloud technology and creative thinking to achieve exceptional efficiencies, improved customer service, robust KPI reporting and better audit trails of every maintenance task.
Previously a portfolio-based office, the move to create a centralised maintenance team for their multiple office locations has been a win for the agency. The new structure creates enhanced efficiencies across each maintenance lifecycle stage.
Tenants and property managers enjoy the use of free agency-branded apps or web portals to lodge maintenance requests. This self-populates new tasks, with photos, in their cloud-based dashboard, ensuring no job is missed and accurate job information is created. Maintenance specialists then allocate the job as required to the landlords, trades suppliers and so on in a few simple mouse clicks. Property managers also enjoy access to the status of all job information from any internet connected device, including Smartphones, tablets and PCs.
Matthew Bull, Head of Department, explained, “Using the Maintenance Manager software that works with our trust system, we have seen a significant reduction in job completion times, greater accountability with our tradespeople and improved satisfaction among our landlords.”
With the automation of reminders and courtesy communications, customer service levels to landlords and tenants are increased by providing regular job status updates. As all parties are kept better informed there is a large reduction in the volume of inbound and outbound calls, creating cost savings and enhanced efficiencies.
The more effective control of trades suppliers in terms of accreditation and selection is also a critical component of the total maintenance solution adopted by the agency. This includes all trades suppliers being accredited for annual licence and insurance checks being outsourced to the Maintenance Manager software team, at no cost to the agency.
The comfort of knowing all trades are verified provides a significant risk mitigation strategy for the business.
“We are now in a position using the software whereby we are implementing service contracts with our tradespeople, improved reporting and other measures, such as auto-population of approved invoices into our system, that allow maintenance not to be the burden it once was,” added Matthew Bull.
For Maintenance Manager software information visit mmgr.com.au.