ELEVATE
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People first: AREA winner Gail Richards on wellbeing strategies that work, where to get started, and how to build them into your business
At Key 2 Sale in Mount Gambier, wellbeing is built into the business. It’s systemised, an ongoing conversation and part of the team’s goals and KPIs. And it’s been that way ever since the agency opened its doors six years ago. …
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The deal maker: Simon Cohen on forging strong relationships, finding a market gap, and how he built Australia’s biggest buyer’s agency
Simon Cohen might now have the biggest and best-known buyer’s agency in Australia, but back when he started Cohen Handler he says people thought he was crazy. …
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Maximum impact: Tristan Lovell on the untapped power of your database; how to find it, use it, and gain more listings
Packed full of potential sellers and buyers, a database is one of the most important tools in an agent’s professional toolkit. …
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No luck about it: Million Dollar Listing’s Matt Altman on work ethic, mindset, and how he and his brother went from zero to real estate heroes
Ask Million Dollar Listing: Los Angeles star Matt Altman about his incredible rise to real estate fame, and he’ll quickly tell you there was no luck about it. …
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When life happens: Sharon Fox-Slater on why landlord insurance is a must, the strangest claims made, and what to tell a client who says they don’t need insurance
As the head of EBM RentCover, Sharon Fox-Slater has seen it all when it comes to weird, wonderful and common landlord insurance claims. …
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Seize the day: Avi Khan on leading through change, creating business growth, and why now is the moment for the real estate industry to showcase its skills
Avi Khan of Ray White AKG in Queensland isn’t looking to build the biggest real estate agency, but he is intent on creating the best. And it’s one that revolves around the customer journey. …
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Future in focus: Steve Carroll and Matt Lahood on the top takeaways of Elite Retreat, the industry’s future, and why now’s the time to get face-to-face with clients
What happens when you put 160 of the industry’s brightest minds and thought leaders in a room together for two days? …
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Content that is king: News Corp Australia’s Claire Bradley on creating engaging content, using it to best effect, and 15 great ideas you can implement now
Every agent and every real estate brand knows content helps them build a presence in the marketplace, but when it comes to creating great content, it can be challenging to know where to start or how to find the time. …
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Relevance through reinvention: Lyndall Allan on how to refresh your approach, re-establish your relevance, and what it takes to go out on your own
Over the course of a lengthy career, there will be times when an agent needs to refresh their image and reinvent their strategies. …
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Securing successful tenancies: Paul Tommasini on the rental crisis, why tenant education is key, and how the real estate industry can be part of the solution
Right now, the rental market is perhaps the toughest it has ever been and that’s applying pressure to tenants and property managers in equal measure. Every property attracts multiple applications, and if an application is not up to par or a prospective tenant can’t showcase the right skills, their application isn’t even making the pile for consideration. For the property managers knocking back applicants, …
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Match and connect: Simon Bray on the changing role of the real estate portal, how agents can build their profile, and why it’s all about helping homebuyers navigate an ‘uncertain journey’
It’s no secret that the role of a real estate agent has evolved in recent years, with insight into their persona and social proof of their expertise now as important, if not more so, than the brand they work with. …
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Spotlight on commercial: The Australian’s Ben Wilmot on the real estate world of pubs, retail and corporates; the big trends emerging; and surprising investor shifts
Residential property might appear to steal the media limelight, but the commercial arena abounds with interesting tales. …
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Simplified offers: Daniel Bignold on creating transaction transparency, delivering better service, and how agents can streamline the purchasing process
Imagine purchasing a property was as simple as engaging with an agent, then ticking a box or pressing a button. …
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Hiring heroes: Jade Green on building an employer brand, finding the right people, and why recruitment is now marketing in disguise
At the best of times, it can be a challenge to find and hire the right people in real estate. …
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Aiming higher: Gavin Rubinstein on brand expansion, maintaining peak performance, and where he plans to go from here
Just when you think high-performing agent and Luxe Listings star Gavin Rubinstein might have reached the pinnacle of his real estate career, he shifts the goal posts again, revealing new intentions for business growth and further plans for market expansion. …
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Removing the roadblocks: Nigel Dalton on tomorrow’s customer, social and tech trends emerging, and why true innovation lies in solving your customer’s struggle
Future opportunity for the real estate industry isn’t about tech adoption, property market shifts or even fee discussions. It involves solving your client’s struggle, according to social scientist Nigel Dalton. And that struggle will change, he says, as new generations enter the market and technology advances. But if you can find the roadblocks that stand in the way of transacting or renting property, …
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Converting leads to listings: Marnie Beauchamp on lead generation, the power of video, and how to reinvent your listing presentation for greater success
After 30 years in the industry, Marnie Beauchamp knows what it takes to be a consistent high-performer. And she’s achieved it more than once, rebuilding her business and reinventing herself along the way. …
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Finding your X-Factor: Maz Farrelly on how to grab attention, lose the ‘white noise’ and make customers choose you
If every word used to describe yourself or your business could make you either a million dollars or cost you a million dollars, how carefully would you choose? …
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Winning strategy: Scott Bateman on challenging your thinking, transforming your business, and why there is no best service
When it comes to creating a winning strategy, most agents would tell you that they have either the best people or the best service, but what does that even mean? Particularly when everyone else says the same thing. Kolmeo’s Scott Bateman believes there is no best service. He also argues there’s a time when businesses should ignore their customers to deliver true innovation. …
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High-performing foundations: Marianne Hynes on psychological safety and how to unlock your team’s full potential by eliminating interpersonal risk
In real estate, the gold standard is a team with a high-performance culture. They’re the ones who consistently get the big results no matter what the market’s doing, without risk of burnout, high turnover, or low morale. …
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Moments that matter: Jeff Gray talks prospecting, property management and the AI that allows agents to join all the dots
What if technology could tell you what house to doorknock, who to pick up the phone and call, when to make contact and why? …
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The money mindset: Michael de Haan on how to overcome limiting beliefs, charge what your worth, and enjoy financial wellbeing
Why is it only 20 per cent of agents reach that magic million dollar GCI milestone? And why do most max out their earning potential around five years into a real estate career? …
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Expert commentator: Tim McIntyre on building your media profile, pitching to journalists, and what’s at the heart of a great real estate story
Plenty of well-known real estate agents owe at least part of the career success to media coverage. …
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Maximising potential: Haesley Cush talks partnering, succession and investing in the dreams of your team
Haesley Cush and Matt Lancashire are rightly regarded as one of the most successful partnerships in real estate. …
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How to build a successful real estate career: Dan Argent on going from rookie to top performer then into business and beyond
If you could chart the ideal real estate sales career, what would it look like? How could you go from rookie to established agent, then build a team, become a top performer and perhaps step into your own business? And what challenges would you face along the way? …
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Transparent transactions: Peter Matthews talks about creating clarity, meeting new customer expectations, and the role technology needs to play
If there is one key area of opportunity for the real estate industry moving forward, it’s transparency, according to REINSW President and PropTech founder Peter Matthews. …
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Making a difference: Adrian Butera on how to work with community, be memorable and become an agent of choice
As the Managing Director of Compton Green, Adrian Butera has long had a reputation as the type of agent who supports his community and gives without expectation. …
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State of the market: Nerida Conisbee on floods, interest rates, federal elections, and what real estate will do next
Floods, interest rates, pandemics and federal elections – they all have an impact on the property market, and each of these issues is squarely in the spotlight as we conclude the first quarter of 2022. …
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What tech, when?: Sarah Bell talks agent challenges, tech solutions, and how to find the right tools and support for your business
More productivity, greater efficiency…it’s the catch phrase of a real estate landscape increasingly turning to technology for leads, prospecting and communication. …
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The compound effect: Alexander Phillips on mastering the basics, building the momentum, and how to be a top-selling agent year after year.
Think of the industry’s top-performing agents and the name Alexander Phillips quickly springs to mind. …
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Mitigating the online risk: Kristen Porter on social media, real estate marketing, and managing the legal minefield of the online space
When it comes to the legal aspects of real estate marketing and the online space, things can quickly get murky. Different social media platforms have different guidelines, while consumer and privacy laws mean agencies can swiftly find themselves into hot water for who they market to, the comments on their pages, the terms of any competitions and more. In this Elevate podcast, …
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Delivering service excellence: Nick Psarros on working with buyers, time management tips and putting the client first
Top-selling South Australian agent Nick Psarros realised early in his career he didn’t want to be the type of agent constantly chasing listings. …
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Lessons from Google and Uber: Domain’s John Foong on leadership, learning, and building partnerships for success
From Google to Uber, Domain’s new Chief Revenue Officer John Foong has a resume that reads like the who’s who of the corporate world. …
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High volume sales: AREAs winner Michelle Stephens on high-volume sales, how to scale up when you’re at capacity, and building the right team for you
When you’re named the top residential salesperson for Victoria at the AREAs, it could be tempting to sit back and coast along in the knowledge you’re among Australia’s highest performing real estate agents. …
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Value not fees: Jo Oliveri on how to grow your PM department, navigating the fee conversation, and creating results that demonstrate value
When it comes to property management, there’s often a client misconception that all agencies are the same. And that inevitably leads to the dreaded conversation about fees. …
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