Search Results for: The Agency
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EPM
A Bigger Home for Renters in Australia
THE RECENT ASX listing for rent.com.au Ltd (RENT) has propelled the company into a dynamic phase of growth as it moves a step closer to its goal of becoming the ‘Home for Renters in Australia’. CEO and Founder Mark Woschnak shares some insights into the company’s seven-year journey and future vision. Rent.com.au has just listed on the Australian Securities Exchange…
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EPM
KPI’s: More Than Just A Number
KPIS MAY BE ESSENTIAL for productivity and growth, but Cathie Crampton highlights how setting targets can actually help to infuse your team culture with energy and passion. ANY SEASONED operator knows KPIs and the role they play in supporting and engendering a successful business. I would suggest that KPIs create more than that; they are also the fundamental platform upon…
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FRANCHISE NEWS
LJ Hooker Launches Auction Services
LJ Hooker have officially launched Auction Services, which will see the real estate giant expand services to cater for the full selling experience. LJ Hooker Auction Services which will operate in NSW and the ACT, will provide a superior auction experience which includes onsite and in-room auctions, ongoing training programs and forums and vendor assistance. Ricky Briggs, Auction Manager at…
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FEATURE INTERVIEWS
Michael Clarke & Cherie Humel-Clarke: It Takes Two
MICHAEL CLARKE AND Cherie Humel-Clarke own the boutique agency Clarke & Humel Property in Manly, NSW. Working in a franchise office for several years before starting their own business from scratch, together they have sold more than $1 billion dollars’ worth of real estate. With Michael’s strength his sales expertise and Cherie’s architectural qualifications and local knowledge, they have proven…
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EPM
Hannah Gill: Beyond Business Development
HANNAH GILL FROM Independent Property Management (IPM) in the ACT is no ordinary BDM. She is highly motivated, continually striving for excellence, career driven and winner of numerous industry awards, including the REIA Property Manager of the Year in 2014. Currently managing a team of 12 and a fortnightly marketing magazine while maintaining an enviable list-to-lease conversion rate of her…
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Elite Agent
Grow Together, Grow Your Business
John McCloskey recalls the ‘shock’ of going from being a listing and selling agent to being a manager, and then principal of an agency. Gone was the constant drive for personal results, and in its place was a never-ending process of back-patting and encouraging others. What should you expect if you are planning the same move? THE MOVE from being…
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EPM
Melanie Attard: Century 21 The Property Shoppe Windsor, NSW
Melanie Attard has been in the real estate industry in the Hills and Hawkesbury areas since 2005. She is a Licensed Real Estate Agent and Strata Managing Agent. She also holds a Diploma in Property and a Certificate IV in Strata Management, and has recently won the Century 21 Property Manager of the Year award. With her sincere, enthusatic approach…
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EPM
Kevin South: Toop & Toop Hyde Park, SA
Kevin South of Toop & Toop was interested in real estate from a young age. Property management was only supposed to be a temporary stop, but after winning Rookie PM of the Year in his first year he never looked back. Ten years later he’s still here and achieving excellence in his local area of Hyde Park, SA. What made…
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EPM
Team Spirit
Sarah Dawson of Rockend shares her ideas on teamwork and ensuring your team’s success. PROPERTY MANAGEMENT teams come in a variety of sizes and with a diverse range of rent rolls. While all these teams operate differently, there are some common strategies and practices that successful teams use to operate more effectively. It’s important to remember that your rent roll…
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EPM
Above and Beyond: The New Customer Service Normal
In the past a basic level of customer care was considered adequate for both landlords and tenants. Now, thanks partly to social media, a little more effort pays dividends. Natalie Hastings explains why. Long overdue and very welcome, the real estate industry is starting to finesse its reputation with a combination of compliance and an earnest focus on the service…
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EPM
8 Property Management Takeaways from ALPPPS
Well, that’s wrap! After two massive days earlier this year at the Annual Principals and Property Professionals Summit (ALPPPS), event organiser Jo Oliveri provides the top eight business, technology and leadership takeaways to help your property management business achieve game-changing success. COACH YOUR TEAM When it comes to leading your team, act like a sports coach. This differs from simply…
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Brand Editorial
An alternative approach to cold calling
There is no denying the efficacy of the telephone. Everything from following up on open homes and cold calling to finding new landlords; the list of activities that can be conducted on the phone is endless. And ask almost any top performing agent or trainer and telemarketing will often be a cornerstone of their marketing system. Director of AgentMail, Carl…
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Brand Editorial
Could Your Cashflow Use A Boost?
WITH BANKS IMPOSING inflexible and restrictive lending criteria, it can sometimes be difficult to get cashflow for your agency at the times you really need it. If you are looking for a standby finance line or a working capital facility that can grow in line with your sales, Express Commission may be able to do what the banks can’t. We…
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BEST PRACTICE
Perceptions of Real Estate
WHO IS BETTER AT REAL ESTATE, men or women? What do consumers really think of the real estate profession? Are your customers listening on social media? Some stereotypes and industry assumptions have just been smashed by a landmark survey analysing vendor experiences with agents. Kylie Davis from CoreLogic reports on the findings. The Consumer Perceptions of Real Estate Agents survey…
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Brand Editorial
Rockend releases update with new Inspection Workflow features
REST Professional Version 12.5 released today delivers users further automate manual tasks, build your business, grow profits, and deliver the best service experience to your customers. Watch the video above to see the new inspections workflow. Some of the latest features include: New Inspections Workflow – Allowing you to seamlessly move through the workflow to plan your inspections. Agency…
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EPM
How to Hire a BDM
Tara Bradbury explains the qualities you need to look for in hiring a BDM for your property management business. Choosing the right BDM is essential for any real estate agency that wants to achieve fast and consistent growth in 2015. Before you even advertise for the vacant position, it is important you understand and develop a proper job description. From…
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Elite Agent
LJ Hooker Cessnock Wins Australian Small Business Champion Award
LJ Hooker Cessnock and Kurri Kurri has been named Real Estate Agency of the Year at the annual Australian Small Business Champion Gala Dinner and Awards ceremony. The awards were announced on Saturday 18 April. The Australian Small Business Champion Awards is the only national recognition program for Australian small businesses. LJ Hooker Cessnock and Kurri Kurri INSERT, Bryce and…
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EPM
5 KPIs to Keep Your Property Management Business on Track
Key Performance Indicators or KPIs are business metrics used to measure, monitor and manage your property management team and business. They show you how effectively targets, objectives and goals are being met and whether or not your property management business is on track to success. Jo-Anne Oliveri discusses which KPIs should you be setting, and why. SETTING KPIS is critical…
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BEST PRACTICE
Real Estate Videos Sell More of You
I was lucky enough recently to spend some time with video experts in San Francisco. We debated the importance of the real estate video in the overall property transaction. What we agreed after much discussion was that as much as real estate videos assist a buyer in their eventual decision, they are also an important tool that differentiates an agent’s…
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Elite Agent
Think Bigger
REAL ESTATE INDUSTRY COACH, mentor, thought leader, CEO and now star of the TV series Shark Tank, John McGrath spoke frankly and exclusively to Elite Agent about why today’s agents need be “straight-talkers”, how he feels about current developments with portals and property marketing, agent ethics, integrity, and community. In Part One of our two-part interview, John discusses how agents…
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Elite Agent
When Should You Become A Dot Com?
Corporate profiles, social media and websites branded to the individual are all being used today by agents to promote themeselves online. When building an online following, Lisa B answers the questions ‘how much is too much?’ and ‘who should pay?’ A LOT OF real estate agency principals are understandably nervous about their staff engaging in self-promotion online. But I believe…
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EPM
Get Smarter – Be Different – Take Action!
It’s time to focus on moving forward. Debbie Palmer has some tips for making 2015 your best year yet. HAVE YOU taken a moment to review how you’ve performed over the last 12 months? Did you achieve your goals? And if not, how can you do things a little differently this year? Did you experience any setbacks? If the answer is…
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EPM
Staff Training: Investing in The Future
Sarah Dawson of Rockend explains why taking time to train your employees is never a wasted effort. STAFF TRAINING IS an area that is often neglected in real estate agencies. Many business owners fail to business operates and recognise all processes and technology in your office, which creates a highly productive environment. In some cases a high turnover of staff…
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BEST PRACTICE
Three Questions to Improve Performance
IT’S THAT TIME OF YEAR AGAIN: Time to start thinking about improvements we’d like to make in the year to come. If you’re like most people, the chances are that you want to become more productive and more successful overall. The Stop-Keep-Start method is a fantastic way to cut to the chase and see rapid change in results. Story by…
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EPM
Five Ways to be A Gamechanger in 2015
New year, new start! Jo Oliveri offers some practical suggestions to raise the bar in the next 12 months. IF YOU WANT TO be a game changer in 2015, you are going to need to start it with a purpose. These five simple strategies in the areas of operations, technology, leadership, marketing and customer service can help you stand out…
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Elite Agent
Is Gen Y Driving Your Business or Driving You Nuts?
BRENDAN LAWLEY, CEO of Brad Teal Real Estate, looks at the impact of a younger workforce on the industry. How can we attract and retain the present generation into our business and have them perform at their peak? IF YOU’RE THE principal or office manager of a real estate business, it’s almost impossible to ignore discussions or commentary regarding Generation…
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Elite Agent
41 (Not So) Crazy Things to Make You Stand Out as A Real Estate Agent
SHORT ON IDEAS? NOT ANY MORE! Peter Hutton shares his top tips on how to give your brand distinct appeal over the competition in 2015 WOULDN’T IT be nice to stand out? Really stand out so that you become one of the top five per cent of real estate agents in your area? Standing out from all the other agents…
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EPM
Grow it Alone
Do you rely too much on the sales department for new rental managements? It should not be your only source of leads, says BDM Academy founder Tara Bradbury. ALL BDMS understand that in order to generate more business you need to allocate prospecting and promotion time. I used to be the prospecting excuse expert. I would say to my principal…
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Elite Agent
View From the Top
ANTONIA MERCORELLA, THE NEW CHIEF EXECUTIVE of the REIQ, discusses her priorities for real estate in Queensland and her vision for her new role. REAL ESTATE IS a fast-moving game and modern agents need to devote considerable time and energy to keeping pace with the changes taking place in our profession. Technology is constantly on the march, performance measures are…
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Elite Agent
Transparency or Trickery?
Lisa B looks at the reliability of agent ratings and review websites. WHEN WE think of any kind of review sites, the first one that springs to mind for me is Trip Advisor. It’s huge. It has the volume, it has the traffic and it has the credibility in numbers. A user generally has enough information to be able to…
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EPM
5 Ways to Attract New Landlords and Tenants Online
If you build a great website and then neglect to keep it updated you are wasting an opportunity to generate new prospects, says business development coach Tara Bradbury. OVER THE last 12 months I have spent a lot of time contacting BDMs and checking out agency websites. When I phoned one company to speak with a lady I was surprised…
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EPM
13 Proven Strategies to Help You Retain Your Team
Jo-Anne Oliveri ireviloution intelligence demonstrates how to find and keep the staff you need to grow your business. RETENTION IS how you can unlock a sustainable income stream in your property management business. To achieve retention you must first build a loyal, skilled team; then, using that team, build a loyal client base. What follows are 13 proven strategies that…
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EPM
Dynamic Duo, Harcourts North Lakes
Having the largest Harcourts property management portfolio in Queensland and the second largest in Australia, the dynamic duo of Brett Mason and Paul Considine have set a incredibly high standard of achievement for property management in the Northlakes Area. OPENING IN November 2005, Harcourts North Lakes has grown from a partnership into a 22-staff agency. With more than 1,100 properties…
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EPM
Paul Signorelli Raine & Horne Marrickville, NSW
After completing his HSC and studying Accountancy for a short time, Paul Signorelli received an opportunity to complete some Property Management work experience at a local real estate office. When a junior position became available at Raine & Horne Marrickville, where his sister was working, he jumped at the opportunity and has never looked back. He is now in his…
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EPM
13 Proven Strategies To Help You Retain Your Clients
Client retention is one of the best ways to unlock a sustainable income stream in your property management business. What follows are 13 proven strategies from Jo Oliveri that will help you retain your clients and take you closer to the ultimate end goal: financial freedom. CLIENT INDUCTION: CONSISTENT AND ONGOING Just like you induct new members of your team,…
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