FEATURE INTERVIEWS
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Reading people, not just properties: the art of emotional intelligence in real estate
Megan Hill of First National Copper Coast reveals how empathy, intuition, and even fashion cues help her tailor client service, because selling homes is about understanding lives, not just transactions.
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Tony Morrison: Tasmania’s real restate maestro on ‘home ground advantage’
Tony Morrison reveals the strategy behind winning one in three property deals in Tasmania — and why relationships, not shortcuts, keep you number one.
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Inside a property management overhaul
Head of Property Management Chantelle Collin shares how redesigning team structure, career pathways and leadership support helped reduce burnout and improve performance in a modern PM business.
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“Buying with a calculator” – Tony Williamson on returning to real estate and the investor wave reshaping Cairns
After two retirements and decades at the top end of Far North Queensland real estate, Tony Williamson returns to a Cairns market transformed by interstate investors, rising yields and a city finally stepping onto the national stage.
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Finding your voice in a performance industry
Marianne Hynes on how years of self-editing in performance-driven industries can quietly erode leadership and trust.
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Why real estate’s biggest winners think like apprentices, not entrepreneurs
Harcourts performance coach, Sam Owens, believes the agents building million-dollar businesses aren't chasing quick wins – they're mastering the fundamentals that most skip over.
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Door knocking and data: Why the ‘silver platter’ era of real estate is dead
Harcourts Tasmania Performance Coach Molly Gibbons on why the "magic wand" of social media is failing agents, and why 2026 will see a resurgence in the one thing AI can’t replicate: the doorstep connection.
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Why command-and-control leadership no longer works in real estate
As agencies scale and expectations shift, McGrath’s Head of Franchise Services Christopher Mourd says the future belongs to leaders who build people, not just turnover.
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Why relationships still matter most when buying a rent roll
Starting again in real estate is challenging at the best of times, but Mike Drennan was able to hit the ground running by purchasing a rent roll in Adelaide.
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Why speed and systems can’t replace judgement in real estate: “You can automate tasks. You can’t automate care.”
As real estate leans harder on automation and AI, performance gaps are emerging. Kiarni Hall explains why judgement, trust and relationships still underpin strong agency results.
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If it’s not searchable, it may as well not exist
In an industry where sold prices are visible but strategy rarely is, structured editorial content offers a way to place professional judgement, decision-making and methodology on the public record.
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When leadership shifts from selling to setting standards
When Tristan Brown talks about leadership, he does not start with targets or market share. He talks about presence - the energy in the room, and the difference between telling people what to do and creating an environment where expectations are clear without being imposed.
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Lucky socks and the long game: the superstition behind Nick Roche’s $34.6 million week
From golden retriever socks to off-market street records, 25-year-old Ray White Ascot agent Nick Roche reveals how small rituals, relentless follow-up and years of relationship-building culminated in a $34.6 million sales run across Ascot and Hamilton in little more than a week.
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If you’re the smartest person in the room, you’ve hired the wrong team
Strong real estate leaders are not the smartest person in the room. Harcourts NSW CEO Andrew McCulloch explains why hiring people who challenge you is the difference between building a team and holding one back.
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Why owner-occupiers are outbidding investors: Jackson Rameau’s guide to the ’emotional commercial market’
From 14-day settlements on $14 million assets to outbidding calculated investors, RWC's Jackson Rameau explains why emotion is the new driving force in industrial real estate.
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Super Saturday: The January auction play that turned a ‘quiet month’ into a yearly engine
What began as a blunt response to a January with no sales has become a disciplined, data-led auction strategy. Super Saturday was born after Kon Stathopoulos realised December had produced one sale and January had produced none. Backed by buyer behaviour data and executed as a team event rather than a marketing stunt, the single-day auction model has since grown…
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The real skills that will drive sales success in 2026
Sales trainer Tony Morris explains why mindset, questioning and listening remain the defining skills for high-performing agents, and what real estate professionals need to focus on in 2026.
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The hidden detail that made buyers stop and look again
A hidden detail in a BresicWhitney listing encouraged buyers to linger, offering a reminder that restraint and authenticity can be powerful marketing tools.
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“Empathy is the new black”
REMAX Select’s Leanne Druery proves you do not need a hard edge to lead a high performance real estate office, using empathy, structure and genuine care to win repeat business and strong results.
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How commercial property managers can reduce vacancy risk
Vacancy remains one of the biggest threats to income stability in commercial portfolios, but Ray White Commercial’s Leteicha Wilson says the strongest defence is a proactive approach months ahead of lease expiry. By tracking critical dates, maintaining regular communication and keeping a close eye on tenant signals, property managers can avoid being blindsided by sudden departures.
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“One head, many bodies”: a case study in business cohesion
Leaders often mistake good relationships for a unified organisation. Lisa Pennell argues they are not the same. By reshaping decision-making, setting firm boundaries and recognising that people are, as she puts it, “meatbags full of reactivity”, she shows how cohesion can be created through design rather than chance.
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The first 100 days: a property partner’s early lessons in leadership at 23
Moving into a new setting often comes with adjustment, yet Cooper Askew’s first hundred days unfolded differently. Activity lifted quickly, long-term contacts resurfaced, and the foundations laid over the past several years began converting at a faster rate. Rather than focusing on branding or new tools, his early period was defined by structure, consistency and clear routines. The transition became…
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The new first step in a sales campaign (and how to use what you already know)
Rising marketing costs have prompted industry leaders, including Nick Boyd, CEO of Belle Property, to question whether launching a listing across every portal on day one is still the smart starting point.
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The real estate office of 2026: Why the industry is moving toward centralised, support-led platforms
As operational demands rise and new agents enter the profession without traditional back-office experience, agencies are beginning to shift away from small, standalone offices. A growing number are moving toward centralised platforms that provide specialist support, real-time data and the infrastructure needed to help agents focus on client work. Highland Property’s approach offers a view of how the industry is…
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Why buyer’s agents with sales experience are becoming critical in a tightening market
Why shrinking stock, faster campaigns and buyer fatigue are accelerating the rise of buyer’s agents with deep sales experience - and why Albert Sassoon believes the next phase of the market will favour those who understand how campaigns operate from the inside.
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The commercial property talent shortage – and where the next generation will come from
With experienced commercial property managers scarce and formal training thin on the ground, Leteicha Wilson explains where firms are finding new talent, why residential skills don’t always translate, and how flexibility is becoming a key hiring advantage.
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The case for decency as a business strategy
For veteran agent David Snow, the true measure of a career isn’t the number of sales but the quality of the relationships left behind, and the ability to walk down the same side of the street as your past clients.
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66 million reasons to read this story: The strategy behind Matt Lancashire’s biggest luxury auctions
Six homes, $66.35 million, one weekend. Matt Lancashire reveals what it takes to deliver record-breaking results in Brisbane’s top-end property market.
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The fifteen-minute rule: why great customer service still wins in real estate
As technology speeds up property marketing, customer service is often the first thing to suffer. But in a business where timing and reputation are everything, that trade-off can cost more than it saves. Floorscape director Michael Cardillo has built his company around a different philosophy - service, not automation, is what keeps clients loyal and campaigns running smoothly.
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Gavin Rubinstein on TRG’s global growth and why women are leading the recruitment drive
As The Rubinstein Group (TRG) prepares to open its first international office, Gavin Rubinstein is also reshaping the make-up of his high-performing Sydney team. Behind the brand’s next phase of growth is a deliberate recruitment strategy - one that’s bringing more women into the fold and redefining what high performance looks like in Australian real estate.
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Beyond the standard campaign: how to market a quirky property that defies its postcode
Some homes don’t fit the usual formula - and neither should their marketing. Buxton Real Estate’s Mathew Cox explains how he used AI tools, multicultural platforms, and a wider postcode reach to find the right buyer for a one-of-a-kind property.
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Sprint to the finish: what agents should focus on between now and Christmas
With around seven selling Saturdays left before Christmas, The Agency’s CEO Matt Lahood says the best agents aren’t slowing down, they’re sharpening their focus. From setting clear expectations with vendors to planning a proper break, he believes the next few weeks are about finishing strong, staying visible, and setting up a smoother start to the new year.
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Forget the pep talks, this is what real mentoring looks like
Mentoring isn’t a buzzword in Elsie Corby’s office, it’s a daily discipline. Targets are tracked, standards are clear, and excuses don’t last long. “They’ve got to have measurable goals, and they have to be held accountable,” she says. “That’s how they learn what success really looks like.”
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Paul McGee on mastering change and building unbreakable teams
In a market that never stands still, the agents who thrive aren’t necessarily the toughest or the smartest, they’re the ones who adapt. Best-selling author and mindset expert Paul McGee shares how clarity, care, and a focus on what you can control can help real estate professionals stay resilient, lead through uncertainty, and keep moving forward when change is the…
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“It starts with awareness”: Jellis Craig CEO Andrew McCann on real estate’s role in tackling homelessness
The real estate industry sits at the front line of Australia’s housing crisis. Jellis Craig CEO Andrew McCann says it’s time to move past stigma, build awareness, and take collective action on homelessness.
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