Every Agent Has a Story

  • Every Agent Has a Story: Melanie Dennis

    Every Agent has a Story Season 2 was brought to you by Other episodes from Every Agent has a Story Season 2 This story comes from Melanie Dennis, Director of Domain & Co, who shares the key lessons she learned during a condition report early in her career. Always keep the keys of the property on you at all times – …

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  • Every Agent Has a Story: Randal Sharp

    Every Agent has a Story Season 2 is brought to you by Other episodes from Every Agent has a Story Season 2 This story comes from Randal Sharp, Director of Think Property & Co, who shares the key lessons he learned during newly signed property lease. When visiting a new property, have a colleague or someone else with you for safety reasons. …

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  • Every Agent Has a Story: Tara Bradbury

    Every Agent has a Story Season 2 is brought to you by Other episodes from Every Agent has a Story Season 2 This story comes from Tara Bradbury. Director of BDM Academy, who shares the key lessons she learned during her early days as a BDM. Review your management agreements and contracts regularly and ensure they are completed correctly. Follow your checklists and be thorough with your procedures. …

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  • Every Agent Has a Story: Kasey McDonald

    Every Agent has a Story Season 2 is brought to you by Other episodes from Every Agent has a Story Season 2 This story comes from Kasey McDonald, Director of Property Management Training Academy, who shares the key lessons she learned when responding to an email from a difficult client: Double-check the content and the recipients of your email before hitting the ‘send’ …

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  • Every Agent Has a Story: Nhi Chang

    Every Agent has a Story Season 2 is brought to you by Other episodes from Every Agent has a Story Season 2 This story comes from Nhi Chang, Product Owner at Console, who shares the key lessons she learned when one of her tenants fell into arrears. Always carry out due diligence; keep a checklist handy to ensure you cover your ground. …

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  • Every Agent Has a Story: Josh Altman

    This story comes from Josh Altman of Million Dollar Listing Los Angeles, who shares the lessons he learned helping a customer find a lease and how the small mundane things can lead to bigger opportunities if you have the right attitude. Give your prospects and clients the time of day when they ask for it (unless it’s beyond your control) Leverage the referrals and networking opportunities you gain from your sales or rentals. …

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  • Every Agent Has a Story: Marcel Dybner

    This story comes from Marcel Dybner, Head of Property Management at Besser and Co, who shares the key lessons he learned during one of his first listings as a BDM. Have a procedure in place in case your buyer or leasee goes AWOL or has an accident/illness Put your health and safety first before chasing and/or closing a deal Every Agent Has a Story is proudly brought to you in association with Console  Transcript Hi, …

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  • Every Agent Has a Story: Andrew McSweeny

    This story comes from Andrew McSweeny, Principal at Ray White Carina, who shares the key lessons he learned during his first sale under his family’s office. Be attentive and ask the right questions to know exactly what your customer wants and needs are Follow the process in place for your transactions; be mindful you may miss something if its structure changes. …

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  • Every Agent Has a Story: Karmen Costigan

    This story comes from Karmen Costigan, Business Development Executive at Ray White Queensland, who shares the key lessons she learned during the start of her career in the USA. Maintain strong customer service and experience, and be helpful and attentive Have the ability to think on your feet: consider who’s affected and what’s the best outcome for all parties involved. Every Agent Has a Story is proudly brought to you in association with Console  Transcript Hi, …

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  • Every Agent Has a Story: Andrew Coronis

    This story comes from Andrew Coronis, Managing Director of Coronis who shares the key lessons he learned in his beginnings in real estate leadership. Communication is paramount when it comes to providing top customer service Invest in leadership training and coaching for you and your teams. Every Agent Has a Story is proudly brought to you in association with Console  Transcript Hi, …

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  • Every Agent Has a Story: Dave Skow

    This story comes from Dave Skow of Wagga Property Management, who shares the key lessons he learned during a property appraisal. Avoid passing judgment on your landlords/tenants without understanding the circumstances they’re in. Generosity has the power to create lasting positive change to a person’s lifestyle. Every Agent Has a Story is proudly brought to you in association with Console  Transcript Hi, …

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  • Every Agent Has a Story: Laetitia Pearce

    This story comes from Laetitia Pearce of Home Specialist Property Management, who shares the key lessons she learned during a vacate inspection. Be clear and lay out the terms and conditions of the property in writing Have a consistent balance between both verbal and written communication with your tenants. Every Agent Has a Story is proudly brought to you in association with Console  Transcript Hi, …

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  • Every Agent Has a Story: Matt Altman

    This story comes from Matt Altman of Million Dollar Listing Los Angeles, who shares the key lessons he learned during a broker open home. Don’t judge a book by its cover; treat all your prospects and clients with respect. Always spend reasonable time finding out the exact needs and wants of your customers. Every Agent Has a Story is proudly brought to you in association with Console  Transcript How you doing? …

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  • Every Agent Has a Story: Suzie Hamilton-Flanagan

    This story comes from Suzie Hamilton-Flanagan, Head of Property Management at BresicWhitney, who shares the key lessons she learned during a beachfront OFI. Risk management and assessment are priority during an OFI. Don’t neglect your personal safety and wear protective shoes! Every Agent Has a Story is proudly brought to you in association with Console  Transcript Hello, my name is Suzie Hamilton-Flanagan. …

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  • Every Agent Has a Story: Claudio Encina

    This story comes from Claudio Encina, real estate coach, speaker and trainer, who shares the key lessons he learned during an auction unexpectedly turning south. Clear communication is imperative, especially when closing any sale or formal agreement. If something goes wrong, remain calm and empathetic to your vendors and buyers Every Agent Has a Story is proudly brought to you in association with Console  Transcript Mark, …

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  • Every Agent Has a Story: Maggie Noske

    Our next story comes from Maggie Noske, Senior Property Manager at Richardson & Wrench Northbridge, who shares the two key lessons she learned after both an open home and a tenant application went wrong. Have a checklist of what needs to be done before and after your open homes – this also includes making sure possible tenants aren’t left behind in the property! …

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  • Every Agent Has a Story: Malcom Riley

    Our next story comes from Malcom Riley, Real Estate Speaker and Trainer, who shares the two key lessons he learned after visiting some tenants to collect their rent. Investigate who’s behind the door before you visit an unfamiliar tenant; research and prepare accordingly. Have safety/location apps installed on your smartphone for when you find yourself in a dangerous situation, and tell your fellow managers where you’ll be before your trip. …

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  • Every Agent Has a Story: Kasey McDonald

    Our next story comes from Kasey McDonald, BDM of Vystal Living and BDM Academy, who shares the two key lessons she learned after been thrown in the deep end early in her career when dealing with a landlord who planned to sell their property. Make sure you have every conversation, exchange and decision in writing. “Communicate, communicate, communicate.” “Don’t let your [new] property manager sink or swim.” …

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  • Every Agent Has A Story: Iolanthe Gabrie

    Our next story comes from Iolanthe Gabrie, who before she became a Director of Ruby Slipper, started her career in real estate. Here she shares the two key lessons she learned during a couple of difficult situations with vendors and tenants. Prioritise your own safety if you find yourself in a dangerous situation, or feel threatened by a client. Mistakes, tricky situations and difficult conversations are part of the ‘bootcamp’ …

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  • Every Agent Has A Story: Josh Phegan

    Our next story comes from Josh Phegan, real estate coach, trainer and speaker, who shares the two key lessons he learned after an untimely accident during preparation for a video shoot. Plan your time. Always be looking at your calendar. Look months to years ahead, not just days. Despite mistakes or mishaps in your day, they will eventually work themselves out and are invaluable experiences to learn from. …

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  • Every Agent Has A Story: Bob Walters

    Our next story comes from Bob Walters, Executive Director of LPMA, who shares the two key lessons he learned after making a false assumption about the belongings of tenant during a vacate inspection. Don’t make assumptions; find out the facts before your course of action. Consider the impact of any decision before making them, as they may have legal consequences. Transcript Hi, …

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  • Every Agent Has A Story: Tara Bradbury

    Our next story comes from Tara Bradbury, Director of BDM Academy, who shares the two key lessons she learned after leasing a home to a tenant without conveying crucial information about the owner’s inaccessible shed. Be diligent with your client communication and procedures; an abundance of information is better than a lack of. Take responsibility for your own actions and show your initiative, …

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  • Every Agent Has A Story: James Bell

    Our next story comes from James Bell, Director of Brad Bell Real Estate, who shares the two key lessons he learned during his transition from sales agent to owner and principal of his business. Everything that each person in the property management team does can reflect on an individual – property manager or principal – at any time. Teamwork is crucial. Property managers must be consistent and reliable in their service to their owners, …

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  • Every Agent Has A Story: Hayley Mitchell

    Our next story comes from Hayley Mitchell, Director of Mitchell Property, who shares the two key lessons she learned once she decided against evicting a long-term tenant who continually dishonoured his rent. Being bound by legislation does not mean we stop being compassionate, e.g. offering additional support to tenants with health or financial issues. Be aware of any disabilities your tenant(s) may have, …

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  • Every Agent Has A Story: Penelope Valentine

    Our next story comes from Penelope Valentine, Co-Founder and COO of Rent360, who shares the two key lessons she learned after discovering the rent roll she was managing for a fellow property manager was being used for ‘other’ means… Before and during the management of a rent roll, check the legitimacy of the leases, rent reviews, financials and arrears – everything! …

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  • doug driscoll

    Every Agent Has a Story: Doug Driscoll

    Our next story comes from Doug Driscoll, CEO of Starr Partners, who shares the two key lessons he learned after confronting a dangerous and unreliable tenant in the UK. Before approaching a problematic tenant, take the extra time to research into their history and get assistance if needed. Rather that rushing to fill a vacancy, think about looking carefully for the right tenant who is reliable and with a positive credit history. …

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  • Every Agent Has A Story: Jodie Stainton

    Our next story comes from Jodie Stainton, Business Performance Executive at Apmasphere, who shares the two key lessons she learned, after an inaccurate listing, an incorrect rental, and committing a break-and-enter during an open house. Picking up on mistakes or discrepancies early can, at the very least, reduce the weight of any repercussions. If you’re missing the keys for the house inspection upon arrival, …

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  • Every Agent Has a Story: Liana Slipetsky

    Our next story comes from Liana Slipetsky, Co-Founder of iAgree, who shares the two key lessons she learned, following a roof replacement job that was completed on the wrong house. Attend the site with a landlord before committing to any decisions regarding maintenance. Review and inspect every single detail before signing off on a maintenance job (in this scenario, is it house no. …

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  • Every Agent Has a Story: Vasili Hadzellis

    Our next story comes from property management coach Vasili Hadzellis, who shares the two key lessons he took away after holding preconceived notions about a landlord he dealt with: Show proper care to every single client, no matter what the circumstance Thoroughly consider your beliefs, as these strongly influence your behaviour Transcript Hi. My name is Vasili Hadzellis. I’m from Core Property Management Consulting Australia. …

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  • Every Agent Has a Story: Jess Kindt

    Our next story comes from regular contributor Jess Kindt who shares the two key lessons she took away from a potential listing that almost became a very dangerous situation. Research the client and the property before you ‘jump’ If you even have a ‘whiff’ of something being up – always trust your gut, and get out! Transcript Hi. My name is Jess Kindt. …

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  • Every Agent Has a Story: Sadhana Smiles

    Our first story comes from Sadhana Smiles, CEO, Harcourts Victoria who shares the two key lessons she took away and learnt from after a pretty awkward mobile conversation. Always make sure you hang up your mobile at the end of the conversation. You never know what the person you are talking to may be going through so treat everyone with due respect. …

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