Jellis Craig deploys AI technology to enhance customer experience

Leading Victorian real estate agency Jellis Craig has partnered with Melbourne-based start-up Rental Heroes to introduce a 24/7 renter concierge service powered by Artificial Intelligence (AI).

Over the past 18 months, both companies have piloted a program to introduce an AI-chatbot called “Alex” that enables renters to get real-time answers to common questions on lease expiration, rent due dates and maintenance issues.

Going forward, Alex will be extended across Jellis Craig’s network of 30 offices and expanded to include new channels and AI use-cases.

Jellis Craig Group General Manager Nick Carah said AI was the way of the future and helped created a better experience.

“We operate in a very competitive market – both for sellers, rental providers and labour,” he said.

“To remain an industry leader, we must continue to invest in innovative ideas that enhance user experience for both our customers and staff. We’re delighted to deploy AI as it will no doubt be a big part of the future of our industry.”

Launched in January 2020, Rental Heroes now supports more than 2000 property managers and 120,000 renters across Australia and New Zealand.

Their chat solutions are powered by more than 12 core system integrations coupled with conversational AI that has been trained by millions of data points.

Co-Founder and Rental Heroes Chief Operating Officer Dominik Chmielewski said the technology would ease the pressure on property managers.

“It’s humbling to work so closely with Jellis Craig to evolve our product into technology that customers love using,” he said.

“Because of this partnership, we know we’re about to make the professional lives of property managers less stressful and much easier.

“That’s a really special outcome for all of us at Rental Heroes.”

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